Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Advanced Practice Nurse (Nurse Anesthetist)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

The position is located in the Department of Surgery Anesthesiology Service at the Madigan Army Medical Center in Tacoma WA. The job may offer relocation and salary negotiation incentives.

Capital Project Manager

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Capital Project Manager position is responsible for managing capital projects for the DC Courts.

Medical Instrument Technician (EEG)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

This position is located at Madigan Army Medical Center's Neurology Service in Tacoma, Washington. It is a direct hire solicitation.

Nursing Assistant - Acute Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The Acute Care Service Line cares for patients with acute or chronic health conditions, including dementia, and provides assistance to providers and other team members.

Meatcutting Worker

Company: Department of Defense - Defense Commissary Agency

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

The purpose of this position is to assist full performance meatcutters by performing simpler tasks when processing beef, pork, veal, and lamb into retail and ready-to-eat cuts for sale to patrons.

Criminal Investigator - Counter Assault Team

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Secret Service is offering a Special Agent position with a starting salary of $63,381 and promotion potential to $153,354. The position comes with additional compensation through Law Enforcement Availability Pay.

Supervisory International Relations Officer

Company: Department of Labor - Bureau of International Labor Affairs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The job involves leading research and reporting, and engaging with governments and stakeholders to eradicate child labor, forced labor, and human trafficking.

Electrical Engineer (Reliability Compliance)

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Starbuck, Washington Starbuck, Washington

Posted Sep 30, 2024

The position is located at Little Goose Dam in Starbuck, WA, operated by the US Army Corps of Engineers. The dam is situated on the Snake River.

Engineering Technician

Company: Department of the Army - United States Army Installation Management Command

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

The job posting is for an Engineering Technician position at Joint Base Lewis-McChord Washington. The job requires a resume to be submitted, and only the first 5 pages will be reviewed. The job is a Direct Hire Authority solicitation.

International Program Specialist (DE)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This vacancy is for an International Program Specialist in the Office of the Secretary Office of the General Counsel Commercial Law Development Program CLDP within the Department of Commerce.

Air Conditioning Equipment Operator (Boiler Plant Operator)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The incumbent will serve as an Air Conditioning Equipment Operator in the Facilities Engineering Service Line at VA Puget Sound Health Care System Seattle. The closing date for this announcement was extended until 10022024.

East Asia and Pacific Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The East Asia and Pacific Division of the Voice of America is responsible for multiple language services and overseas offices producing digital radio and television programming for countries and territories in the region.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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