Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Economist

Company: Executive Office of the President - Council of Economic Advisers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Economist provides expert advice and analysis to the Director of Macroeconomic Forecasting and the Council of Economic Advisers. The incumbent prepares economic models and reviews policy proposals.

Associate General Counsel for Enforcement

Company: Other Agencies and Independent Organizations - Federal Election Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Election Commission is looking for an individual with extensive enforcement experience and leadership skills to serve as Associate General Counsel for the Enforcement Division.

ENGINEER

Company: Department of the Navy - Naval Education and Training Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies in the Naval Acquisition Development Program. Interested applicants must follow the directions in the How to Apply section to be considered.

Exhibits Specialist (Lighting Specialist)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is responsible for electrical work in exhibition galleries, public spaces, and special events. The incumbent supports lighting installation and maintenance.

Management and Program Analyst

Company: Department of Homeland Security - Cybersecurity and Infrastructure Security Agency

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The announcement is for US citizens who are eligible for career transition assistance programs. It provides information on common definitions of terms and an opportunity to learn more about the agency.

Student Trainee (Engineering and Architecture)

Company: Department of the Army - US Army Civilian Human Resources Agency

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 30, 2024

The Student Intern Program provides an opportunity to embark on a training and development path for a successful career as an Army Civilian employee. Students may also receive payment for tuition and training, subject to availability and potential conversion into fulltime positions upon graduation.

SUPPLY MANAGEMENT SPECIALIST

Company: Department of the Army - Army National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Sep 30, 2024

This is a job posting for a Supply Management Specialist position in the Washington Army National Guard.

Director, Office of Electric Reliability

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Energy Regulatory Commission FERC is ranked within the top 5 midsize agencies through the Partnership for Public Services Best Places to Work in the Federal Government Rankings.

Attorney Advisor (Grants/Procurement)

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is for an Attorney Advisor in the General Law Division of the Office of Chief Counsel Pipeline and Hazardous Materials Safety Administration, responsible for rendering legal services and advice.

OB/GYN Physician, Moses Lake

Company: Inspire Healthcare

Location: Moses Lake, Washington

Posted Sep 30, 2024

Inspire Healthcare is offering an OB/GYN position in Moses Lake, Washington with a first-year salary range of $359,355 to $388,492. The role involves sharing 1:4 call with local OB/GYN physicians, with on-site lab, X-ray, CT scan, and MRI facilities. The clinic sees approximately 16-18 patients daily, using EPIC electronic medical records. Benefits include a salary guarantee based on MGMA/AMGA median, RVU production in year two, signing bonus, relocation expenses, generous healthcare/vision/dental premiums, life and long-term disability insurance, matching 401k, up to 11 weeks of time off, CME allowance, student loan counseling, and an active HEDI program. The company emphasizes personal relationships and customer service.

CYS Assistant Director NF-03

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

The position is with the Clarkmoor Child Development Center at Joint Base Lewis-McChord WA. Eligible applicants must be available to work Monday-Friday, occasional evenings and Saturdays. This is a Regular Full-Time position eligible for leave accrual and benefits.

CHEMIST

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 30, 2024

The job posting is for a Chemist position at the Puget Sound Naval Shipyard and Intermediate Maintenance Facility. Interested applicants must follow the directions in the How to Apply section to be considered.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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