Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

UTILITIES SYSTEM REPAIR OPERATOR

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Director, Bureau of Transportation Statistics

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Director Bureau of Transportation Statistics position is in the Office of the Assistant Secretary for Research and Technology. The OSTR mission is to advance innovation, technology transfer, and breakthrough knowledge, facilitate research and multimodal research collaboration, provide decision makers with useful statistics and information of the highest quality and integrity, and develop a skilled interdisciplinary transportation workforce for the Nation.

Facility in Washington Is Seeking a Locum Tenens Obstetrics/Gynecologist CPH# JOB-2975614

Company: CompHealth

Location: Auburn, Washington

Posted Sep 30, 2024

CompHealth is a healthcare staffing company that simplifies the locums process for OB/GYN professionals. They handle credentialing, housing, travel arrangements, and negotiate better pay. They offer weekly deposits, comprehensive malpractice coverage, and an online portal for assignment details. Their specialized recruiters take care of every detail, making it easier for professionals to focus on patient care.

Attorney-Advisor

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a public notice flyer about a job opportunity at the United States Department of Justice.

China Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The China Division of the Voice of America is responsible for producing digital radio and television programming targeting China and the non-US Chinese diaspora.

Laborer

Company: Department of the Navy - Commander, Navy Installations

Location: Arlington, Washington Arlington, Washington

Posted Sep 30, 2024

The position is located in the Fleet and Family Readiness Division at Navy Region Northwest. The purpose of this position is to perform a variety of tasks requiring moderately heavy physical effort.

Motor Vehicle Operator

Company: Department of the Army - U.S. Army Reserve Command

Location: Yakima, Washington Yakima, Washington

Posted Sep 30, 2024

This is a Military Technician position with the 88th Readiness Division ECS 10 located at Yakima Washington. The position requires an active membership as a Soldier in the Army Reserve.

Special Agent (Reemployed Annuitant) Investigations Division

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 30, 2024

The USCP safeguards the US Congress and its employees from crime and terrorism, allowing it to fulfill its responsibilities in a safe and secure environment.

Folk and Traditional Arts Director

Company: National Foundation on the Arts and the Humanities - National Endowment for the Arts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The text appears to be an announcement or description of an agency, providing information on who may be considered for something. It does not express a clear opinion or emotion.

Special Agent (Reemployed Annuitant) DPD

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 30, 2024

The USCP safeguards the US Congress and its employees from crime and terrorism, allowing it to fulfill its responsibilities in a safe and secure environment.

Equal Opportunity Assistant

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Office of Justice Programs' mission is to increase public safety and improve the fair administration of justice across America through innovative leadership and programs.

Program Analyst

Company: Department of Justice - Community Relations Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Community Relations Service provides conflict resolution services to communities, offering facilitated dialogue, mediation, and training to prevent and resolve disputes.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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