Customer Service Jobs in worldwide
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Looking for Customer Service jobs in worldwide? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the worldwide area.
Contracting Associate
Company: Spark Advisors
Location: Worldwide
Posted Mar 04, 2024
SparkAssist is hiring a Contracting Associate to support the Contracting Supervisor. The ideal candidate should enjoy client interaction, problem-solving, and learning new skills. Key responsibilities include handling inbound and outbound calls, troubleshooting customer inquiries, and providing a pleasant onboarding experience. The role requires 1-3 years of experience in customer success, account management, or operations, and proficiency in using customer relationship management systems. Benefits include equity compensation, health care, flexible work location, paid time off, parental leave, and wellbeing perks.
Salesforce Administrator Support, Tier 2
Company: Blackthorn Posting
Location: Worldwide
Posted Mar 04, 2024
<div class=prichtextsection> <p><strong>Role<strong> Customer Support Engineer Tier 2<p> <p><strong>Description <strong>As a Customer Support Engineer on our Tier 2 Support Team you will utilize your Salesforce configuration and technical knowledge to provide world class support to our customers<p> <p><strong>What youll do<strong><p> <ul style=> <li style=>Provide Tier 2 technical support for our customers using our various Salesforce native applications<li> <li style=>Use Salesforce Service Cloud to triage and help support technical case escalations<li> <li style=>Strong in relationship buildingmanagement with clients as well as internal stakeholders Sales Presales Customer Success Product Engineering and Support<li> <li style=>Work closely with project sponsors and stakeholders internal amp external to assist them with their goals requirements project planning tracking and delivering the projects in a timely manner<li> <li style=>Establish and manage communication escalation and risk management plans with Lead Support Engineers and the Director of Customer Support<li> <li style=>Communicate clearly with management customers sales and developers to ensure customer business requirements are translated accurately for proper troubleshooting assistance<li> <li style=>Adhere to escalation procedures for bugs and system impairment issues<li> <li style=>Prioritize your own workload effectively with foresight and attention to detail<li> <li style=>Validate customer reported bugs and help support create tickets in Jira<li> <li style=>Serve as an internal Salesforce Admin resource to maintain and enhance internal processes as needed as part of a broader team<li> <li style=>Meet or exceed all customer and internal interaction metrics defined by the Director of Support<li> <ul> <p><strong>What we look for<strong><p> <ul style=> <li style=>3+ years of experience with customer technical support or as a Salesforce Administrator supporting an organization internally<li> <li style=>Experience building and managing complex processes using declarative automation specifically Flow Builder<li> <li style=>Salesforce experience as an Administrator or Business Analyst preferred<li> <li style=>Salesforce Admin 201 Certification required additional certifications would be a bonus<li> <li style=>Technically proficient with an aptitude for learning new technologies quickly<li> <li style=>Prioritizes and plans in a productive manner<li> <li style=>Enjoys interacting with customers and speaking to large groups<li> <li style=>Excellent problem solving and analytical skills<li> <li style=>Outstanding oral and written communication skills<li> <li style=>Ability to prioritize tasks and carry out responsibilities with minimal direction in a remote environment<li> <ul> <div><div class=contentconclusion><p><strong>What we offer<strong><p> <ul style=> <li style=>An incredible team of smart and supportive people<li> <li style=>A deep feeling of satisfaction and completion<li> <li style=>Fully remote global team working from home<li> <li style=>Stock options to every employee We are ALL owners<li> <li style=>Four day work week Actually a thing<li> <li style=>$400 office stipend<li> <li style=>MaternityPaternity leave<li> <li style=>Student loan debt assistance<li> <li style=>Pledge 1 time off during the year for helping nonprofits<li> <li style=>Health insurance contribution if in the US<li> <li style=>Childrens 529 college fund assistance if in the US<li> <ul> <p><strong>About Blackthorn<strong><p> <p>We have five native apps on the Salesforce AppExchange for managing Events collecting Payments sending Messages protecting Data and showcasing a virtual Storefront Were a growing distributed team in four countries We move fast and have significant structure in our product build process Everyone on our team has deep experience within their respective roles Our customers span from 1 person companies to Fortune 500s<p> <p><strong>Why is our work important<strong><p> <p>Our apps continue to be easy to use and setup due to continuous refinements with our UX Most apps in our space take weeks to implement ours take hours and they work more flexibly achieving significantly more functionality than our competitors We believe enterprise apps should be as easy to use as consumer mobile apps<p> <p><strong>What the job will bring you<strong><p> <p>A deep level of satisfaction through ownership of your role Youll get more autonomy than at other companies weve been told by our team Connection Our team is tightly knit assisted through our annual company trip as were remote Challenge Were trying to move as quick as possible This is not for you if you want to sit back and chill As Ray Dalio says about life Meaningful work and meaningful relationships provide meaning to life We aim to bring this<p><div><img src=httpsremotivecomjobtrack1898678blankgifsource=publicapi alt=>
Revenue Operations Manager
Company: SafetyWing
Location: Worldwide
Posted Mar 02, 2024
<div><block><strong>SafetyWing<strong> YC W18 is seeking a R<strong>evenue Operations Manager <strong>eager to craft and implement innovative operational strategies Your role will ensure that our teams work smoothly towards common goals dive deep into data for actionable insights and refine our sales and reporting frameworks <div><div><block><br><div><div><block>We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone And we are doing that by creating simple health insurance and retirement products for remote workers worldwide as a replacement for national welfare systems<div><div><block><br><div><br><br><div class=h3>💻 Your responsibilities will include<div><ul style=><li style=><block>Diving deep into our current goals commissions and incentives to find and fix misalignments<li><li style=><block>Refreshing quotas compensation plans and key metrics ensuring theyre in tune with our bigpicture goals and crystal clear to everyone<li><li style=><block>Optimizing attribution processes to enhance team synergy and accelerate revenue growth<li><li style=><block>Leading growth reporting and monthly analysis by providing data identifying trends and making proactive recommendations to ensure our reports maintain transparency and hold the team accountable<li><li style=><block>Conducting detailed data analyses including how each channel contributes to our success to inform strategic decisions<li><li style=><block>Perfecting our forecasting methods to achieve highly accurate future predictions<li><li style=><block>Integrating our sales tools into a cohesive system that improves efficiency for our team and enhances the customer experience<li><li style=><block>Connecting Hubspot with our API to simplify operations for various teams<li><ul><div><block><br><div><br><br><div class=h3>🧪 We are looking for someone who<div><ul style=><li style=><block>Has a proven track record of success in a similar Revenue Operations role demonstrating a history of improving processes aligning team goals and driving significant revenue growth<li><li style=><block>Is an expert with Hubspot and proficient in Tableau and other analytics tools<li><li style=><block>Understands the importance of aligning business objectives with operational activities with a knack for using datadriven insights to make impactful recommendations<li><li style=><block>Is familiar with working in a fastpaced rapidly growing startup environment<li><li style=><block>Has strong analytical skills with the ability to conduct comprehensive analyses<li><li style=><block>Has excellent communication skills and experience managing crossfunctional team communications and ensuring clarity and transparency in all reporting and forecasting activities<li><ul><div><block><strong>😀 We like to work with people who<strong><div><ul style=><li style=><block>Want to help build a global social safety net on the Internet<li><li style=><block>Think for themselves instead of copying others<li><li style=><block>Are willing to try new things even with the risk of failure<li><li style=><block>Are intellectually curious and open to new ideas<li><li style=><block>Are creative and bold in the face of any problems<li><li style=><block>Have strong integrity and do the right thing<li><ul><div><block><br><div><br><br><div class=h3>🧘 What we offer<div><ul style=><li style=><block>Fully remote work environment work from anywhere globally <li><li style=><block>Competitive compensation<li><li style=><block>Global coverage with Remote Health and Nomad Insurance<li><li style=><block>A minimum of 20 days of compensated time off each year<li><li style=><block>Referral bonus an incentive program rewarding you for helping us find exceptional talent to join our team<li><li style=><block>Opportunity to unlock more benefits as your tenure with SafetyWing grows<li><ul><div><block>We are looking forward to hearing from you<div><img src=httpsremotivecomjobtrack1899621blankgifsource=publicapi alt=>
Senior Manager, Channel Management
Company: Signify Health
Location: Worldwide
Posted Mar 07, 2024
Signify Health is seeking a Senior Manager of Product, Channel Management to join their team. The role involves fostering customer obsession, driving growth, and building new patient engagement channels. The candidate will work closely with health plan clients, lead discovery and implementation of engagements, and cultivate partnerships with external companies. The ideal candidate should have a Bachelor's degree, 7-10 years of product management or consulting experience, and a deep understanding of product design and data analytics. The base salary range is $88,200 to $153,000, with additional benefits including medical, dental, vision, 401(k), and education assistance.
Senior Technical Writer
Company: ExtraHop Networks, Inc
Location: Worldwide
Posted Mar 07, 2024
<div class=contentintro><p><span start= style=color>ExtraHop is on a mission to protect and propagate trust by revealing the cybertruth the truth about the attackers already inside an organizations network the truth about what theyre doing and how to stop them at top speed We partner with every customer every day to reveal it Are you ready to join us<span><p><div><p class=MsoNormal><span style=fontsize>We are seeking a highly skilled and experienced Senior Technical Writer to join our organization As a Senior Technical Writer you will play a crucial role in our companys success by leading the creation of highquality technical documentation for our products and services Your expertise in technical writing coupled with your leadership abilities will enable you to drive highquality content while collaborating closely with crossfunctional teams<span><p> <p class=MsoNormal><span style=fontsize>Responsibilities<span><p> <ul style= type=disc> <li class=MsoNormal style=><span style=fontsize>Own the strategy planning and execution of assigned features and functional areas to ensure the delivery of accurate clear and userfriendly documentation and UX strings for our products and services<span><li> <li class=MsoNormal style=><span style=fontsize>Help establish and maintain documentation standards style guides and templates to ensure consistency and quality across all technical content <span><li> <li class=MsoNormal style=><span style=fontsize>Produce comprehensive and highquality technical documentation including user guides API documentation UX strings deployment guides release notes and other supporting materials<span><li> <li class=MsoNormal style=><span style=fontsize>Collaborate with crossfunctional teams including software engineers product managers and UX designers to gather information review content and ensure the accuracy and completeness of technical content<span><li> <li class=MsoNormal style=><span style=fontsize>Review and edit technical content for grammar clarity coherence and adherence to established standards Provide constructive feedback to team members to enhance the overall quality of deliverables<span><li> <li class=MsoNormal style=><span style=fontsize>Manage content repositories and ensure content is uptodate with product updates new features and changes<span><li> <li class=MsoNormal style=><span style=fontsize>Continuously assess and enhance the content development process to streamline workflows improve efficiency and optimize content delivery<span><li> <ul> <p class=MsoNormal><span style=fontfamily> <span><span style=fontsize>Qualifications<span><span style=fontfamily><br><span><p> <ul style= type=disc> <li class=MsoNormal style=><span style=fontsize>Bachelors degree in Technical Communication English Computer Science or equivalent field experience<span><li> <li class=MsoNormal style=><span style=fontsize>Proven experience 7 years working as a technical writer creating technical documentation for complex software products or services<span><li> <li class=MsoNormal style=><span style=fontsize>Excellent written and verbal communication skills with exceptional attention to detail and grammar<span><li> <li class=MsoNormal style=><span style=fontsize>Indepth knowledge of technical writing principles methodologies and best practices<span><li> <li class=MsoNormal style=><span style=fontsize>Proficiency with authoring tools content management systems CMS and other technical writing tools Experience with DITA is a plus<span><li> <li class=MsoNormal style=><span style=fontsize>Familiarity with software development methodologies and technologies<span><li> <li class=MsoNormal style=><span style=fontsize>Ability to work collaboratively in a fastpaced deadlinedriven environment<span><li> <li class=MsoNormal style=><span style=fontsize>Strong problemsolving and criticalthinking skills<span><li> <ul> <p class=MsoNormal><span style=fontsize>Join our team as a Technical Writer and make a significant impact on our organization by producing outstanding technical documentation<span><p> <p class=MsoNormal><span style=fontweight>All RampD Employees will be required to attend 2 mandatory inperson events every year of approx 4 days duration<span><p> <p> <p> <p><span style=fontsize>$105000 $135000 + benefits+ options<span><p> <p><span style=fontsize><em><span style=fontweight>Applicants must be authorized to work for ANY employer in the US We are unable to sponsor or assume sponsorship of an employment Visa at this time<span><em><span><p> <p>LICS1<p><div class=contentconclusion><p><strong>ABOUT EXTRAHOP <strong><p> <p><span style=fontweight><span start= style=color>ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack Were on a mission to protect and propagate trust by revealing the cybertruth and we partner with every customer every day to uncover it Our Revealx 360 platform is the only network detection and response solution delivering the 360degree visibility needed to see everything on the network When organizations have full network transparency with ExtraHop they can see more know more and stop more cyberattacks<span><span><p> <p><span style=fontweight><strong>ExtraHop<strong> is recognized by leading organizations for both its <strong>innovation in the market<strong> and its <strong>commitment to building a worldclass team<strong> Weve been recognized as a Customers Choice by <a href=22httpswwwextrahopcomresourcespapersgartnerpeerinsightsvoiceofthecustomer22 rel=nofollow>Gartner Peer Insights™ Voice of the Customer<a> and as a Leader in the <a href=22httpswwwextrahopcomresourcespapersforresterwavereport202322 rel=nofollow>Forrester Wave® Network Analysis and Visibility Q2 2023<a> ExtraHop has won <a href=22httpswwwextrahopcomcompanyblog2023extrahopwins2023aibreakthroughaward22 rel=nofollow>AI Breakthrough Awards<a> four times 20182020 2023 and our Channel Partner program has received a 5star rating from CRN for our <a href=22httpswwwcrncompartnerprogramguideppg2023detailshtmc=91ampitc=refresh22 rel=nofollow>2023 Partner Program Guide<a> Our flagship product Revealx has received numerous accolades including a <a href=22httpsedisonawardscom2022winners22 rel=nofollow>2022 Edison Award for Cybersecurity<a> <span><p> <p><span style=fontweight>Benefitsperks listed below may vary depending on the nature of your employment with ExtraHop and the country where you work<span><p> <ul style=> <li style=><span style=fontweight>Health dental and vision benefits<span><li> <li style=><span style=fontweight>Honor System PTO and 9 Holidays US only + 3 Days of Paid Volunteer Time <span><li> <li style=><span style=fontweight>NonCommissioned positions are eligible to participate in annual discretionary bonus plan<span><li> <li style=><span style=fontweight>FSA and Dependent Care Accounts + EAP where applicable<span><li> <li style=><span style=fontweight>Educational Reimbursement <span><li> <li style=><span style=fontweight>401k with employer match or Pension where applicable<span><li> <li style=><span style=fontweight>Pet Insurance US only<span><li> <li style=><span style=fontweight>Parental Leave US Only<span><li> <li style=><span style=fontweight>Hybrid and Remote Work Model<span><li> <ul> <p><span style=fontweight>Candidates should note that the Company may modify reporting relationships job titles and compensation including commissions and benefits from time to time at its sole discretion as it deems necessary with or without prior notice<span><p> <p><span style=fontweight>We are intentional about our culture diversity and inclusion and we welcome everyone to come ready to participate in contributing to this truly unique environment At ExtraHop we believe that the best products services and companies are built by strong teams that include a diversity of backgrounds perspectives ideas and experiences We are committed to supporting and enabling growth and opportunity for every employee at every level This is the foundation of our success <span><p> <p><span style=fontweight>We are equally committed to equal employment opportunity and it is foundational to how we recruit and hire our talented team Employment is determined based upon capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably dischargeveteran pregnancy including potential pregnancy pregnancyrelated conditions and childbearing sexual orientation age 40 and over national origin ancestry citizenship or immigration status physical mental or sensory disability HIVAIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual assault or stalking or any other protected class as established by law<span><p> <p><span style=fontweight>Our people are our most important competitive advantage leading the charge against nationstates cyber criminals and insider threats <span><p> <p><span style=fontweight>Ready to join us <span><span style=color>Extrahop Security NDR informationsecurity cybersecurity cloudsecurity infosec LIRemote <span><p><div><img src=httpsremotivecomjobtrack1899800blankgifsource=publicapi alt=>
Customer Success Account Manager
Company: Suki
Location: Worldwide
Posted Mar 14, 2024
<p><strong>What we want to accomplish and why we need you<strong><p> <p>Suki is creating a new category in the healthtech space the digital assistant Our product will be <em>the<em> voice user interface for healthcare What does that mean Currently doctors use electronic health record systems to take notes on patient encounters This is a digital version of the paper charts that you may have seen in your doctors office or on TV These systems can be hard to navigate and timeconsuming to manage Doctors would rather spend that time with patients We are creating the solution Doctors that use Suki already spend over 70 less time on administrative tasks and were striving to do even better Come and join us <p> <p>We are a userdriven company and are committed to making sure every pixel of our product is in service of the doctor Were a team of technologists clinicians and industry experts working together to push the limits on technology used in medicine Were confident enough to move fast and talented enough not to break things Check out this<a href=22httpsresourcessukiaivimeoallvideossukiannouncesseriesc22 rel=nofollow> short video<a> to learn more about our mission and our culture<p> <p><strong>What will you do everyday <strong><p> <p>Help lead the charge growing our Small and Medium Business Segment Suki is growing and physicians are excited to learn about our solutions Your main objectives will be to focus on responding to identifying and closing new business opportunities growing and expanding our footprint within existing small to medium business accounts and onboarding these users <p> <p>This goal entails<p> <ul style=> <li style=>Building cultivating and leveraging relationships in your targeted accounts to drive and uncover new business opportunities in your region <li> <li style=>Cultivating existing relationships while establishing new ones with key clinicalIT stakeholders <li> <li style=>Identifying new Suki users within the SMBSmall Groups in collaboration with your colleagues in Customer Success<li> <li style=>Work closely with Marketing on campaigns to target new users within SMBSmall Groups accounts<li> <li style=>Maintain accurate account funnel and forecast in SFDC<li> <ul> <p>As a member of the Customer Success team your role is to also own and manage a portfolio of SMBSmall Group customers and drive the successful training and adoption of all segments of Suki users You will be responsible for engaging with external parties such as customer teams practice managers and IT support teams to ensure Suki and users are set up for success You will also be responsible for proactively identifying and driving the resolution of risks and issues that you encounter in the field and for developing creative solutions that will best meet the needs of our customers <p> <p>Were looking for a detailoriented and processdriven Customer Success Manager who will be responsible for ensuring our Group customers thrive with Sukis products The Customer Success Manager is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI leading to strong renewals and growth opportunities You will also translate your learnings from training users into periodic business reviews and engage with our customers on opportunities to expand usage and increase the value of our partnership You will use metrics regular interaction and other attributes to maintain an accurate gauge of customer health continuously working to improvemaintain a healthy state measure the success of our deployments and identify opportunities for deeper engagement This individual will also take the lead in identifying and solving for customer barriers They will be responsible for escalations and assuring a strong voice of the customer to internal Suki stakeholders<p> <p><strong>Ok youre sold but what are we looking for in the perfect candidate<strong><p> <ul style=> <li style=>Resultsdriven results matter winning matters You can achieve your goals with minimal supervision and processes You can quickly assess how to reach your objectives and who can help you get there<li> <li style=>Executive presence and consultative approach You exude confidence and integrity have great listening skills and can translate clients needs and challenges into a strategy that aligns with them <li> <li style=>Customer Mindset Manage your portfolio of customers and establish a role of trusted advisor building relationships at all levels within the organization Develop an understanding of Suki products and help customers adopt and leverage our products to meet their goals and business needs <li> <li style=>Userfocused You find joy in providing AtTheElbow training to care providers on our products You have an innate understanding of user behavior and ensure users are receiving quality service<li> <li style=>Adaptability You thrive in a fastmoving organization that uses lightweight processes and cuttingedge technology to have a huge impact<li> <li style=>HighAccountability You can be counted on to consistently deliver highquality work while representing your team in the field<li> <li style=>Strong strategic planning problemsolving critical thinking decisionmaking and analytical skills<li> <li style=>Technical and clinical acumen necessary to carry meaningful conversations with IT and clinical folks<li> <li style=>Usercentered You are obsessed with the customer experience Youre energized by talking to customers and you cant wait to translate key consumer needs into business and product requirements You have an innate understanding of user behavior<li> <li style=>Data Driven You use metrics to drive decision making<li> <li style=>Selfstarter You are motivated by impossible challenges and energized by creating something new<li> <li style=>Process Oriented Our customer care process will constantly need to be iterated on to ensure our users have the best experience possible and youre excited about this<li> <li style=>Adaptability You thrive in a fastmoving organization that uses lightweight processes and cuttingedge technology to have a huge impact Believe that what got you here wont get you there<li> <li style=>Rigor You are detail oriented and hold others to a high standard<li> <ul> <p><strong>Qualifications<strong><p> <ul style=> <li style=>35+ years selling complex Healthcare IT SaaS to Healthcare Executives into small and mediumsized hospital systems boutique clinics and coops<li> <li style=>35+ years of customer facing experience within healthcare SaaS provider PBM Enterprise or payer interface preferred<li> <li style=>Experience leading through customer escalations executive summaries and presentations<li> <li style=>Demonstrated ability to develop strategies to convert competitive accounts <li> <li style=>Strong track record of meetingexceeding sales targets<li> <li style=>Exceptional communication presentation and conflict resolution skills<li> <li style=>Willingness to travel 25 approximately a week per month<li> <li style=>Technical understanding of cloud services EMR integration and understanding of SaaS solutions<li> <li style=>Familiar and adept with using Salesforce<li> <li style=>Bachelors degree required<li> <ul> <p> We dont necessarily expect to find a candidate that has done everything listed but you should be able to make a credible case that youve done most of it and are ready for the challenge of adding some new things to your resume<p> <p><strong>Tell me more about Suki<strong><p> <ul style=> <li style=>On a roll Named by Fast Company as one of the most innovative companies named Googles Partner of the Year for AIML named by Forbes as one of the top 50 companies in AI <li> <li style=>Great team Founded managed and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford We have technologists and doctors working sidebyside to solve complex problems<li> <li style=>Great investors Were backed by Venrock First Round Capital Flare Capital March Capital and others With our $55M Series C financing we have the resources to scale<li> <li style=>Huge market Disrupting a massive growing $30+ billion market for transcription dictation and orderentry solutions Our vision is to become <em>the<em> voice user interface for healthcare relieving the administrative burden on doctors instead of adding to it<li> <li style=>Great customers Our solutions are used in health systems and clinics across the country supporting clinicians across dozens of specialties Check out what one of our<a href=22httpsresourcessukiaicasestudiesuserstoriessukicustomervideodrdodd22 rel=nofollow> users<a> says about how Suki has helped his practice<li> <li style=>Impact Youll make an impact from day one Youll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better <li> <ul> <p>Suki is an Equal Opportunity Employer We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country We know we are stronger this way and we look forward to growing our team with these shared values<p> <p> In compliance with the State of California Pay Transparency Law the base salary range for this role is between $90000 to 100000 in CA This range is not inclusive of any annual variable targets discretionary bonus or equity package When determining a candidates compensation we consider a number of factors including skillset experience job scope and current market data<p> <p> <p><img src=httpsremotivecomjobtrack1900346blankgifsource=publicapi alt=>
Product Manager - Contracts and Ecosystems
Company: OpenZeppelin
Location: Worldwide
Posted Feb 29, 2024
<div class=contentintro><div class=h3><strong>About us<strong><div> <p><span style=fontweight>Founded in 2015 with the mission to protect the open economy OpenZeppelin is the world leader in securing blockchain applications and smart contracts <span><p> <p><span style=fontweight>Its bedrock open source Contract Libraries are a public good and industry standard for smart contract development <span><p> <p><span style=fontweight>OpenZeppelins professional expertise unified with the Defender developer security platform integrates through clients development lifecycles so teams can plan code audit deploy and operate projects faster and more safely<span><p> <p><span style=fontweight><strong>Please note<strong> Always refer to OpenZeppelins official job page for the most accurate information about our open roles as we have seen multiple third party job sites posting inaccurate information<span><p><div><div class=h3><strong>The Product Team ❤️<br><strong><div> <p><span style=fontweight>Our product team is responsible for the strategy planning launch and adoption of the different OpenZeppelin products This role will be focused on adoption and helping developers thrive using the full OpenZeppelin stack It will require experience and skills in gotomarket product marketing and developer relations as well as product management<span><p> <p><span style=fontweight>The Product team works closely with all the functions in order to achieve our goal of protecting the open economy by enabling developers and companies to securely code audit deploy and operate smart contracts We put a strong emphasis on user experience and analytics and we love to experiment<span><p> <div class=h3><strong>What youll be doing<strong><div> <ul style=> <li style=><span style=fontweight>Craft and execute the product vision to make OpenZeppelins products complementary to each other<span><li> <li style=><span style=fontweight>Design and ship the OpenZeppelin Contracts roadmap for investments in Solidity Cairo and the future including managing OpenZeppelins partnerships and ecosystem strategy<span><li> <li style=><span style=fontweight>Ship open source products templates libraries and prototypes at a high velocity with the Contracts engineering team and Developer Relations<span><li> <li style=><span style=fontweight>Identify and prioritize products that grow the ecosystem and empower more developers to build compelling smart contract applications using Contracts and Defender<span><li> <li style=><span style=fontweight>Develop and execute a cohesive marketing strategy for the full OpenZeppelin stack<span><li> <li style=><span style=fontweight>Live and breathe the customer experience by talking to our users every day researching the smart contract development market and incorporating learnings into the product and marketing strategy<span><li> <li style=><span style=fontweight>Define and maintain metrics and counter metrics to determine the success of our ecosystem products and marketing efforts<span><li> <ul> <div class=h3><strong>You have<strong><div> <ul style=> <li style=><span style=fontweight>Handson and practical experience of at least 5 years as a Product Manager andor Product Marketing Manager<span><li> <li style=><span style=fontweight>Been in the market already as a professional or hobbyist spending time each day understanding web3 and smart contract applications including technical details<span><li> <li style=><span style=fontweight>Shipped products to millions of users andor thousands of developers and your track record shows a keen sense of design and painstaking attention to detail<span><li> <li style=><span style=fontweight>Worked in an organization that delivers multiple products and youve designed complementary offerings Youve seen these products go from zero to wide adoption<span><li> <li style=><span style=fontweight>Communication skills able to write about complex topics accurately precisely and simply for millions of readers to consume<span><li> <li style=><span style=fontweight>A team player attitude and you know that producing great results takes a team You defend your decisions but welcome feedback and are able to work collaboratively in a distributed team<span><li> <li style=><span style=fontweight>High selfmotivation able to make decisions and relish owning the journey of your work from concept through to use by our customers<span><li> <ul> <div class=h3><strong>Nice to have<strong><div> <ul style=> <li style=><span style=fontweight>Experience in security software products<span><li> <li style=><span style=fontweight>Working in a startup<span><li> <li style=><span style=fontweight>Experience managing Web3 products<span><li> <ul> <div class=h3><strong>Logistics<strong><div> <p><span style=fontweight>The interview process takes place on Zoom and will consist of the following stages<span><p> <ul style=> <li style=><span style=fontweight>Recruiter Call 45 mins<span><li> <li style=><span style=fontweight>Team Interview 45 mins<span><li> <li style=><span style=fontweight>Hiring Manager Call 45 mins<span><li> <li style=><span style=fontweight>Leadership Interview 30 mins<span><li> <li style=><span style=fontweight>Reference checks<span><li> <ul><div class=contentconclusion><section class=jcontent> <div class=container> <div class=h3><strong>Benefits<strong><div> <ul style=> <li style=><span style=fontweight>Unlimited holidays 🏝<span><li> <li style=><span style=fontweight>Fully remote your way of working 🌎<span><li> <li style=><span style=fontweight>Paid parental leave amp benefits for primary or second caregiver 💙<span><li> <li style=><span style=fontweight>Company retreats in different locations around the world 😎<span><li> <li style=><span style=fontweight>Work from home office equipment stipend of up to $500 USD 🪑<span><li> <li style=><span style=fontweight>Monthly allowance for wellness activities 💪<span><li> <li style=><span style=fontweight>Coworking access to a coworking space of your choice 👩💻<span><li> <li style=><span style=fontweight>Learning technical training spoken language lessons in any language of your choice using Italki 🗣<span><li> <li style=><span style=fontweight>Working with a global team in a fastgrowing industry 🚀<span><li> <ul> <p class=jobdescription><span style=fontfamily><span style=fontweight>At <span><strong>OpenZeppelin<strong><span style=fontweight> we are an equal opportunity employer and we value different perspectives We are committed to building a diverse workforce This includes but is not limited to gender race sexual orientation religion national origin and other characteristics that make each one of us unique In this uniqueness we find the most value Come join us<span><span><p> <p> <p> <div> <section><div><img src=httpsremotivecomjobtrack1898376blankgifsource=publicapi alt=>
Web3 Product Management & Architecture Lead
Company: Premia Jobs
Location: Worldwide
Posted Mar 06, 2024
Premia is seeking a seasoned Web3 Product Development Lead to oversee the creation, design, and execution of innovative financial products. The ideal candidate should have extensive experience in product development, a deep understanding of the Web3 ecosystem, and a strong grasp of finance and markets. The role involves managing the entire product lifecycle, collaborating with cross-functional teams, and driving research and analysis of new trends in the DeFi space. The company offers above-market pay, flexible working hours, and the opportunity to work on complex problems in the development of the new web3 future.
Senior Sales Engineer
Company: Mechanical Orchard
Location: Worldwide
Posted Mar 09, 2024
Mechanical Orchard, a renowned startup, is seeking an experienced technical sales professional to join their team. The role involves partnering with Sales Directors to manage technical sales strategy for Fortune 500 opportunities. The ideal candidate should have 10+ years of experience in sales engineering, a proven track record of winning large deals, and exceptional communication skills. They should be able to articulate complex technical concepts to both technical and non-technical audiences, and have engineering skills to develop proofs of concept. The company values generosity, ethics, effectiveness, and kindness, and is committed to equal employment opportunities.
Talent Acquisition Intern
Company: Theroom
Location: Worldwide
Posted Mar 07, 2024
The job posting is for a talent acquisition role at a company called SAND, which is a global technology services provider. The company is looking for a candidate who is passionate about discovery, has strong project management skills, and is able to multitask in a high-pressure environment. The role involves supporting the implementation of innovative talent sourcing strategies, partnering with the talent acquisition team, and performing administrative tasks.
Fullstack Engineer - Fulfillment: Provision
Company: GitLab
Location: Worldwide
Posted Mar 06, 2024
GitLab, a leading DevSecOps platform, is seeking a Fullstack Engineer for its Provision team. The role involves building web interfaces and services for license delivery, integrating data from sales systems, and ensuring secure, scalable, and performant solutions. The ideal candidate will have professional experience in Ruby on Rails and Vue.js, strong backend and frontend skills, and a curiosity for system streamlining. The team supports feature delivery to both GitLab.com and self-managed instances, with opportunities for impact as GitLab expands its offerings.
Revenue Operations Manager
Company: SafetyWing
Location: Worldwide
Posted Mar 02, 2024
<div><block><strong>SafetyWing<strong> YC W18 is seeking a R<strong>evenue Operations Manager <strong>eager to craft and implement innovative operational strategies Your role will ensure that our teams work smoothly towards common goals dive deep into data for actionable insights and refine our sales and reporting frameworks <div> <div><block><div> <div><block>We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone And we are doing that by creating simple health insurance and retirement products for remote workers worldwide as a replacement for national welfare systems<div> <div><block><div> <p><br><br><p> <div class=h3>💻 Your responsibilities will include<div> <ul style=> <li style=><block>Diving deep into our current goals commissions and incentives to find and fix misalignments<li> <li style=><block>Refreshing quotas compensation plans and key metrics ensuring theyre in tune with our bigpicture goals and crystal clear to everyone<li> <li style=><block>Optimizing attribution processes to enhance team synergy and accelerate revenue growth<li> <li style=><block>Leading growth reporting and monthly analysis by providing data identifying trends and making proactive recommendations to ensure our reports maintain transparency and hold the team accountable<li> <li style=><block>Conducting detailed data analyses including how each channel contributes to our success to inform strategic decisions<li> <li style=><block>Perfecting our forecasting methods to achieve highly accurate future predictions<li> <li style=><block>Integrating our sales tools into a cohesive system that improves efficiency for our team and enhances the customer experience<li> <li style=><block>Connecting Hubspot with our API to simplify operations for various teams<li> <ul> <div><block><div> <p><br><br><p> <div class=h3>🧪 We are looking for someone who<div> <ul style=> <li style=><block>Has a proven track record of success in a similar Revenue Operations role demonstrating a history of improving processes aligning team goals and driving significant revenue growth<li> <li style=><block>Is an expert with Hubspot and proficient in Tableau and other analytics tools<li> <li style=><block>Understands the importance of aligning business objectives with operational activities with a knack for using datadriven insights to make impactful recommendations<li> <li style=><block>Is familiar with working in a fastpaced rapidly growing startup environment<li> <li style=><block>Has strong analytical skills with the ability to conduct comprehensive analyses<li> <li style=><block>Has excellent communication skills and experience managing crossfunctional team communications and ensuring clarity and transparency in all reporting and forecasting activities<li> <ul> <div><block><strong>😀 We like to work with people who<strong><div> <ul style=> <li style=><block>Want to help build a global social safety net on the Internet<li> <li style=><block>Think for themselves instead of copying others<li> <li style=><block>Are willing to try new things even with the risk of failure<li> <li style=><block>Are intellectually curious and open to new ideas<li> <li style=><block>Are creative and bold in the face of any problems<li> <li style=><block>Have strong integrity and do the right thing<li> <ul> <div><block><div> <p><br><br><p> <div class=h3>🧘 What we offer<div> <ul style=> <li style=><block>Fully remote work environment work from anywhere globally <li> <li style=><block>Competitive compensation<li> <li style=><block>Global coverage with Remote Health and Nomad Insurance<li> <li style=><block>A minimum of 20 days of compensated time off each year<li> <li style=><block>Referral bonus an incentive program rewarding you for helping us find exceptional talent to join our team<li> <li style=><block>Opportunity to unlock more benefits as your tenure with SafetyWing grows<li> <ul> <div><block>We are looking forward to hearing from you<div> <img src=httpsremotivecomjobtrack1899621blankgifsource=publicapi alt=>