Customer Service Jobs

Positions 1,442,152 Updated daily

Customer Service is reshaping how brands interact with consumers, with AI‑powered chatbots, omnichannel dashboards, and real‑time sentiment analysis driving higher satisfaction scores across e‑commerce, fintech, and cloud‑software sectors. Demand for skilled reps has surged, reflected in 1,765 open positions that offer competitive, fully disclosed salaries and flexible remote arrangements.

Roles range from Frontline Support Specialists who resolve ticket queues in Zendesk, to Technical Support Engineers who troubleshoot SaaS integrations via Jira Service Management, to Customer Success Managers who own lifecycle dashboards in Salesforce Service Cloud. Escalation Specialists and Voice/Chat agents handle high‑impact issues, while CRM Administrators maintain data hygiene and automation scripts for Intercom and Freshdesk.

Transparent pay empowers agents to negotiate overtime, bonus, and skill‑based raises, aligning compensation with CSAT and NPS metrics. It also levels the playing field for multilingual and remote teams, ensuring that every rep sees how their expertise translates into market‑competitive earnings.

Storage and Backup Specialist L2

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 25, 2025

This job description outlines the role of a Backup and Storage Admin L2, detailing responsibilities such as troubleshooting storage issues, provisioning systems, implementing disaster recovery solutions, and collaborating with teams. It specifies required education (Bachelor's degree) and technical expertise in storage systems, protocols, and backup tools.

Account Manager for Telco

Company: Canonical

Location: Remote

Posted Dec 25, 2025

Canonical promotes open-source innovation, offering enterprise solutions and hiring top talent to drive growth and leadership in the tech industry. The company emphasizes distributed work, global expansion, and high standards for excellence while providing competitive compensation and professional development opportunities.

Technical Consultant-Identity & Access Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 26, 2025

This text promotes an IBM Consulting career focusing on hybrid cloud and AI projects, emphasizing collaboration, innovation, and professional growth. It outlines role responsibilities, required certifications, technical expertise in CyberArk solutions, and preferred skills in cloud architectures and identity management.

Full Stack Engineer Contacts

Company: Calendly

Location: Remote - US

Posted Dec 25, 2025

This job posting highlights Calendly's growth opportunities, career advancement potential, and impactful work on a scalable platform. The role involves full-stack engineering, collaboration with cross-functional teams, and contributing to innovative product development. The company emphasizes professional growth, technical challenges, and working with top talent.

Technical Business Analyst

Company: IBM

Location: Armonk, US

Posted Dec 25, 2025

This job posting outlines the role of a Technical Business Analyst at IBM Corporation, detailing responsibilities such as gathering requirements, designing solutions, and supporting system changes. It specifies required qualifications including a Masters degree or equivalent, technical expertise with various tools, and a salary range of $150,550 to $197,400 per year.

TLS Reals & Expansion Specialist

Company: IBM

Location: Brookhaven, US

Posted Dec 25, 2025

This job description highlights IBM's Global Sales role, emphasizing collaboration, innovation, and career growth opportunities. It outlines responsibilities like territory management, sales tool proficiency, and client relationship building, while promoting a supportive culture and impactful work environment.

Senior Data Scientist

Company: Dropbox

Location: Remote

Posted Dec 25, 2025

This job description outlines a Senior Data Scientist role focused on driving impact through AI and core experience improvements. The position requires analytical expertise, cross-functional collaboration, and leadership in data-driven decision making with competitive compensation in Canada.

Project Management (Delivery Coordinator)

Company: IBM

Location: Philadelphia, US

Posted Dec 25, 2025

This text describes a senior IT project management role at IBM requiring extensive experience in Agile methodologies, team leadership, and technical expertise. The position involves managing complex projects, ensuring quality standards, and collaborating with cross-functional teams. Key responsibilities include risk management, backlog prioritization, and leveraging technologies like Azure DevOps. The role emphasizes autonomy, problem-solving, and influencing organizational outcomes.

Collections Professional

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 26, 2025

The text describes a Senior Order to Cash Analyst role at IBM, emphasizing responsibilities in customer order management, invoicing, credit collections, and cash application. It highlights required skills, technical expertise, and the importance of problem-solving, communication, and teamwork. The tone is professional and forward-looking, focusing on innovation and achieving business goals.

Full Stack Engineer Contacts

Company: Calendly

Location: Remote - US

Posted Dec 25, 2025

This job posting highlights Calendly's opportunity for a Full Stack Engineer to contribute to a high-impact platform, accelerate career growth, and work with advanced technologies. The role involves scaling the platform, collaborating with teams, and maintaining best-in-class quality for millions of users.

Senior Frontend Engineer

Company: Arize AI

Location: Remote

Posted Dec 25, 2025

Arize AI, a leading observability platform with $135M funding and 150+ enterprise customers, seeks a Senior Frontend Engineer to build scalable, intuitive AI tools. The role involves React/TypeScript development, collaboration with backend teams, and ensuring reliable workflows.

Entry Level Software Developer New York - 2026

Company: IBM

Location: New York, US

Posted Dec 26, 2025

This job posting highlights IBM's opportunity for early-career software developers to grow in a collaborative Agile environment, work on impactful projects, and gain mentorship. It outlines requirements for programming skills, Agile experience, and preferred qualifications like cloud architectures and specific frameworks, emphasizing career development and real-world impact.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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