Customer Service Jobs

Positions 1,442,152 Updated daily

Customer Service is reshaping how brands interact with consumers, with AI‑powered chatbots, omnichannel dashboards, and real‑time sentiment analysis driving higher satisfaction scores across e‑commerce, fintech, and cloud‑software sectors. Demand for skilled reps has surged, reflected in 1,765 open positions that offer competitive, fully disclosed salaries and flexible remote arrangements.

Roles range from Frontline Support Specialists who resolve ticket queues in Zendesk, to Technical Support Engineers who troubleshoot SaaS integrations via Jira Service Management, to Customer Success Managers who own lifecycle dashboards in Salesforce Service Cloud. Escalation Specialists and Voice/Chat agents handle high‑impact issues, while CRM Administrators maintain data hygiene and automation scripts for Intercom and Freshdesk.

Transparent pay empowers agents to negotiate overtime, bonus, and skill‑based raises, aligning compensation with CSAT and NPS metrics. It also levels the playing field for multilingual and remote teams, ensuring that every rep sees how their expertise translates into market‑competitive earnings.

Product Manager

Company: Canva

Location: Remote

Posted Dec 23, 2025

The role involves leading product strategy for Japan, understanding local users, collaborating with teams, and driving growth through localized experiences and cross-functional partnerships.

Technical Project Manager

Company: IBM

Location: Hong Kong, HK

Posted Dec 24, 2025

The text describes the role and responsibilities of a Technical Project Manager, emphasizing leadership, technical expertise, and project management skills. It outlines key duties such as project planning, stakeholder management, and quality assurance, while detailing educational and professional requirements for the position.

Delivery Consultant - System Automation on z.

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 24, 2025

The text describes a role at IBM Technology Expert Labs emphasizing collaboration, career growth, and technical expertise. It highlights benefits like worldclass services, positive impact on clients, and a supportive learning culture. The position requires advanced technical skills in zOS, automation, and integration, with opportunities for professional development and innovation.

Sr. Product Manager - HashiCorp Boundary

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The text highlights IBM's innovative AI-powered cloud-native solutions and HashiCorp's Boundary product, emphasizing its growth and adoption. It describes a product management role focused on strategy, customer insights, and cross-functional collaboration for enterprise security solutions.

Product Manager GeckoTerminal

Company: CoinGecko

Location: Malaysia

Posted Dec 23, 2025

CoinGecko, a leading cryptocurrency data platform, seeks a Product Manager to drive innovation in crypto tools. The role offers competitive salaries, remote flexibility, and comprehensive benefits, reflecting the company's commitment to growth and employee well-being.

Commercial Counsel - Crypto

Company: Stripe

Location: USA

Posted Dec 23, 2025

Stripe seeks a Commercial Counsel to support their Stablecoin & Crypto team, focusing on legal and commercial negotiations, product launches, and infrastructure scaling. The role emphasizes collaboration across teams, compliance, and innovation in fintech and cryptocurrency spaces. Requirements include legal expertise, problem-solving skills, and experience with AI tools.

Product Manager GeckoTerminal

Company: CoinGecko

Location: Malaysia

Posted Dec 23, 2025

CoinGecko, a leading cryptocurrency data platform, seeks a Product Manager to drive GeckoTerminal's growth. The role offers competitive salaries, remote flexibility, and comprehensive benefits, reflecting their commitment to innovation and employee well-being.

Account Executive

Company: OpenTable

Location: UK

Posted Dec 23, 2025

This job description highlights the role of an Account Executive at OpenTable, focusing on sales and client relations. The position offers career growth, comprehensive training, and a dynamic work environment with benefits like health insurance and flexible hours.

Customer Relationship Representative

Company: IBM

Location: Brookhaven, US

Posted Dec 24, 2025

The Client Relationship Representative (CRR) role focuses on enhancing client satisfaction, driving AR cash collections, and leading client relationships. Responsibilities include resolving disputes, collaborating with cross-functional teams, and ensuring strong DSO results through effective communication and leadership.

DRP Service Center Specialist

Company: Sedgwick

Location: Remote

Posted Dec 23, 2025

Sedgwick promotes a caring culture with work-life balance and career growth opportunities. Recognized as a great workplace with comprehensive benefits, the role emphasizes teamwork and customer service excellence while offering competitive compensation and professional development.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves working with clients on digital transformation projects, emphasizing collaboration and professional growth opportunities within IBM's consulting environment.

HR Partner (Japanese Speaking)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 24, 2025

The text describes a Team HR Partner role at IBM, outlining responsibilities such as supporting managers through AskHR, enhancing digital HR tools, and collaborating across business units. It lists required qualifications including a bachelor's degree, Japanese language proficiency, and HR expertise, while emphasizing skills like collaboration, communication, and client focus.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages

© 2026 Job Transparency. All rights reserved.