Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Senior Software Engineer - Clinical CMS

Company: labcorp

Location: USA

Posted Dec 12, 2025

This job posting highlights Labcorp Genetics' mission to advance genetic healthcare through innovative technology. The role requires leadership in developing scalable solutions for genetic testing while offering competitive compensation and comprehensive benefits. The company emphasizes collaboration, professional growth, and impactful work in transforming healthcare through genetic research.

Analytics Engineer (L4) - Ads

Company: Netflix

Location: USA

Posted Dec 12, 2025

Netflix seeks an Analytics Engineer to design metrics and dashboards for their Ads business, offering competitive compensation and comprehensive benefits in a diverse, inclusive culture.

Regional Sales Director

Company: Fortive

Location: USA

Posted Dec 12, 2025

The text outlines a sales role in healthcare technology, requiring expertise in consultative selling, account planning, product mastery, and compliance. It lists qualifications, experience, and tools like Salesforce and SFDC.

Director Regional Sales - MED

Company: GitLab

Location: Europe

Posted Dec 12, 2025

This job description outlines a leadership role focused on expanding GitLabs presence in the MED region through strategic sales growth, team development, and cross-functional collaboration. It emphasizes structured processes, market expansion, and building relationships with key accounts.

Senior Software Engineer - Platform InfraSec

Company: Grafana Labs

Location: UK

Posted Dec 12, 2025

This remote UK role involves automation and security for Grafana Cloud, requiring collaboration and expertise in Kubernetes, IAM, and cloud security. Growth opportunities and competitive compensation are highlighted, with emphasis on teamwork, learning, and shared ownership in the company's success.

Senior Test Engineer (L5) - Games Platform Quality

Company: Netflix

Location: USA

Posted Dec 12, 2025

This text describes Netflix's Games Platform team mission, a Senior Test Engineer role with technical requirements and responsibilities, and details about compensation and benefits. It balances professional information with neutral organizational details.

Product Manager - Cloud

Company: Hammerspace

Location: USA

Posted Dec 12, 2025

This job posting seeks a Technical Product Manager to lead cloud and containerized data platform productization, requiring hands-on technical expertise and collaboration across teams. Key responsibilities include cloud adaptation, requirement definition, and integration workflows. Qualifications emphasize cloud provider knowledge and hardware experience, with competitive compensation and benefits.

Senior Software Engineer - Platform InfraSec

Company: Grafana Labs

Location: Germany

Posted Dec 12, 2025

This remote position in Germany involves working on security automation and infrastructure for Grafana Cloud. Responsibilities include collaborating with teams, ensuring secure practices, and contributing to security reviews. The role offers growth opportunities and competitive compensation with RSUs.

Senior Software Engineer - Platform InfraSec

Company: Grafana Labs

Location: Spain

Posted Dec 12, 2025

This job posting highlights a remote position based in Spain for a Platform InfraSec squad role focused on security automation and decision-making for Grafana Cloud. The role involves collaborating with engineers, working on distributed systems, and contributing to security reviews. It emphasizes growth opportunities, technical expertise in cloud security, and benefits like competitive compensation and RSUs. The company values collaboration, learning, and shared outcomes.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: USA

Posted Dec 12, 2025

This remote role involves managing VoC programs, collaborating with cross-functional teams, and leveraging AI tools. It offers growth opportunities in Product or RampD roles with competitive compensation and RSUs.

Practitioner Education Representative I

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 12, 2025

This job posting outlines a remote position for a Practitioner Education Representative at American Specialty Health, requiring outreach, compliance, and customer service responsibilities. The role involves educating practitioners, conducting surveys, and maintaining compliance with regulatory standards. Qualifications include a high school diploma, customer service experience, and proficiency in MS Office. The company emphasizes equal opportunity employment and provides remote work guidelines with specific technical requirements.

Financial Crimes Compliance Modeling & Analytics Manager

Company: Mercury

Location: USA

Posted Dec 12, 2025

Mercury focuses on building a secure finance stack for startups, emphasizing compliance and AML efforts. They seek a Modeling and Analytics Manager with expertise in FCC and data analytics, offering competitive salaries and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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