Customer Service Jobs

Positions 1,442,152 Updated daily

Customer Service is reshaping how brands interact with consumers, with AI‑powered chatbots, omnichannel dashboards, and real‑time sentiment analysis driving higher satisfaction scores across e‑commerce, fintech, and cloud‑software sectors. Demand for skilled reps has surged, reflected in 1,765 open positions that offer competitive, fully disclosed salaries and flexible remote arrangements.

Roles range from Frontline Support Specialists who resolve ticket queues in Zendesk, to Technical Support Engineers who troubleshoot SaaS integrations via Jira Service Management, to Customer Success Managers who own lifecycle dashboards in Salesforce Service Cloud. Escalation Specialists and Voice/Chat agents handle high‑impact issues, while CRM Administrators maintain data hygiene and automation scripts for Intercom and Freshdesk.

Transparent pay empowers agents to negotiate overtime, bonus, and skill‑based raises, aligning compensation with CSAT and NPS metrics. It also levels the playing field for multilingual and remote teams, ensuring that every rep sees how their expertise translates into market‑competitive earnings.

Director - People & Talent Operations

Company: Apollo.io

Location: USA

Posted Dec 23, 2025

This role emphasizes innovation in HR through AI integration, systems design, and redefining People Operations. It offers opportunities to build scalable solutions, lead teams, and create impactful experiences while working with cutting-edge technologies.

Manager - Program Management (Vendor Operations)

Company: Reddit

Location: USA

Posted Dec 23, 2025

This job posting seeks a Vendor Operations manager to scale third-party operations, ensure SLA compliance, and drive operational excellence. Responsibilities include vendor management, cross-functional collaboration, and team leadership. Benefits include healthcare, equity, and flexible work options.

Director - Customer Experience

Company: Splice

Location: USA

Posted Dec 23, 2025

This job posting highlights a leadership role in shaping customer experience strategies for a remote Director position. The role emphasizes driving customer satisfaction, building scalable support systems, and collaborating across teams to enhance user experiences. Requirements include proven expertise in CX operations, data-driven decision-making, and leadership in high-growth environments. The compensation range is listed as $144,000–$180,000.

Business Development Representative (AMER- Spanish Speaking)

Company: GitLab

Location: USA

Posted Dec 23, 2025

This job posting highlights a remote Business Development Representative role at GitLab with opportunities for growth, collaboration with cross-functional teams, and comprehensive training. It emphasizes Spanish fluency, tech industry experience, and high-volume outreach, while offering competitive compensation and remote flexibility.

Vice President - Acquisition (New Logo) Accounts

Company: Fortive

Location: USA

Posted Dec 23, 2025

The text describes a leadership role in sales team management, focusing on strategy development, coaching, and cross-functional collaboration. It outlines responsibilities such as pipeline growth, market trend analysis, and representing the company externally. The job requires experience in enterprise B2B SaaS sales, value-based selling, and scaling high-performing teams.

Enterprise Account Executive

Company: Signifyd

Location: UK

Posted Dec 23, 2025

This job posting highlights Signifyd's EMEA Sales role, emphasizing growth opportunities, cross-functional collaboration, and a comprehensive benefits package. The position requires strategic thinking and consultative selling to build trusted relationships with enterprise clients while leveraging advanced technology to drive business outcomes.

Commercial Customer Success Manager

Company: Builder.io

Location: North America

Posted Dec 23, 2025

Builderio is seeking a Commercial Customer Success Manager to drive product adoption and customer success in a fast-growing environment. The role involves managing a large customer base, collaborating with teams, and contributing to product roadmap decisions. Compensation ranges from $155,000 to $200,000.

Senior Partner Manager

Company: Webflow

Location: Australia

Posted Dec 23, 2025

Webflow is seeking a Senior Partner Manager to grow their APAC partner ecosystem, emphasizing collaboration, innovation, and a mission to empower digital experiences. The role involves strategic partnerships, cross-functional teamwork, and leveraging Webflow's commitment to creativity and equity. Benefits include equity, comprehensive health coverage, and flexible work arrangements.

Software Engineering L5 - GenAI Platform

Company: Netflix

Location: USA

Posted Dec 23, 2025

The text highlights Netflix's leadership in entertainment and data innovation, emphasizing their worldclass data infrastructure and GenAI platform initiatives. It details job opportunities with competitive compensation and benefits, showcasing the company's commitment to diversity and technological advancement.

Staff Product Manager - Software Supply Chain Security

Company: GitLab

Location: USA

Posted Dec 23, 2025

This text discusses GitLab's expansion of its Software Supply Chain Security offering to address a $38B market opportunity driven by regulatory mandates and supply chain threats. It outlines the role of a Staff Product Manager responsible for defining product strategy, collaborating with cross-functional teams, and delivering security capabilities to meet customer needs and compliance requirements.

Product Lead - Incubation & Acceleration (Solaria Labs, USRM)

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 23, 2025

This job description highlights a dynamic role at Liberty Mutual focused on innovation and customer impact. The position involves leading experiments, collaborating across teams, and driving digital solutions. It emphasizes autonomy, cross-functional collaboration, and opportunities to shape future offerings while addressing critical business priorities like weather resilience.

Staff Researcher

Company: Webflow

Location: USA

Posted Dec 23, 2025

Webflow seeks a Staff Researcher to lead mixed-methods research initiatives, emphasizing AI integration and strategic product decisions. The role offers competitive compensation, equity, and benefits, with a focus on innovation and inclusive teamwork.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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