Customer Success Manager Jobs in Austin, TX

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Looking for Customer Success Manager jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Austin, TX area.

Affiliate Marketing Manager

Company: BuildASign.com

Location: Austin, TX

Posted Jul 07, 2025

Experience in a wide array of digital marketing tools a plus: e.g. landing page testing, A/B testing, email marketing, marketing automation, competitive…

Event Security Officer (part-time)

Company: American Airlines Center

Location: Dallas, TX

Posted Jul 07, 2025

Non licensed applicants must apply for a TX DPS license within 14 days from date of hire. Secures designated areas to ensure only authorized employees, guests,…

Senior Staff Registered Nurse - Urogynecology - (Medical Center)

Company: Houston Methodist Specialty Physician Group

Location: Houston, TX

Posted Jul 07, 2025

RN - Registered Nurse - Texas State Licensure - Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency) AND.

Project Manager

Company: Kirby Corporation

Location: Houston, TX

Posted Jul 07, 2025

Review new sales contracts to ensure the anticipated Bill of Material (BOM) cost of project and structure matches with manufacturing requirements BOM.

Project Specialist

Company: Houston Methodist Hospital

Location: Houston, TX

Posted Jul 07, 2025

This position works under the guidance and direction of management and is accountable for high-level clerical support functions, project work and compliance…

Registered Nurse II | Outpatient Services | Transplant | THOR

Company: Houston Methodist Hospital

Location: Houston, TX

Posted Jul 07, 2025

RN - Registered Nurse - Texas State Licensure - Compact Licensure - must obtain permanent Texas license within 60 days (if establishing Texas residency) AND.

Account Manager -- Security Guard

Company: Med-Security Inc.

Location: Houston, TX

Posted Jul 07, 2025

Four-year degree in Criminal Justice, Business Administration or related field. Take a proactive role in communicating with the client and meeting his needs;…

Portable HVAC Technician/Delivery Driver

Company: HVAC RNTL

Location: Austin, TX

Posted Jul 07, 2025

Must have valid driver’s license with good driving record. Ability to work in diverse conditions including but not limited to mechanical equipment rooms with…

Project Manager III

Company: Wesco

Location: Houston, TX

Posted Jul 07, 2025

Interpersonal, conflict management, and negotiation skills required, including strong human relations skills to supervise and develop assigned employees…

Sales Consultant

Company: BMW Austin

Location: Austin, TX

Posted Jul 07, 2025

Some positions may require applicants to possess a valid driver's license and have a good driving record. Comprehensive benefits program, including health care…

Project Manager-Customer Experience

Company: Ursus, Inc.

Location: San Antonio, TX

Posted Jul 07, 2025

May develop procurement and technical specifications for vendor or contractor services. Bachelor's Degree in Business, Finance, Mathematics, Engineering or…

Sr Business Analyst - FT (Hybrid)

Company: Houston Methodist

Location: Houston, TX

Posted Jul 07, 2025

This includes the utilization of various methods design and development in conjunction with developers to documents business case/scope/plan, business/…

Frequently Asked Questions

What are the typical salary ranges for Customer Success Managers by seniority?
Entry-level Associate CSMs can expect salaries ranging from $55,000-$75,000. Mid-level Customer Success Managers typically earn $75,000-$105,000. Senior or Enterprise CSMs often command $100,000-$140,000+, while CSM Leaders or Directors can exceed $150,000-$200,000+, frequently including significant variable compensation tied to retention and expansion targets. These figures are influenced by location, company size, and specific industry.
What essential skills and certifications are required for Customer Success Managers?
Key skills include exceptional communication, active listening, strategic problem-solving, project management, and a deep understanding of SaaS business models and customer lifecycle management. Proficiency with CRM software (e.g., Salesforce, HubSpot), dedicated Customer Success platforms (e.g., Gainsight, Totango, Catalyst), and data analytics tools is highly valued. While not always mandatory, certifications like the CSMC (Customer Success Manager Certification) or CCSP (Certified Customer Success Professional) can demonstrate foundational knowledge and commitment to the field.
Is remote work commonly available for Customer Success Manager positions?
Yes, remote work is increasingly prevalent for CSM roles, particularly within the tech sector. Many organizations recognize that customer success can be effectively delivered virtually, leveraging video conferencing, digital collaboration platforms, and advanced CS tools. However, some positions, especially those managing large enterprise accounts or requiring specific industry engagements, may still involve occasional client visits or require periodic in-office presence for strategic alignment and team building.
What are the typical career progression paths for a Customer Success Manager?
Customer Success Managers commonly advance to Senior CSM, then progress into leadership roles such as Team Lead, Manager of Customer Success, or Director of Customer Success, eventually reaching VP or Chief Customer Officer (CCO) positions. Lateral career moves are also frequent, transitioning into roles like Product Management (leveraging customer insights), Sales Engineering, Account Management (with an expansion focus), or Operations (optimizing CS processes). Specialization in specific industries or product lines also offers distinct growth opportunities.
What are the current industry trends impacting Customer Success Manager roles?
Significant industry trends include the increasing adoption of AI and automation to scale proactive customer engagement and segment users more effectively, a growing emphasis on product-led growth (PLG) where CSMs guide users through self-service and in-app adoption, and the strategic focus on building customer advocacy and community. Data-driven decision-making, leveraging platforms like Gainsight or Catalyst for predictive analytics and health scores, is also paramount for demonstrating ROI and proactive churn prevention.

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