Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Lead IAM Engineer

Company: MetLife

Location: Remote

Posted Feb 02, 2025

MetLife is seeking an experienced Lead Engineer to design and implement scalable IAM solutions, lead large-scale IAM migration projects, and provide domain expertise in authentication and access management services. The role involves working with cross-functional teams globally, implementing modern authentication tools, and conducting security audits. The salary range is $101,300 - $145,000, with comprehensive benefits including health, disability, life insurance, retirement pension, and more. MetLife is recognized as one of the world's most admired companies.

Senior Vice President , Global Energy

Company: Equinix, Inc

Location: Sunnyvale, CA / Remote

Posted Feb 03, 2025

Director - A&H Operations

Company: MetLife

Location: Remote

Posted Feb 02, 2025

MetLife is seeking a Director of Accident & Health Operations for its Group Benefits division. The role involves overseeing business processes administered by a vendor and collaborating with key product stakeholders to deliver operational service excellence. The ideal candidate should have 10+ years of experience in operations management, 5 years in Accident & Health product claims, and a strong understanding of regulatory and industry requirements. The position offers a competitive salary range of $126,000 - $160,000 and comprehensive benefits. MetLife is recognized as one of the world's most admired companies and is committed to creating a confident future for its colleagues, customers, and communities.

Sr. Technical Support Specialist II (West Coast Coverage 9a-5p PT)

Company: Poll Everywhere

Location: Remote

Posted Feb 02, 2025

Poll Everywhere is seeking a Senior Technical Support Specialist II to join their Customer Support team. The ideal candidate will have a growth mindset, technical acumen, and the ability to troubleshoot complex issues. The role involves assisting customers from F1000 companies and R1 Universities, collaborating with internal teams, and becoming highly knowledgeable about the product. Key responsibilities include advanced troubleshooting, root cause identification, and communicating findings to customers. The company is a growing B2B SaaS firm on a mission to make presentations more inclusive, supporting millions of users worldwide.

Social Media Marketing & PR

Company: Plan Left

Location: Remote

Posted Feb 02, 2025

The company is a fast-growing local marketing and advertising agency in Nashville, TN. They value self-starters and expect employees to manage themselves. The role involves social media management, public relations, content marketing, and design tasks. The ideal candidate should have 3+ years of social media experience, knowledge of various platforms and tools, and strong communication skills. The company offers opportunities for advancement and a good work-life balance.

Trademark Docketing Specialist

Company: ALT Legal

Location: Remote

Posted Feb 02, 2025

Alt Legal is seeking an experienced Trademark Docketing Specialist to join their innovative service offering, Alt Legal Assist. The role involves providing docketing support for trademark prosecution and enforcement matters, creating and updating docket records, collaborating with the team to streamline workflow processes, and assisting with onboarding new clients. The ideal candidate should have a minimum of 10 years of experience in a trademark docketing specialist role, extensive knowledge of USPTO and WIPO procedures, and strong organizational skills. Alt Legal is a forward-thinking company known for its automated trademark management tools and services, trusted by over 1000 global law firms and Fortune 100 companies. The role offers a unique opportunity to be at the ground level of building a new service integral to Alt Legal's growth and success.

Code Wrangler - Support Tooling

Company: Wordpress VIP

Location: Remote

Posted Feb 02, 2025

Automattic, the company behind WordPress.com and WooCommerce, is seeking a talented Software Engineer to join their global, distributed team. The ideal candidate will have production experience with PHP and JavaScript, knowledge of systems architecture, and a passion for software development. They should be highly collaborative, experienced in code reviews, and have a strong understanding of design patterns and testing. The role involves working on large-scale systems, improving customer support workflows, and contributing to open-source projects. Automattic offers flexible work arrangements, a positive work culture, and opportunities for growth and leadership.

Submitting for a General Application

Company: Chainguard

Location: Remote

Posted Feb 02, 2025

Chainguard, a company specializing in open source software security, is praised for its commitment to secure software by default. The company's customer-centric approach, bias for intentional action, and trust in team members are highlighted. Chainguard offers attractive benefits including equity, unlimited PTO, remote work, and comprehensive health insurance. The company is an equal opportunity employer, valuing diversity and unique perspectives.

Senior Solution Engineer, DACH

Company: Atlassian

Location: Munich, Germany / Remote

Posted Feb 03, 2025

Digital Marketing Lead (SEO/PPC) (Remote - Philippines)

Company: WebFX

Location: Remote

Posted Feb 02, 2025

WebFX, a fast-growing full-funnel revenue marketing agency, is seeking talented individuals to join their mission of providing world-class marketing solutions to midsize businesses worldwide. They offer competitive compensation, comprehensive benefits, and opportunities for career growth and development. The company values its employees, providing long-term stability, support, and a strong commitment to giving back globally. The role involves managing SEO and PPC campaigns, optimizing client websites, and consulting with clients to meet their business goals.

Customer Success Manager (West Coast, USA)

Company: Triple Whale

Location: Remote

Posted Feb 02, 2025

The job posting is for a Customer Success Manager (CSM) role at Triple Whale, a growing global company. The CSM will focus on supporting ecommerce stores and agency clients, building and maintaining relationships with enterprise clients. Key responsibilities include developing tailored success plans, driving revenue and renewal forecasting, and collaborating with cross-functional teams. The ideal candidate should have previous experience in the ecommerce space, excellent communication skills, and the ability to thrive in a fast-paced startup environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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