Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Lead Principal Technical Program Manager

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Atlassian is seeking a Lead Principal Technical Program Manager for Foundations, a senior role covering critical aspects of the company's technical stack. The role involves driving company-wide initiatives, demonstrating innovative thinking, and collaborating in a cross-functional environment. The successful candidate will influence technical decisions, work with world-class engineering teams, and shape the TPM craft. Responsibilities include analyzing business objectives, defining long-term strategies, and streamlining execution of the roadmap. The role requires 15+ years of experience in software teams, translating requirements into technical solutions, and driving complex, cross-divisional projects.

Associate

Company: MetLife

Location: Remote

Posted Jan 23, 2025

Eligibility Installation executives at MetLife are responsible for setting up and maintaining structures, providing timely status updates and query support to customers, and implementing groups into the system. They interact with various internal teams such as AM, Manager, QCA, Trainers, and Associates for performance reporting, issue resolution, feedback, and process training. MetLife, recognized as one of the world's most admired companies, aims to help its colleagues, customers, and communities create a more confident future.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Engineer III - ML Platform (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a skilled engineer to join their Data + ML Platform team. The role involves designing, building, and facilitating a modern Data+ML platform, modularizing complex ML code, and establishing repeatable patterns for model development, deployment, and monitoring. The engineer will collaborate with Data Platform Software Engineers, Data Scientists, and Threat Analysts to create scalable ML pipelines for data preparation, cataloging, feature engineering, model training, and serving. The ideal candidate should have a B.S. or higher in Computer Science, Data Science, Statistics, Applied Mathematics, or a related field, along with 3+ years of experience in developing and deploying machine learning solutions to production. Proficiency in distributed computing, orchestration technologies, and cloud services like Kubernetes, blob storage, and queues is required. Expert level experience with Python, CI/CD frameworks, and containerization frameworks is also necessary. CrowdStrike offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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