Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Manager, Sales Strategy & Field Operations (9828)

Company: Coupa Software

Location: Remote

Posted Jan 22, 2025

Coupa is a leading total spend management platform for businesses, offering AI-driven solutions informed by trillions of dollars of global spend data. The company values innovation, collaboration, and global impact. The role involves defining and tracking global sales programs, supporting territory management, and conducting ad-hoc analysis. The ideal candidate should have 5+ years of experience in related roles, strong analytical skills, and proficiency in Microsoft Office Suite. The estimated pay range varies based on location within the US.

Field Service Engineer Drives/EMS

Company: GE Vernova

Location: Coraopolis, PA / Remote

Posted Jan 22, 2025

Senior Customer Marketing Manager - References

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a NYSE-listed company, is seeking a Senior Customer Marketing Manager to build and scale a customer reference program. The role involves expanding the advocate network, managing the customer database, leading the reference program, empowering sales, driving program adoption, fostering advocate engagement, measuring program impact, and championing company culture. The ideal candidate has 5+ years of experience in customer advocacy, CRM and advocacy platforms proficiency, and strong communication skills.

Sr Client Services Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Senior Enterprise Project Manager for Global Client Management. The role involves leading a portfolio of complex client projects, maintaining client relationships, and ensuring an excellent customer experience. The successful candidate will work remotely, collaborating with cross-functional teams to achieve project goals. Key responsibilities include project planning, delivery, client relationship management, and strategic development. The ideal candidate will have a Bachelor's degree in a relevant scientific subject, 5+ years of experience in client-facing project management within the pharmaceutical and/or life sciences industry, and preferably experience with clinical trials. Thermo Fisher Scientific offers a collaborative and inclusive culture, emphasizing the opportunity to work on projects with significant impact on human health and the environment.

Biotech Business Development Executive

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a strategic Sr. Business Development Executive for their Biotech East Sales team. The ideal candidate should have extensive service industry expertise across Pharma/Biotech/CDMO sectors, with a minimum of 5 years of field sales or business development experience. Key responsibilities include developing and executing business development strategies, driving sales growth, and providing an elite customer experience. The role requires strong communication skills, a customer-centric approach, and the ability to lead and manage complex deal structuring and negotiation processes. The position offers a competitive salary range of $128,000.00-$191,975.00 and a comprehensive Total Rewards package, including health benefits, retirement programs, and paid time off.

Biotech Business Development Executive

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a strategic Sr. Business Development Executive for their Biotech East Sales team. The ideal candidate should have extensive service industry expertise across Pharma/Biotech/CDMO sectors, with a minimum of 5 years of field sales or business development experience. Key responsibilities include developing and executing business development strategies, driving sales growth, and providing an elite customer experience. The role requires strong communication skills, a customer-centric approach, and the ability to lead and manage complex deal structuring and negotiation processes. The position offers a competitive salary range of $128,000.00-$191,975.00 and a comprehensive Total Rewards package, including health benefits, retirement programs, and paid time off.

Analyst I, Falcon Complete (Remote, GBR)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global cybersecurity leader, is seeking experienced senior analysts to join their virtual security operations center. The role involves real-time incident detection, response, and remediation using advanced AI-native platforms. Successful candidates should have expertise in incident handling, computer forensics, systems administration, malware analysis, and programming. CrowdStrike offers a flexible work culture, competitive compensation, and a commitment to diversity and inclusion.

Engineering Manager (Patient Growth)

Company: Headway

Location: Remote

Posted Jan 22, 2025

Headway is a mental healthcare technology company founded in 2019, aiming to create an accessible and affordable mental healthcare system. They've built a platform that connects people with therapists who accept insurance, serving over 1 million patients across 50 states. With over $325m in funding, Headway is currently seeking an engineering leader to grow and manage teams, focusing on high-impact product development and platform integration. This role offers the opportunity to shape patient experiences, directly impacting lives and transforming healthcare.

Director, Partner Strategy & Operations

Company: Coupa Software

Location: Remote

Posted Jan 22, 2025

Coupa Software is seeking a Director of Partner Strategy & Operations to serve as a Revenue Operations Business Partner for their Channel & Partner Organization. The ideal candidate will have deep expertise in Salesforce, experience working with partners in a sales or revenue operations capacity, and a thorough understanding of forecasting, performance management, and data analysis. The role involves strategic revenue operations partnering, performance management, Salesforce & CRM optimization, forecasting & reporting, cross-functional collaboration, and operational excellence. The successful candidate will bring 8+ years of experience in Sales or Revenue Operations, advanced expertise with Salesforce, partner acumen, strong analytical skills, and alignment with Coupa's Core Values.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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