Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Account Executive, Mid-Market Sales

Company: Equinix, Inc

Location: Chicago, IL / Remote

Posted Jan 21, 2025

Equinix, a global digital infrastructure company, is seeking an Account Executive 1 to sell its solutions to small and mid-market new accounts and expand existing ones. The role involves building customer relationships, managing accounts, identifying business needs, facilitating contract renewals, and leveraging internal resources. The position requires 1+ years of experience and a Bachelor's degree. The targeted pay range is $82,000 to $126,000 per year in locations like California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, and Washington state. Equinix is committed to diversity and equal employment opportunities.

Sr. Services Account Executive

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 21, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to make the world work better for everyone. The role of a ServiceNow Services Account Executive involves selling service offerings to help customers adopt products and achieve expected business outcomes. This role requires 12+ years of services sales experience, a track record of achieving sales targets, and strong communication skills. The position offers a competitive compensation package and benefits.

Global Product Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 21, 2025

Thermo Fisher Scientific is seeking a Global Veterinary Product Manager to join their team in Vantaa, Finland. The role involves leading the product lifecycle of a new reagent portfolio, analyzing customer needs, and driving actions to maintain product line competitiveness. The ideal candidate will have a Master's degree in Chemistry, Biology, or related sciences, and at least 5 years of product management experience. They should possess a customer-centric, entrepreneurial attitude, and excellent English skills. The role offers opportunities for strategic planning, shaping the future of the organization, and making a meaningful impact in the veterinary healthcare business.

FinCare Coordinator I

Company: Smartsheet

Location: Santa Ana, Costa Rica / Remote

Posted Jan 21, 2025

Smartsheet is a tech company that empowers teams to manage projects, automate workflows, and build secure solutions using simple no-code tools. The FinCare Coordinator I role involves managing follow-up of Smartsheet FinCare team inbound customer service queries, acting as the first line of interaction for finance queries, and assisting customers and employees with various inquiries. The company offers a cloud-based platform for work execution, resulting in efficient processes and better outcomes. Perks include health and life insurance, equity, monthly stipend, vacation, maternity/paternity leave, volunteer day, professional growth opportunities, and teleworking options. Smartsheet values inclusivity and equal opportunity employment.

Principal Data Solutions Analyst, Claims Data Products

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 21, 2025

Liberty Mutual's Insights & Solutions group offers a dynamic environment for data-driven problem solvers. The position in question, aligned with the Claims Data Products team, involves prototyping complex data solutions, collaborating with IT to scale these solutions, and effectively communicating with stakeholders. The role requires strong coding skills, experience in data management, and a deep understanding of data governance, compliance, and security. Liberty Mutual values diversity and offers comprehensive benefits, fostering an inclusive workplace.

Director Solution Consultant - State and Local

Company: ServiceNow

Location: Denver, CO / Remote

Posted Jan 21, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Director of Solution Consulting for the US State & Local Government and Education (SLG&E) business. The role involves leading a team of pre-sales leaders and solution consultants, defining strategy, and driving business growth. The ideal candidate should have experience in the SLG&E vertical, a proven track record in building and leading pre-sales teams, and a deep understanding of the ServiceNow platform.

GTS S4 HANA Analyst (Remote)

Company: RTX

Location: Remote

Posted Jan 21, 2025

Collins Aerospace is seeking a seasoned GTS systems analyst for a remote role in the U.S. The successful candidate will support the SAP GTS S4 HANA transformation, collaborating on blueprint, build, testing, cutover, and hypercare phases. They will work with business and digital teams, providing technical guidance and leading business transformation. Qualifications include U.S. work authorization, a university degree or advanced degree with relevant experience, strong GTS e4H knowledge, and experience with Seeburger, FTZ, and IPR solutions. The role offers competitive benefits and the opportunity to work in a dynamic, innovative environment.

Senior Account Executive 1 (Hybrid)

Company: Equinix, Inc

Location: El Segundo, CA / Remote

Posted Jan 21, 2025

Equinix, a global digital infrastructure company, offers a Senior Account Executive role. The role involves selling Equinix solutions to new and existing accounts, focusing on larger domestic and global accounts. Responsibilities include building customer relationships, facilitating strategic account planning, leading sales negotiations, and collaborating with global sales teams. The ideal candidate should have 7+ years of experience, a Bachelor's Degree, and be proficient in Equinix product solutions. The targeted pay range for this position in specified U.S. locations is $274,000 to $408,000 per year.

Senior Internal Communications Manager - People

Company: Samsara Inc.

Location: Remote

Posted Jan 21, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Internal Communications professional for a remote role in the US. The role involves building and executing a strategic internal communications strategy, supporting the People team, and driving thoughtful communications for a high-growth organization. The ideal candidate will have 8+ years of Internal Communications experience, HR Comms expertise, and strong storytelling skills. They should be energized by the opportunity to digitize large sectors of the global economy and be comfortable working in a fast-paced environment.

Senior Intellectual Property Litigation Counsel

Company: Samsara Inc.

Location: Remote

Posted Jan 21, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Intellectual Property Litigation Counsel. The role involves leading complex IP litigation matters, collaborating with cross-functional teams, and providing strategic advice on IP risk management. The ideal candidate should have 5+ years of IP litigation experience, strong analytical skills, and a proactive approach to problem-solving. They should be willing to assist colleagues on various projects and have a high degree of self-sufficiency. The position is remote, open to US-based candidates except those in the San Francisco Bay Area and NYC Metro Area. Samsara offers a competitive compensation package and a flexible working model.

Strategic Customer Experience Manager - Workvivo

Company: Zoom

Location: Remote

Posted Jan 21, 2025

The job posting is for a role in customer success at Workvivo, a digital experience platform that enhances workplace culture. The role involves managing onboarding programs for strategic customers, ensuring their ongoing success, and influencing adoption. Responsibilities include facilitating workshops, conducting Executive Business Reviews, and engaging with Product and Engineering teams for continuous improvements. The ideal candidate should have experience with global enterprise-level customers, B2B SaaS customer success, and leading technology solution implementations. The salary range is between $97,600 and $225,700. Workvivo, part of Zoom, offers a structured hybrid approach and a comprehensive benefits program.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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