Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Data Engineer

Company: Hometap

Location: USA

Posted Jan 31, 2025

The job posting is for a Data Engineer position in the finance industry. The role involves designing, implementing, and maintaining data infrastructure, developing robust data pipelines, and optimizing data workflows. The ideal candidate should have 3+ years of experience in data engineering, proficiency in SQL, Snowflake, Python, and cloud technologies. They should also have strong skills in data modeling, database design, and data warehousing. Knowledge of CICD, Git, data integration, and security practices is required. Familiarity with visualization tools and problem-solving skills are also beneficial.

Lead Product Designer

Company: SQUIRE

Location: USA

Posted Jan 31, 2025

SQUIRE is a leading business management system for barbershop owners, offering custom-branded tools, resources, and guidance to help attract and retain customers, manage operations, and increase revenue. Founded in 2015, SQUIRE is trusted by barbers in over 4000 shops across more than a thousand cities worldwide. As a Lead Product Designer, you will work closely with leadership, partner with outside teams, and mentor junior designers to create intuitive user experiences and scalable systems for barber management and booking products.

Engineering Manager - Community Support Platform

Company: Airbnb

Location: USA

Posted Jan 31, 2025

The Community Support Platform (CSP) is a crucial system for Airbnb's customer support operations, utilizing advanced technology to provide efficient and high-quality service. The Ambassador Routing and Channels (ARC) team focuses on optimizing customer issue tracking and routing. The role involves leading a team of software engineers to enhance customer issue flow and scalability, shaping technical-product vision, and building a strong engineering team. A typical day includes cross-functional collaboration, team leadership, and fostering a culture of engineering excellence. The ideal candidate has 9+ years of software development experience, 35+ years of leadership experience, and a degree in CS or equivalent. Strong expertise in system optimization, excellent communication skills, and a track record of building high-performing engineering teams are required. The position is remote-eligible in states where Airbnb has a registered entity.

Data Scientist - Inference/Support Products

Company: Airbnb

Location: USA

Posted Jan 31, 2025

Airbnb is seeking a Data Scientist with expertise in causal inference to join their Customer Support Data Science team. The role involves collaborating with cross-functional teams to build scalable systems, personalize customer service offerings, and design interventions for critical challenges. The ideal candidate will have 4+ years of relevant industry experience, strong fluency in Python, SQL, and statistical programming, and a proven ability to communicate effectively. The role is remote-eligible in the US, with occasional work at an Airbnb office possible. Airbnb is committed to diversity and inclusion.

Programmatic Media Specialist

Company: Cendyn

Location: USA

Posted Jan 31, 2025

The Programmatic Media Specialist position is a crucial role in the eCommerce digital marketing department, requiring a strong passion for digital media and advanced programmatic skills. The specialist is responsible for designing, executing, measuring, and optimizing marketing strategies for programmatic campaigns. They will develop audience-centric targeting strategies, manage campaigns, select inventory sources, and optimize performance to meet or exceed KPIs. The ideal candidate should be resourceful, strategic, and analytical, providing innovative recommendations based on trends, market research, and campaign performance data. Key responsibilities include designing and managing display, native, and video campaigns, stewarding campaigns, understanding DSP auction dynamics, managing client budgets, and identifying new audience segments and trends. Requirements include a BA/BS, 2+ years of programmatic campaign management experience, understanding of RTB, DSPs, ad exchanges, and SSPs, and proficiency in Microsoft Office suite. Competencies include managing complex campaigns, understanding tracking and floodlight tags, following team processes, being detail-oriented, self-motivated, and having strong communication skills.

Sr. Compensation Partner

Company: Lattice

Location: USA

Posted Jan 31, 2025

Lattice is seeking a Compensation Partner with extensive experience in compensation analytics to lead strategic initiatives and design equitable pay structures. The role involves partnering with senior leadership, HRBPs, and people managers to provide data-driven insights on compensation trends and program effectiveness. The ideal candidate will have strong business acumen, advanced analytical skills, and the ability to influence senior stakeholders. The position offers a competitive salary, comprehensive benefits, and the opportunity to contribute to Lattice's products by leveraging compensation expertise.

Clinical Data Transformation Lead

Company: ClinChoice

Location: USA

Posted Jan 31, 2025

ClinChoice, a global full-service CRO, is seeking a Clinical Data Transformation Lead. The role involves enhancing data review and cleaning processes, creating and implementing study-specific data validation procedures, and managing connections to various data sources. The ideal candidate should have a bachelor's degree in computer science, data science, statistics, or a similar field, with substantial experience in clinical data analysis, preferably in the BioPharma sector. They should possess hands-on experience with various clinical datasets, a deep understanding of modern data analytic frameworks, and practical experience with ETL processes, SQL, Python, R, and AWS cloud infrastructure. Excellent communication and project management skills are also required.

Senior Business and Programs Operations Lead

Company: Airbnb

Location: USA

Posted Jan 31, 2025

Airbnb is seeking a Senior Business and Programs Operations Lead to join their Partnerships and Business Development Team. The role involves leading strategic initiatives, managing multiple workstreams, and providing actionable insights to the leadership team. The ideal candidate should have 12+ years of experience in consulting or project management in the hospitality or online travel agency industry, with a strong ability to work cross-functionally and manage complex projects. The position is remote eligible in the US, with occasional work at an Airbnb office. Airbnb is committed to diversity and inclusion, encouraging all qualified individuals to apply.

Commercial Named Account Executive

Company: Yubico

Location: USA

Posted Jan 31, 2025

Yubico, founded in 2007, is a global company specializing in security keys. Their mission is to make secure login easy and accessible for everyone. They have a strong company culture and employees located in over 14 countries, with headquarters in Stockholm, Sweden and Santa Clara, CA. Yubico's products are used by Fortune 500 companies, government agencies, and individuals in over 160 countries. They offer freedom and flexibility to employees, allowing them to work remotely or hybrid. Yubico values diversity, equity, and inclusion, and has Employee Resource Groups such as YubiPride, YubiBIPOC, YubiSustainability, and YubiWomen. They also donate YubiKeys to organizations helping at-risk individuals through their philanthropic initiative, Secure it Forward. The company is currently hiring a Mid Market Account Executive to drive growth and impact their mission of making the internet more secure.

Clinical Data Acquisition and Strategy Manager

Company: ClinChoice

Location: USA

Posted Jan 31, 2025

ClinChoice, a global full-service CRO, is seeking a Clinical Data Acquisition and Strategy Manager. The role involves defining and facilitating the participant data journey, collaborating with technical and clinical teams, and providing technical and procedural guidance on data ingestion. The ideal candidate should have strong knowledge of modern data management platforms, experience with clinical data sets, and excellent analytical skills. The application process includes a phone interview, and ClinChoice is an equal opportunity employer with a focus on quality, professional development, and a supportive culture.

Clinical Data Manager

Company: eClinical Solutions

Location: USA

Posted Jan 31, 2025

eClinical Solutions is a company that specializes in accelerating clinical development initiatives for life sciences organizations worldwide. They offer expert data services and the elluminate Clinical Data Cloud, providing clients with self-service access to all their data from a centralized location and advanced analytics for smarter, faster business decisions. The company is committed to driving innovation in clinical trials through better data management and analytics, using their elluminate technology platform to automate manual processes and proactively manage clinical programs. They are seeking an experienced Clinical Data Manager with a proven track record in data management, strong analytical skills, and proficiency in Microsoft Office Applications, EDC, and Clinical Data Management Systems. eClinical Solutions is a fast-growing company that values diversity and inclusivity, offering opportunities for career growth and impacting the future of healthcare.

Tier 1 Support Analyst

Company: Syndigo

Location: USA

Posted Jan 31, 2025

The Tier 1 support analyst role involves providing excellent customer service, managing daily tasks, maintaining product knowledge, and troubleshooting technical issues. The ideal candidate should have 12 years of customer service experience, strong communication skills, and the ability to work independently and as part of a team. They should also be proficient in Microsoft Office and have a positive attitude.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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