Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Engineering Manager

Company: Qualia

Location: USA

Posted Jan 23, 2025

Qualia, a leading B2B real estate technology company, is hiring an experienced Engineering Manager to lead a core engineering team. The role involves working on complex, high-liability projects, making key architectural decisions, and mentoring team members. The ideal candidate has 35 years of full-stack engineering experience, 2+ years leading engineering teams, and a strong background in enterprise software and fintech. The company offers a competitive salary, equity, and benefits package, and is committed to fostering a diverse and inclusive work environment.

Head of Sales & Solutions

Company: Nearform

Location: USA

Posted Jan 23, 2025

Nearform, a global tech consultancy, is seeking a Head of Sales & Solutions to drive revenue growth and expand their market presence in the Americas. The role involves leading a high-performing sales team, developing strategic sales plans, and building strong relationships with key clients and partners. The ideal candidate should have at least 10 years of experience in a sales & solutions leadership role, preferably in a technology consulting firm. They should possess a deep understanding of the software development lifecycle, strong business acumen, excellent communication skills, and a passion for technology. Benefits include medical, vision, and dental coverage, a 401k, comprehensive paid time off, remote work options, home office support, investment in growth, and a positive company culture.

Senior Enterprise Account Executive

Company: Contentsquare

Location: USA

Posted Jan 22, 2025

Contentsquare, a global leader in experience analytics, is seeking a Sr Enterprise Account Executive to drive revenue and ensure long-term success in North America. The role involves managing the full sales cycle, promoting the company's value proposition, and establishing relationships with senior executives. The ideal candidate should have 7+ years of enterprise SaaS sales experience, an entrepreneurial spirit, and the ability to handle multiple opportunities simultaneously. Contentsquare offers a competitive salary, flexible work policies, and a range of benefits including career development, mentorship, and stock options.

Bodily Injury Claims Adjuster

Company: Reserv

Location: USA

Posted Jan 23, 2025

Reserv, an insurtech founded in May 2022, is seeking highly organized and customer-focused Resolution Specialists. The ideal candidate will be responsible for handling transportation-related claims, collaborating with product and engineering teams, and providing prompt, courteous, and high-quality customer service. The company values diversity and innovation, offering a generous health insurance package, 401k retirement plan, competitive PTO policy, and work-from-anywhere flexibility.

Systems Administrator

Company: SoundStack

Location: USA

Posted Jan 23, 2025

SoundStack is an audio-as-a-service company that has been delivering innovative audio solutions for over 12 years. They serve a global community of over 12,000 publishers, enabling them to upload, deliver, and monetize audio content. The Systems Administrator role in their Technical Operations team is crucial for maintaining infrastructure availability and supporting 24/7 operations. Key responsibilities include deploying and maintaining servers, supporting incident management, and collaborating on process improvements. The ideal candidate should have strong knowledge of Windows and Linux server deployment, experience with automation tools, and a proactive approach to problem-solving.

Senior Logistics Manager of Carrier Management

Company: Ryder System

Location: USA

Posted Jan 22, 2025

Ryder is currently hiring a Senior Logistics Manager for a remote position in Desoto or Dallas, TX, Nashville, TN, Indianapolis, IN, or Georgetown, KY. The role involves managing carrier contracts, negotiating with carriers, and ensuring exceptional service. The ideal candidate should have a strong analytical background, experience in Excel, PowerBI, and Access, and a background in FTLLTL operations. Ryder offers competitive benefits, including medical, dental, vision, 401K, discounted stock options, and paid time off. The position requires a Bachelor's degree in Business, Logistics, Supply Chain, or a related field, and at least 5 years of relevant experience.

Customer Service Team Lead

Company: Clipboard Health

Location: USA

Posted Jan 23, 2025

The role of a Customer Service Team Leader involves coaching and mentoring team members to improve performance, maintaining high standards, and ensuring a positive customer experience. Key responsibilities include monitoring agent performance, providing frequent coaching, handling escalations, and setting SMART goals. The ideal candidate should have at least 2 years of coaching, team leader, and customer service experience, strong communication skills, a problem-solving mindset, and the ability to manage under pressure. The position is fully remote, requiring a minimum 15Mbps wired internet connection, i5 processor, 12GB RAM, a quiet working environment, and steady power and internet connection. The role operates 24/7 with a rotating roster, requiring overlap with EST/PST time zones and flexibility for weekend shifts.

Client Partner (Account Manager) in IT for Pharma

Company: Appsilon

Location: USA

Posted Jan 23, 2025

Appsilon is a global leader in R and Shiny, specializing in software development and data innovation for Fortune 500 clients. They are seeking an Account Manager with a sales hunter mindset, technological expertise, and life sciences familiarity. The role involves achieving revenue targets, creating case studies, generating SQLs for cross-sells, and driving customer development. Appsilon offers a competitive salary, flexible working hours, and opportunities for career growth.

Project & Program Manager I, Research Operations

Company: Pinterest

Location: USA

Posted Jan 22, 2025

The job posting is for a well-organized self-starter to manage research vendor relationships, participant recruitment, and documentation. The ideal candidate should have 1+ years of UX or market research experience, strong communication skills, and be able to work in the office for 12 times a quarter. A bachelor's degree in a relevant field or equivalent experience is required.

Account Executive, Mid-Market

Company: Figma

Location: USA

Posted Jan 23, 2025

Figma is seeking an Account Executive MidMarket to drive sales and maximize revenue. The role involves building and nurturing relationships with key decision-makers, understanding complex business needs, and delivering innovative solutions. The successful candidate will create and manage a pipeline of MidMarket accounts, apply effective discovery and value-selling techniques, align with executives on business challenges, and conduct thorough analysis to create account plans. They will also manage a book of business, cocreate with cross-functional partners, and leverage opportunities to advance executive-level relationships. Figma values continuous learning and development, encouraging applicants who are excited to grow and develop their skills.

Strategic Communications Manager

Company: Grow Therapy

Location: USA

Posted Jan 23, 2025

The company is seeking a Strategic Communications Manager to lead cross-functional communications initiatives, manage events, and handle company messaging and press releases. The role involves collaborating with cross-functional teams to develop communications campaigns, maintain relationships with key media targets, and manage conferences and speaking engagements. The ideal candidate should have a minimum of 5 years of strategic or corporate communications experience, a background in healthcare, and storytelling skills. The salary range for this position is $110,000 - $140,000 USD.

Client Billing Support Specialist

Company: Grow Therapy

Location: USA

Posted Jan 23, 2025

Grow Therapy is seeking a Client Billing Support Specialist for a remote position. The role involves troubleshooting and resolving technical issues, assisting and educating customers, and advocating for clients and therapists. The ideal candidate should have experience with insurance, medical terminology, and health tech. The salary range is $46,750 - $51,945 USD. The company values empathy, problem-solving, and customer experience.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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