Customer Success Manager Jobs in USA

295,429 open positions · Updated daily

Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

AI Solutions Engineer - Post Sales

Company: Weights & Biases

Location: USA

Posted Jan 22, 2025

Weights & Biases, a Series C company with $250M in funding, is hiring an AI Solutions Engineer Post Sales. The role involves working with top ML/GenAI teams globally, focusing on customer success and adoption post-sales. Responsibilities include mastering complex ML pipelines, serving as a trusted advisor, and providing customer feedback to influence product development. Requirements include 35 years of relevant experience, strong programming proficiency in Python, excellent communication skills, and experience with cloud platforms and Linux/Unix.

Account Executive (Mid-Market)

Company: Contentsquare

Location: USA

Posted Jan 22, 2025

Contentsquare, a global leader in experience analytics, is seeking an Account Executive to drive new business sales in the US midmarket. The role involves leading the full sales cycle, establishing relationships with senior executives, and collaborating with various teams. The ideal candidate should have experience in sales, knowledge of the martech landscape, excellent social skills, and the ability to balance multiple opportunities. Contentsquare offers competitive compensation, career development, and a range of benefits including virtual onboarding, work flexibility, and parental leave.

Product Counsel - Card Issuing

Company: Stripe

Location: USA

Posted Jan 22, 2025

Stripe, a financial infrastructure platform for businesses, is seeking a product lawyer for its Connect Product, the largest payments product enabling marketplaces and platforms to provide payment capabilities for their merchants globally. The ideal candidate should have 5+ years of experience as a qualified lawyer in a top law firm, in-house legal team, or government agency with expertise in cards, small business lending, and capital markets. The role involves counseling Stripe Issuing product teams on a range of issues including payments regulatory card network rules, GTM, monetization, consumer protection, marketing, and data privacy. The candidate will work closely with various Stripe teams and the global legal team, helping scope and build scalable processes for legal review and launch of new products, and advising on new and emerging legal and regulatory developments impacting card products.

Analytics Engineer

Company: Rocket Money

Location: USA

Posted Jan 22, 2025

Rocket Money is seeking an experienced Analytics Engineer to join their team. The role involves working in interdisciplinary teams to deliver product features, enable product analytics, and experimentation through accurate and timely data modeling of customer data. The ideal candidate should have 4+ years of experience in the analytics stack, proficiency in SQL, and experience with SQL templating engines like DBT. They should be detail-oriented, organized, and comfortable working in a fast-paced environment. The role also involves partnering with analytics teams, business stakeholders, and engineers to deliver analytics solutions to business problems. Rocket Money offers competitive pay, health benefits, and unlimited PTO.

Reseller Channel Manager

Company: JumpCloud

Location: USA

Posted Jan 22, 2025

JumpCloud is seeking a seasoned professional with 56 years of experience in managing North American Channel Partners. The role involves building and maintaining relationships with current and prospective partners, generating pipeline and strategies for new customer acquisition, and designing and executing GTM plans with partners. The ideal candidate should have a proven track record in building revenue-generating partnerships, knowledge in security or other infrastructure SaaS products, and success in achieving revenue and growth targets. JumpCloud offers a comprehensive benefits package and a flexible paid time off policy. The company is committed to being Remote First, with its headquarters in the Denver-Boulder CO area.

Director of Partner Sales

Company: PosiGen

Location: USA

Posted Jan 22, 2025

PosiGen is seeking a Director of Partner Sales to lead the expansion and management of their solar contractor partner network. This strategic hybrid role requires proven B2B sales expertise and the ability to build and maintain strong long-term partnerships. The position can be remote but candidates located in the Northeast region are preferred. Essential job functions include leading a high-performing team, building and maintaining relationships with partners, developing strategic sales plans, and forecasting sales volumes. The ideal candidate will have exceptional communication skills, meticulous attention to detail, and proficiency in Excel. A Bachelor's degree in Sales, Marketing, Business, or a related field is preferred, along with a minimum of 2 years of experience in a sales-related role and 2+ years in the residential solar industry. The role involves regular speaking, listening, standing, walking, and occasionally lifting up to 40 pounds.

Director - Software Engineering

Company: Twilio

Location: USA

Posted Jan 22, 2025

Twilio is seeking a Director of Software Engineer for its Billing team. The role involves leading a team of engineers, collaborating with peers to develop technical strategies, and influencing the direction of the team. The ideal candidate should have extensive experience in large-scale distributed systems, understanding of architectural patterns, and a strong customer focus. Prior experience in the Billing domain is highly desirable. The role is remote but not eligible for hiring in certain areas. Twilio offers competitive pay, generous time-off, and various benefits.

Director of Accounting

Company: Weights & Biases

Location: USA

Posted Jan 22, 2025

Weights & Biases, a Series C company with $250M in funding, is seeking a Director of Accounting. The role involves leading financial leadership, accounting operations, treasury, controls, revenue recognition, contract management, financial reporting, and compliance. The Director will oversee various aspects of operational accounting, develop robust internal controls, and ensure compliance with regulatory requirements. They will also foster a culture of continuous improvement, build high-performing teams, and mentor staff members. The ideal candidate should have a minimum of 10+ years of experience in public accounting or multinational corporations, CPA and Big Four experience a plus, and strong analytical, communication, leadership, and management skills.

Senior Product Manager - Ads Marketplace

Company: Reddit

Location: USA

Posted Jan 22, 2025

Reddit is seeking a Senior Product Manager for its Ads Marketplace team. The role involves leading the development and optimization of Reddit's ad marketplace, focusing on areas like real-time auctions, supply optimization, and pricing. The ideal candidate should have extensive experience in product management, online advertising, and machine learning. They will collaborate with cross-functional teams to design, experiment, and launch new features, and make data-driven decisions to improve the experience for both advertisers and users. The role offers significant ownership, innovation opportunities, and a chance to shape Reddit's growth and monetization strategy.

Software Engineer II | Quality Assurance

Company: ExtraHop

Location: USA

Posted Jan 22, 2025

The job posting is for a software automation engineer role, focusing on protecting the ExtraHop product line through automated regression testing. The role involves implementing and maintaining UI, REST API, and RPC test automation, developing new test suites, and contributing to the automation test framework. The ideal candidate should have 2+ years of scripting or OOP programming experience, preferably in Python, and test framework development experience. Linux OS experience, issue tracking system knowledge, and CI pipeline experience are also required. Preferred qualifications include experience with UI automation, Big Data Cloud or SaaS, virtualization platforms, web application testing, REST API validation, networking, and open-source software. The base salary for this position is between $99,000 and $120,000, plus bonus and benefits.

Demand Generation Marketer

Company: Octopus Deploy

Location: USA

Posted Jan 22, 2025

Octopus Deploy, a remote-first company founded in Australia in 2012, is seeking a Demand Generation Marketer. The role involves creating campaign plans, building target audience criteria, and working closely with advertising agencies. The ideal candidate should have experience in the DevOps industry, 23 years of demand generation experience, and proficiency in LinkedIn ads, Google Ads, and analytics tools. The company offers a transparent compensation system, competitive benefits, and a supportive, collaborative environment.

Regional Vice President - Commercial

Company: Grafana Labs

Location: USA

Posted Jan 22, 2025

Grafana Labs is seeking a Regional Vice President Commercial to lead a team of Regional Directors, driving revenue growth and talent acquisition. The RVP will be responsible for the region's success, reputation, and culture, and will partner with other GTM leaders to ensure alignment with North America and company goals. Key responsibilities include managing a team of 5 Regional Directors across the US, fostering a collaborative environment, traveling for deal creation and closure, and hiring, retaining, and developing team members. The ideal candidate will have 3+ years of SaaS Sales leadership, a track record of exceeding quotas, and experience leading product-led sales teams in a fast-paced, technical environment. The OTE compensation range for this role is $420,000 - $450,000, with benefits including equity and a bonus.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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