Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Chief Information Security Officer

Company: COMPLY

Location: USA

Posted Jan 20, 2025

COMPLY is a high-growth organization that prides itself on being a champion for compliance professionals. With over 350 professionals worldwide, they offer comprehensive benefits and remote work flexibility. The Chief Information Security Officer (CISO) plays a key role in developing and executing the organization's information security strategy, managing security initiatives, and building a culture of security awareness and compliance. The CISO will be responsible for designing and implementing security programs, ensuring compliance with relevant laws and industry standards, and managing the information security budget. Qualifications include a degree in Computer Science or related field, 10+ years of experience in information security, and relevant industry certifications. The compensation range for this role is $185,000 - $200,000 per year.

Sales Development Representative

Company: Eventbrite, Inc.

Location: USA

Posted Jan 20, 2025

Eventbrite is offering an exciting opportunity for a Sales Development Rep to join their best-in-class sales organization. The role involves working with event organizers across various verticals, understanding their diverse business needs, and using a consultative sales approach to generate demand and create a pipeline of business. The successful candidate will become an expert in the event industry and the Eventbrite solution, using their skills in outbound phone calls, cold calling, and objection handling to build value and set appointments. They will work closely with Account Executives to build a lead development strategy and maintain a deep understanding of the entire sales process.

Global SVP, Strategy & Solution Consulting

Company: Creatio

Location: USA

Posted Jan 20, 2025

Creatio, a fast-growing enterprise SaaS company, is seeking an SVP Strategy & Solutions Consulting. The role involves driving business growth, leading a global team of 50 consultants, and collaborating with sales teams. Key responsibilities include strategy consulting, value consulting, solution engineering, and industry consulting. The ideal candidate should have a bachelor's degree, 10+ years of experience in strategy consulting, and enterprise SaaS experience. Strong leadership, communication, and sales skills are required.

Senior Account Executive

Company: Dropbox

Location: USA

Posted Jan 20, 2025

The role of a Senior Account Executive involves taking ownership of a territory to bring in high-value net new logo opportunities. This requires building relationships with executive-level contacts, co-selling with channel partners, and being adaptable to changing environments. The successful candidate should have experience in B2B software sales, a hunter's mindset, and strong negotiation and closing skills. They should also be able to collaborate effectively with internal teams and channel partners, and have extensive experience utilizing a CRM. The role involves developing a territory-specific account acquisition strategy, identifying and qualifying leads, and constantly generating pipeline through various techniques.

Head of B2B Marketing

Company: TeamSnap

Location: USA

Posted Jan 20, 2025

TeamSnap, a sports and communication platform, is seeking a Head of Marketing for its B2B business lines. The role involves leading end-to-end marketing strategy, demand generation, content marketing, customer marketing, and marketing innovation. The ideal candidate should have 12+ years of B2B SaaS marketing leadership experience, be data-driven, an inspiring people leader, and have exceptional executive communication skills. TeamSnap offers a remote-first environment with unlimited PTO, premium health coverage, a learning and development stipend, and more. The company is committed to equitable compensation, starting at $220,000, and is dedicated to fostering a culture of trust, accountability, inclusivity, and growth.

Engineering Manager - Search Infrastructure

Company: OpenAI

Location: USA

Posted Jan 20, 2025

OpenAI's Search Infrastructure team is seeking an experienced engineering manager to lead their team in scaling and optimizing their search platform. The ideal candidate will have a strong background in managing large-scale infrastructure or systems engineering teams, deep expertise in scaling search systems, and a passion for diversity, equity, and inclusion. The role involves leading a team of backend and infrastructure engineers, collaborating with various teams to push the boundaries of search reliability, performance, and scale, and establishing an inclusive culture that fosters innovation.

Account Executive

Company: Dropbox

Location: USA

Posted Jan 20, 2025

The Account Executive role involves taking ownership of a territory to bring in high-value net new logo opportunities. The successful candidate should have experience in B2B software sales, building relationships with mid-level and executive contacts, and a hunter's mindset for pipeline generation. Responsibilities include developing a targeted account acquisition strategy, building relationships with key decision-makers, collaborating with internal teams, and generating pipeline through various techniques. Requirements include 4+ years of sales experience, a track record of closing strategic deals, and strong negotiation and closing skills. Preferred qualifications include a BA/BS degree, general knowledge of generative AI, and experience with accounts ranging from 200 to 1000+ seats.

Program Specialist - Partner Experience

Company: The Predictive Index

Location: USA

Posted Jan 20, 2025

The text describes a job posting for a Program Specialist position in the PI Network. The role involves supporting partner-focused initiatives, coordinating webinars and surveys, maintaining the Partner Guidebook, and contributing to research sessions. The ideal candidate should have experience with PI, program support, and working in a fast-paced environment. The position is non-exempt, hourly, with a salary range of $60,000-$65,000 annually. The company is open to remote work and offers benefits including a 401k and unlimited PTO.

Senior Proposals Analyst

Company: Newsela

Location: USA

Posted Jan 20, 2025

Newsela is seeking a Senior Proposals Analyst to manage the full proposal lifecycle, including sourcing strategy development, proposal management, and post-submission. The ideal candidate will have excellent written communication skills, experience with Adobe G Suite and content management tools like Loopio, and a background in education or a related field. The role involves working cross-functionally with Sales, Marketing, Product Management, and Legal teams, and maintaining a centralized repository of reusable content templates. The position offers a competitive base compensation, health and wellness benefits, work-from-home flexibility, and opportunities for professional development and making a difference in education.

Account Manager

Company: Eventbrite, Inc.

Location: USA

Posted Jan 20, 2025

Eventbrite is seeking an Account Manager with 3+ years of experience in Sales or Customer Success. The role involves managing accounts to achieve sales targets, generating new business opportunities, and fostering long-term relationships. Key responsibilities include building and maintaining customer relationships, articulating Eventbrite's value, managing renewals and upsells, identifying growth opportunities, and delivering feedback for process improvements. Bonus points for previous experience in the event or ticketing industry, strong sales and negotiation skills, and experience with Groove Gong.

Director of Product Strategy and Operations

Company: ActiveCampaign

Location: USA

Posted Jan 20, 2025

The Director of Product Strategy and Operations is a crucial role that involves driving strategic planning, operational excellence, and cross-functional collaboration for Product and Engineering teams. This position acts as a trusted advisor to the CPO and CTO, ensuring alignment across teams, streamlining operations, and advancing strategic priorities. The role includes collaborating with the CPO, leading strategic planning processes, developing frameworks for decision-making, building operational processes, managing KPIs, partnering with leaders, providing data-driven insights, and championing organizational values. The ideal candidate should have 57+ years of experience in strategy, operations, or project management roles, preferably within product or engineering organizations. They should possess strong analytical skills, excellent organizational skills, the ability to influence diverse teams, and outstanding communication skills. ActiveCampaign, the company offering this role, is a global multicultural company committed to equitable compensation practices and an inclusive culture. The company offers comprehensive health and wellness benefits, open paid time off, generous 401k matching, professional development resources, and more.

Director - Financial Revenue Operations

Company: Bluesight

Location: USA

Posted Jan 20, 2025

Bluesight is a high-growth healthcare IT company seeking a Director of Financial Revenue Operations. The ideal candidate will have 10+ years of relevant experience in a SaaS organization, be a strategic thinker, and have strong communication skills. The role involves supporting revenue operations, managing forecasts and reporting, implementing financial systems, and collaborating with cross-functional teams. The position offers a competitive salary and benefits package.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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