Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Technical Support Representative - French Speaking

Company: BigCommerce

Location: USA

Posted Dec 18, 2024

BigCommerce is disrupting the eCommerce industry as the SaaS leader for fast-growing midmarket businesses. They enable customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce has already expanded into Europe and is honing those efforts. They are seeking a Technical Support Representative that is French-speaking for their 24x7 Customer Success Services CSS Team.

Online Math Tutor

Company: Learner Education

Location: USA

Posted Dec 17, 2024

Learner is actively hiring enthusiastic Math tutors for remote, flexible hours. Requirements include a Bachelor's degree, professional tutoring experience, and a quiet environment. Benefits include professional development and high-quality customer opportunities.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The company is seeking a Product Operations Specialist to work closely with product and customer-facing teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team by developing and maintaining key processes and documentation.

Technical Program Manager

Company: Findem

Location: USA

Posted Dec 17, 2024

Findem is a company using AI and data technologies to help HR teams find talent and understand their employees. They have received accolades and are looking for an amazing product leader to help them scale and mature. The role involves designing a new planning process, being a change advocate, and ensuring delivery on strategic initiatives.

Customer Success Manager

Company: Workiva

Location: USA

Posted Dec 18, 2024

The text describes the role of a Customer Success Manager (CSM) at Workiva. The CSM's primary mission is to maximize customers' return on investment (ROI) in the Workiva Platform. They will work closely with various teams to drive adoption, ensure continuous ROI, and consult on best practices. The CSM will also identify risks, manage customer communication issues, and track metrics. The job requires a minimum of an undergraduate degree and 2 years of related experience. The salary range is $57,000 - $91,000 with additional benefits.

Software Engineer - Growth

Company: Monarch Money

Location: USA

Posted Dec 18, 2024

Monarch is a well-funded, fully remote company that aims to help users manage their financial life. They have quickly become one of the premier ways to do so, with customers loving the product and experiencing rapid organic growth. The company's founding team consists of product-driven serial entrepreneurs with multiple exits, and their CEO was one of the original creators of Mint. They are passionate about building a company and product that both customers and employees love, and are well-funded by top venture firms and angel investors. They are looking for a Senior Staff or Principal Software Engineer focused on Growth to help build product experiences that help Monarch reach more users and help those users through the path to financial success using Monarch.

Benefits Analyst

Company: Olo

Location: USA

Posted Dec 18, 2024

Olo is a leading SaaS platform in the restaurant industry, offering digital ordering, payment, and guest engagement solutions. They are looking for a Benefits Analyst to support their rapid team growth and maintain rewards structures as a newly public company. The role involves daily benefits support, process improvements, audits, and the annual open enrollment process. Olo is a remote-friendly company with great benefits and a competitive salary range.

CX Project Manager

Company: Olo

Location: USA

Posted Dec 18, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They offer digital ordering, payment, and guest engagement solutions to help brands do more with less and make every guest feel like a regular. They are looking for an experienced project manager to join their team and lead the execution of a portfolio of projects. The role offers remote work, flexible hours, and a competitive salary range of $54,668 - $74,458 annually.

Account Executive

Company: Telnyx

Location: USA

Posted Dec 18, 2024

The role involves selling programmable communications, wireless, and AI products to technical and business audiences. The candidate will manage their own funnel, articulate the value proposition, and work closely with the Solutions Engineering team. They must have proven success in SaaS, Cloud Storage, Data, or Security Communications Platforms, and experience selling into Enterprises and SMBs. The ideal candidate should have a BABS degree or higher, be familiar with sales automation tools, and have experience managing complex sales cycles.

Customer Operations Partner

Company: Roadie

Location: USA

Posted Dec 18, 2024

Roadie is a logistics management and crowdsourced delivery platform founded in 2014. They offer businesses fast, flexible, and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of US households by providing access to over 200,000 independent drivers nationwide. The Customer Operations Partner position is focused on building and nurturing relationships with key customers, serving as the main point of contact for high-value senders, and overseeing day-to-day activities for strategic accounts.

Designer/Researcher

Company: Nava

Location: USA

Posted Dec 18, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have been trusted by federal, state, and local government agencies to build transformative digital services. Nava focuses on populations that are the least protected and aims to restore trust between people and public institutions. As a client services company, they work with government agencies to improve how people apply for benefits, navigate healthcare, and more. They bill for their time and sell their expertise and problem-solving methodology to government clients. Nava is looking for a Designer/Researcher to collaborate on design and research efforts for programs that affect millions of Americans. The role requires a human-centered design mindset, user research, and collaboration with cross-functional teams. The company offers competitive benefits, time off, and opportunities for growth.

Digital Marketing Specialist

Company: Truleo

Location: USA

Posted Dec 18, 2024

TRULEO is an AI-powered Police Officer Assistant designed to enhance officer morale, recruitment, and retention. It streamlines tasks, promotes accountability, and helps law enforcement build stronger connections with communities. TRULEO is a well-funded, early-stage startup with world-class technology and culture, seeking a Digital Marketing Specialist to manage and optimize paid social media advertising campaigns and SEO strategies.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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