Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Grant Accounting Manager

Company: Khan Academy

Location: USA

Posted Dec 15, 2024

Khan Academy is a nonprofit organization with a mission to provide a free world-class education to anyone anywhere. They offer a proven learning platform with free high-quality supplemental learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. They have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, with a focus on learners in historically underresourced communities. The organization values diversity, equity, inclusion, and belonging, and strives to be world-class in investing in their people. They are looking for a Grant Accounting Manager to manage grant allocations and compliance within a $100 million budget. The role requires a growth mindset, dynamic and evolving environments, and experience in grant accounting, revenue recognition, and fund accounting principles. The organization offers competitive salaries, ample paid time off, a remote-first culture, generous parental leave, and opportunities to work on high-impact products that are defining the future of education.

Senior Marketing Operations Program Manager

Company: Apollo

Location: USA

Posted Dec 15, 2024

The text discusses a job opportunity for a Senior Program Manager Marketing Operations at Apollo, a company that supports large GraphQL platforms. The role involves analyzing data from marketing campaigns, driving marketing efficiency, and advancing the Lead Scoring model. The candidate should have 8+ years of experience in marketing operations, be able to work autonomously, and have experience with Salesforce, Marketo, and analytical tools.

Sr Revenue Operations Lead - Strategic Initiatives

Company: Upwork

Location: USA

Posted Dec 15, 2024

Upwork is a global marketplace for work, serving businesses and freelancers. They have done over $33 billion in work through their platform, enabling professionals to find work they're passionate about and innovate their careers. They are seeking a Senior Revenue Operations Lead to support the Land Sales Team and Territory Strategy. The role involves designing scalable systems and strategies, leading sales planning processes, and ensuring data accuracy. The company values diversity, inclusion, and a vibrant culture.

Engagement Manager

Company: Rackspace

Location: USA

Posted Dec 15, 2024

The Rackspace Engagement Manager is responsible for managing multiple related projects, ensuring coherence in the program, and developing project plans. They must adhere to company policies, manage customers, and provide guidance on utilizing services. The role requires a Bachelor's Degree in a related field, at least 2 years of experience, and certifications like PMP, Scrum Master, or AWS Cloud Practitioner. The anticipated starting pay range varies by location.

Data Science Manager - Expansion

Company: Mercury

Location: USA

Posted Dec 15, 2024

The text describes a role for a Senior Data Science Manager at Mercury, a financial technology company. The role involves leading the development of data infrastructure, AI systems, and analytics capabilities for new financial products. The candidate should have experience in managing analytics teams, deep expertise in SQL, Python, and data modeling, and hands-on experience with generative AI and agentic frameworks. The total rewards package includes base salary, equity, stock options, and benefits.

Staff Frontend Engineer - Grafana DataViz

Company: Grafana Labs

Location: USA

Posted Dec 15, 2024

This is a remote opportunity for a Staff Software Engineer in the DataViz squad of Grafana Frontend. The role involves leading a team, working on panel visualizations, and contributing to the development of Grafana's portfolio with a focus on performance, maintainability, and extensibility. The ideal candidate is comfortable working remotely, has solid professional experience as a Frontend Engineer, and is interested in data visualization and transformation. The role requires clear communication, collaboration, and the ability to transform ideas into working code. Grafana is a highly technological solution with a strong community of users and contributors.

Plant-Based Campaigns

Company: Mercy For Animals

Location: USA

Posted Dec 15, 2024

Mercy For Animals is seeking an independent contractor to plan and execute sustained pressure campaigns promoting plant-based menu policies in the United States. The ideal candidate should have at least one year of professional experience in awareness-raising campaigns, issue advocacy, corporate relations, project management, or a related area. The position requires excellent organizational, time management, and project management skills, as well as superior written and spoken communication skills and a strong understanding of the US food industry and plant-based diet shift advocacy.

Sr. Software Engineer (Ruby)

Company: Nava

Location: USA

Posted Dec 15, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have a mission to restore trust between people and public institutions, focusing on populations that are the least protected. As a client services company, they work with government agencies to improve how people apply for benefits, navigate healthcare, and more. They bill for their time and sell their expertise and problem-solving methodology to government clients. The full-stack engineer role involves designing, implementing, and delivering services that millions of Americans depend on, with a focus on building inclusive, well-designed, fast, scalable, and secure systems. The team works with fellow Nava engineers, government partners, and other contractors to architect, implement, and deploy new systems and improvements. They also create tools and processes to automate development, testing, and production workflows, and participate in on-call rotations to support production systems and investigate issues.

Tax Manager

Company: Wealthfront

Location: USA

Posted Dec 15, 2024

Wealthfront is seeking a Tax Manager to join the Finance and Accounting team and play a foundational role in developing and managing the tax function. The position offers the opportunity to design and implement key tax processes while eventually building and leading a tax team to scale with the company's growth. The Tax Manager will collaborate with leading accounting, tax, and advisory firms, and participate in all stages of tax planning initiatives. The role requires a minimum of six years of corporate income tax experience and a bachelor's degree in Accounting or Finance. The estimated annual salary range is $148,000 - $171,000 USD plus bonus and equity.

Business Analyst

Company: Oddball

Location: USA

Posted Dec 15, 2024

Oddball is seeking a Business Analyst to work on a pivotal Federal program that positively impacts millions of Americans daily. The ideal candidate should have experience in customer support, technical support, training materials development, and collaboration tools. They should also have a consultant mindset, experience in Agile development, and be able to work remotely. Oddball is an equal opportunity employer and offers competitive compensation.

Manager - Payroll

Company: GitLab

Location: USA

Posted Dec 15, 2024

The Manager Payroll role at GitLab involves leading and developing a team, ensuring timely and accurate payroll processing, and staying updated on local payroll tax laws. The role requires 7+ years of payroll experience, SOX compliance, and experience with ADP Workforce Now. The payroll department supports external vendors and internal customers, and GitLab offers benefits, a flexible work environment, and growth opportunities.

Operations Coordinator

Company: Impossible Foods

Location: USA

Posted Dec 15, 2024

Impossible Foods is seeking a professional to manage order processing and logistics coordination. The role involves collaborating with internal and external partners to optimize order processes and meet a high fill order rate. The position is great for an early-career professional to learn operational ropes in a dynamic supply chain.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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