Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Staff Data Scientist - Guest Journey

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The text describes a role as a Staff Data Scientist at Airbnb, focusing on optimizing the Guest Experience and accelerating marketplace growth. The role involves building data products, inference frameworks, and intelligence, collaborating with cross-functional teams, and utilizing causal inference techniques. The ideal candidate should have 9+ years of industry experience, a Masters degree or PhD in a quantitative field, and strong fluency in Python or R, SQL, and machine learning techniques.

Senior Threat Analyst

Company: Coalition, Inc.

Location: USA

Posted Dec 10, 2024

The role of a Senior Threat Analyst remote at Coalition Inc. is to contribute to the expansion of their MDR security program. The role involves full-spectrum security analysis, detection, and response within platforms like SentinelOne, CrowdStrike Falcon, and Microsoft Defender. The MDR team leads companywide efforts to improve security posture and build capabilities for innovative detection and response solutions. The role requires client-facing experience, technical knowledge of network traffic and protocol analysis, and excellent time management, writing, and communication skills. The compensation reflects the cost of labor across several US geographic markets, with a range of $98,000 to $152,000 per year.

Client Success Manager

Company: Array

Location: USA

Posted Dec 10, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. They offer a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean modern API. As a remote-first company, they focus on providing opportunities for high-performing individuals to have deep impact in the fast-growing fintech space. Client Success Managers create an unparalleled client experience by providing strategic partnership and tailored solutions. They work collaboratively with product marketing and leadership teams to deliver innovative offerings that align with client needs.

Sr. Program Manager - Compounding (Project-Based)

Company: hims & hers

Location: USA

Posted Dec 10, 2024

This role is for project-based work, involving supporting all Hims and Hers RX compounded drug product launches across the organization. The Sr Program Manager Compounding role sits on the Compounding Program Management team and is responsible for developing detailed comprehensive schedules, scheduling and leading cross-functional meetings, managing each stage of the approval process, ensuring proper alignment, and acting as the internal source of truth. The role requires 7+ years of project management experience in end-to-end new product development and GTM program management, excellent communication skills, and the ability to manage multiple projects and tasks simultaneously.

Staff Software Engineer - Fraud Prevention & Safety

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The text describes the role of a Staff Software Engineer at Airbnb, focusing on their responsibility in building highly available and real-time risk detection services to ensure the safety and trust of the community. The engineer will work closely with senior leaders and cross-functional teams to tackle fraud attacks and improve the reliability, scalability, efficiency, and efficacy of Airbnb's defenses.

Recruiting Operations Solutions Manager

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The text describes a highly technical and data-driven leadership role within Airbnb's Recruiting Operations team. The Recruiting Operations Solutions Manager will own analytics and dashboard functions, oversee technology-related business processes and data, and partner with Recruiting leadership and other functions in the larger EX organization. The role requires managing multiple work streams, a deep understanding of data warehouse infrastructure, and a sophisticated customer and product management sensibility.

Senior Frontend Engineer

Company: Apollo.io

Location: USA

Posted Dec 10, 2024

This job posting is for a Senior Frontend Engineer role at Apollo. The position involves working on a cross-functional team to implement and drive best practices in technology architecture and process. The role requires working closely with product design and engineering teams, producing clean and well-structured code, and maintaining code quality. The company values continuous delivery, high-quality performant and scalable solutions, and active listening. The ideal candidate should have at least 8 years of experience in frontend development and a strong understanding of JavaScript, React, Redux, HTML, CSS, and TypeScript.

Head of Sales

Company: Salesmsg

Location: USA

Posted Dec 10, 2024

Salesmsg is a fast-growing startup looking for an experienced and empathetic customer champion to be their next Head of Sales. The role involves building and maintaining strong relationships with senior executives at Enterprise and Medium-size businesses, leading new client presentations, crafting client solutions, building a robust sales pipeline, developing a scalable sales process, and helping clients become successful. The company offers remote work, medical, dental, and vision insurance, team trips, unlimited PTO, wellness perks, books and courses, focused time blocks, a $250 charity donation, semi-monthly paychecks, swag, telemedicine, online mental health therapy, and incredible growth and promotion opportunities.

Business Development Executive

Company: StackAdapt

Location: USA

Posted Dec 10, 2024

StackAdapt is a remote-first company seeking a Hub of Innovation, Imagination, and Creativity for an Agency Business Development role. The ideal candidate will have a proven track record of closing new agency business, strong commercial abilities, and a history of autonomously closing high-value business. The role involves prospecting, pitching, and closing while collaborating with other functions of the business. The company offers a comprehensive mental health care platform, full benefits from day one, work-from-home reimbursements, and an awesome parental leave policy.

Business Development Executive

Company: StackAdapt

Location: USA

Posted Dec 10, 2024

StackAdapt is a remote-first company seeking a Hub of Innovation, Imagination, and Creativity for an Agency Business Development role. The ideal candidate will have a proven track record of closing new agency business, strong commercial abilities, and a history of autonomously closing high-value business. The role involves prospecting, pitching, and closing while collaborating with other functions of the business. The company offers a comprehensive mental health care platform, full benefits from day one, work-from-home reimbursements, and an awesome parental leave policy.

Technical Lead II - Backend, CRM Configuration

Company: HubSpot

Location: USA

Posted Dec 10, 2024

The CRM Configuration Backend team is a new team responsible for building smart contextual and informed activation experiences to help companies configure and map their businesses into HubSpot, accelerating their growth and success. The team will pair with a frontend team to work iteratively to figure out the best way to enable customers to get value out of the product even faster. The team will spend most of their time building systems using Java 21 while helping to grow other engineers and collaborate with a Product Manager and a Product Designer.

Social Media Operations Lead

Company: ClassDojo

Location: USA

Posted Dec 10, 2024

ClassDojo is a powerful network for communication, with its flagship app being the most used in the US, reaching over 50 million children in 180 countries. They aim to give every child on Earth an education they love by hiring the most talented entrepreneurial and innovative teammates from around the world. They are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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