Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Machine Learning Engineer - Recommendation System, Quora

Company: Quora

Location: USA

Posted Dec 08, 2024

Quora is a remote-first company with a mission to grow and share the world's knowledge. They offer a global knowledge sharing platform, Quora, with over 400M monthly unique visitors. They also have a platform, Poe, providing AI language models for various purposes. The Recommender System team at Quora works on challenging problems, optimizing content distribution, and improving machine learning systems. The team is remote-first, flexible, and autonomous, with a high degree of impact on the company's product and growth. The team is looking for a machine learning engineer to improve existing systems, build new products, and collaborate with cross-functional partners.

Content Creator

Company: Ollie Pets

Location: USA

Posted Dec 08, 2024

Ollie is looking for a Content Creator to create engaging short-form video content for social media platforms, aligning with their brand voice and objectives. The ideal candidate should stay ahead of social media trends, collaborate with the marketing team, and continuously improve content performance.

Support Engineer – Tier 1 (Salesforce Certified)

Company: Litify

Location: USA

Posted Dec 07, 2024

Litify is a leading legal technology company that empowers law firms and legal departments to achieve consistent success by standardizing, measuring, and improving their legal operations. They are seeking a Support Engineer Tier 1 to join their expanding Customer Success team, where they will work directly with customers to resolve complex Salesforce-Litify issues, reproduce issues in Salesforce sandboxes and demo orgs, and collaborate with Customer Success Managers to find solutions. The role requires 13 years of technical customer-facing experience, preferably in the SaaS space, and experience working with Salesforce and Salesforce certifications. The estimated pay range for this role is $75,000.

Senior Revenue Insights Analyst

Company: Procore Technologies

Location: USA

Posted Dec 07, 2024

Procore is seeking a Senior Revenue Insights Analyst to join their Revenue Insights and Analytics team. The role involves driving business growth by providing scalable data solutions, partnering with various teams to understand business problems, and translating complex data into actionable insights. The position offers remote work opportunities and has a competitive salary range.

Manager - Implementation Project Manager

Company: Restaurant365

Location: USA

Posted Dec 08, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They focus on empowering team members, constantly evolving, and aiming for the best in class. The Manager of Implementation Project Managers will lead teams, coach them, and ensure project success. The role requires 3+ years of team leadership experience, implementation management, and knowledge of R365 implementation methodologies. Preferred qualifications include PMP certification, Microsoft certifications, and experience in restaurant industry software implementations.

Director, Product Management - Margin

Company: Kraken

Location: USA

Posted Dec 08, 2024

Kraken is a mission-focused company with crypto values, aiming to accelerate global adoption of crypto for financial freedom and inclusion. They are seeking a Product Director to lead the development and evolution of their global margin trading product suite.

Senior Financial Partnerships Manager - Cards

Company: Mercury

Location: USA

Posted Dec 08, 2024

Mercury is building a financial tools stack for startups, focusing on dashboards, partnerships, and customer satisfaction. The Financial Partnerships team maintains external relationships and streamlines workflows. The Senior Partnerships Manager will manage strategic financial partners, grow current partnerships, and ensure all integrations and escalations are managed appropriately.

Care Operations Manager

Company: Pair Team

Location: USA

Posted Dec 07, 2024

Pair Team is a mission-driven organization providing high-quality care to underserved communities through a community-led model. They are looking for a Care Operations Manager to lead a team of referral coordinators and ops support associates, ensuring high-quality patient care and meeting SLAs. The role offers a competitive salary, comprehensive health benefits, and a flexible work environment.

Senior Segment Marketing Lead - Enterprise

Company: 1Password

Location: USA

Posted Dec 08, 2024

1Password is seeking a growth-oriented revenue marketing leader to develop and drive their enterprise segment marketing strategy and programs. The role involves working closely with sales, product, and marketing teams to create and execute marketing programs for enterprise accounts. The ideal candidate should have 10+ years of B2B marketing experience, a deep understanding of enterprise buyer personas, and experience with ABM and the enterprise sales cycle. They should also have experience working closely with cross-functional teams and a proactive, innovative approach to marketing. The successful candidate will be responsible for establishing the campaign strategy, objectives, and key results for the enterprise segment, and will work hand-in-hand with the VP of Enterprise Sales to align marketing strategies with sales priorities.

Customer Success Manager – Federal Sector

Company: Mattermost

Location: USA

Posted Dec 08, 2024

Mattermost is a remote-only company seeking an innovative Customer Success Manager to build relationships with US Public Sector customers and ensure a successful customer journey. The role involves representing the Voice of the Customer, developing strategic relationships, and renewing customer subscriptions. Requirements include a proven track record of developing and managing customer relationships, understanding Open Source apps and their monetization, and strong knowledge of the DevOps market and ecosystem.

Staff Product Designer

Company: brightwheel

Location: USA

Posted Dec 08, 2024

Brightwheel is seeking a Staff Product Designer to drive work across iOS, Android, and web. The role involves working embedded in a cross-functional product team to build beautiful, easy-to-use products for teachers and families across the globe. The candidate should have 6+ years of experience as a Product Designer, with 2+ years of mobile experience across iOS and Android. They should have a strong portfolio of case studies demonstrating a successful track record of human-centered design solutions that address strategic business problems. The role also involves designing end-to-end customer journeys from software to service, having deep expertise in UI/UX craft, and being able to think long-term towards a broader vision.

Principal Presales Engineer

Company: Perforce

Location: USA

Posted Dec 08, 2024

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. They are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. Perforce offers a rewarding career with a global footprint, including over 75 of the Fortune 100. Delphix is seeking a Principal Presales Engineer to leverage skills and experience in a highly ambitious and successful company.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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