Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

2025 Communications Architecture Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 29, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They are currently seeking a Communication Architecture Analyst to join their Enterprise Effects Division. The role involves gaining knowledge in national security space or intelligence mission areas, providing analysis for research and development decisions, and developing and presenting analysis results. The ideal candidate will have a Masters or PhD in a relevant field, industry experience, and knowledge of space-related modeling and architectures. The company offers a competitive compensation package, comprehensive benefits, and a commitment to diversity and inclusion.

Senior Manager, Data Science - GenAI Powered Developer Experience Team

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a Senior Data Scientist for the GenAI Powered Developer Experience Team. The role involves partnering with a cross-functional team to deliver AI-powered products that enhance the software development lifecycle for developers. The ideal candidate should be innovative, creative, a leader, technical, and influential. They should have at least 3 years of experience in open-source programming languages for large-scale data analysis, machine learning, and relational databases. Preferred qualifications include a PhD in Computer Engineering, specialized experience in GenAI application development, management experience, DevOps experience, and AWS experience. The role is eligible for performance-based incentive compensation and offers a comprehensive set of benefits. Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Administrative Assistant (Administrative Support Assistant III) Interactive Financial Exchange

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking an experienced Administrative Support Assistant III to support 4-6 executives in a fast-paced, tech-savvy environment. The role involves managing complex schedules, handling travel arrangements, and coordinating meetings. The ideal candidate is a multitasker, resourceful, and autonomous, with excellent communication and organizational skills. The position offers a competitive salary and a supportive work environment.

MEP Project Manager - Quality Control

Company: iParametrics, LLC

Location: Washington DC

Posted Jan 29, 2025

iParametrics is seeking a MEP Project Manager Quality Control for a long-term onsite position based in Washington DC. The role involves managing MEP Quality Control tasks, overseeing a team of 23 MEP inspectors, and collaborating with AECOM, GSA, and Clark Construction. The ideal candidate should have 8+ years of experience in MEP systems for federal projects, a Bachelor's degree in Mechanical, Electrical, or Plumbing Engineering, and be eligible for or hold an HSPD12 clearance. The position offers competitive compensation and benefits, including medical, dental, vision, life insurance, short-term and long-term disability, a 401k plan, and paid time off.

Senior Oracle Federal Financials P2P CLM SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Jan 29, 2025

i360technologies is a growing GOVCON professional services company founded in 1999, offering competitive pay, robust benefits, and professional development opportunities. The company is seeking motivated individuals to join their first-class team, providing unlimited professional growth and career possibilities. The role involves expertise in Oracle GL, FV, SLA, PO, and AP modules, implementing new initiatives, and providing oversight to the Help Desk Support Team. The ideal candidate should have a BSBA degree in a relevant discipline, strong communication skills, and experience in Oracle R12 Federal Financial applications. Benefits include a referral bonus, 401k matching, health care plan, and paid time off.

Technical Director

Company: New America

Location: Washington DC

Posted Jan 29, 2025

New America, a nonprofit public policy institute, is seeking a full-time Technical Director. The ideal candidate should have at least 8 years of experience in AV and multimedia studio production, with expertise in audio and video hardware and software. The role involves overseeing AV operations, managing studio staff, and collaborating with various teams for live, virtual, and hybrid events. The Technical Director will also contribute to multimedia planning, event planning, and audience development. The position is based in Washington DC with a competitive salary and benefits package.

Resident Relations Specialist

Company: AIR Communities

Location: Washington DC

Posted Jan 29, 2025

AIR Communities Apartment Income REIT Corp is a large owner and operator of multifamily housing, valuing integrity, respect, collaboration, customer focus, and performance. The Resident Relations Specialist role at Foxchase Apartment Homes involves managing the resident renewal process, providing exceptional customer service, and handling resident complaints and service issues. The company offers competitive compensation, benefits, and opportunities for professional growth. The application deadline is January 8th, and candidates must pass pre-employment screening.

Manager, Enterprise Services Risk eData

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a highly motivated Risk Manager for its Enterprise Services Risk Office, specifically for the eData team. The successful candidate will have strong analytical, organizational, and communication skills, along with knowledge of process management strategies and risk methodologies. They will play a key role in enhancing risk processes for enterprise consumption and support critical business strategies. The role involves partnering with the eData risk team, delivering senior level risk management reporting, and collaborating with colleagues across multiple organizations. Basic qualifications include a high school diploma, at least 3 years of experience in process management or risk management, and at least 3 years of experience supporting internal business clients. Preferred qualifications include a bachelor's degree, 5+ years of experience in process management or risk management, and experience in the financial services industry.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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