Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Senior Staff, Operational Engineering Manager - Workday & Finance Technologies (REMOTE)

Company: GEICO

Location: Washington DC

Posted Jan 28, 2025

GEICO is seeking an experienced Technical Product Program Manager with a passion for managing complex programs across multiple departments and teams. The Senior Staff Operational Engineering Manager for Workday & Finance Technologies will be responsible for planning, prioritizing, and leading implementations within the Finance Technology domain. The ideal candidate will have deep expertise in applying project management skills and strong Finance business knowledge. The role involves partnering with the project sponsor, delivery team, and stakeholders to deliver quality solutions on time and within budget. The candidate must have strong program and project management skills, deep Finance domain expertise, and experience with industry-leading ERP solutions. The position offers a competitive salary range of $130,000 to $260,000 annually, along with comprehensive benefits and a positive work environment.

Territory Manager - DMV

Company: Cutera

Location: Washington DC

Posted Jan 28, 2025

Cutera, a leading global aesthetics device company, is seeking a Territory Manager for the DMV region. The role involves driving sales growth through cold calling, onsite visits, and building relationships with customers. The ideal candidate should have 2+ years of sales experience in aesthetics or medical capital equipment, a strong sales track record, and excellent communication skills. Cutera offers a competitive base salary, uncapped commissions, bonuses, comprehensive benefits, and a company vehicle. Top performers are recognized with the Presidents Club award.

Supervisor, Tea Around Town

Company: TopView Group

Location: Washington DC

Posted Jan 28, 2025

TopView Global, a company powered by in-house technology, offers unique experiences by land and sea worldwide and develops top-notch software solutions for adventure seekers and experience managers. They operate in several major cities and plan to expand globally. The company is seeking ambitious professionals to join their result-driven, agile, and competitive team. The Supervisor role involves coordinating schedules, managing catering, ensuring high standards, and providing coaching. Requirements include 1 year of leadership experience in the restaurant industry, strong time management skills, excellent customer service, and the ability to work in a fast-paced environment. Benefits include health, vision, and dental insurance, as well as PTO.

VP, MF Operational Risk Management (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a VP of MF Operational Risk Management with 15+ years of experience in risk management, preferably within first or second-line operational risk. The role involves setting the strategy and vision for operational risk management, leading operational compliance, managing a team, and ensuring alignment with divisional strategic priorities. The successful candidate will have strong skills in risk assessment, business insight, relationship management, influencing, governance and compliance, communication, and leadership.

Senior Associate, Strategy and Build – GDI Americas

Company: The Global Development Incubator

Location: Washington DC

Posted Jan 28, 2025

Global Development Incubator (GDI) is seeking a Senior Associate to join their team. The role involves working closely with social leaders, innovators, and entrepreneurs to address global challenges. The Senior Associate will support strategy development, conduct research, and manage projects. They will also engage in donor relations and contribute to GDI's broader knowledge management. The ideal candidate should have an undergraduate degree, 5+ years of related experience, strong analytical skills, and excellent communication abilities.

Federal Regional Sales Director - FSI (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a sales role at Dynatrace, a leader in unified observability and security. The role involves developing a sales team, cultivating a sustainable product sales pipeline, monitoring competitors, and creating GTM plans. The ideal candidate should have a minimum of 5 years of enterprise software sales experience, preferably with sales management experience. Dynatrace offers competitive compensation, unlimited personal time off, an employee stock purchase plan, and a reward system. The company works with major cloud providers and uses cutting-edge technologies. Over 50 of the Fortune 100 companies are current customers.

Senior Detection Operations Engineer

Company: Rapid7

Location: Washington DC

Posted Jan 28, 2025

Rapid7's Threat Intelligence & Detection Engineering (TIDE) team is seeking a Senior Detection Operations Engineer to serve as the primary technical escalation point for the Detection Operations Team. The role involves evaluating and improving the current InsightIDR detection library, collaborating with SOC Analysts, Data Science team, IR Consultants, and security researchers, conducting research on attacker behaviors, and utilizing expert level skills in multiple security domains to build rules that detect or prevent threats. The ideal candidate should have 5+ years of experience as a SOC Analyst, Incident Responder, or cyber threat intelligence researcher, experience with threat intelligence platforms, and proficiency in writing detections using various frameworks. Rapid7 is committed to creating a secure digital world and fostering a dynamic workplace where everyone can have a fulfilling career.

Senior Accountant

Company: Crowell & Moring

Location: Washington DC

Posted Jan 28, 2025

Crowell & Moring LLP, an international law firm, is seeking a Senior Accountant for a highly visible role. The position involves managing critical accounting responsibilities, including cash and banking activities, fixed assets reconciliations, financial statement preparation, and financial analysis. The Senior Accountant will work closely with Finance leaders and internal departments across global offices. Key responsibilities include participating in the month-end close process, preparing and reviewing financial statements, supervising daily cash accounting, and acting as the main Finance point of contact for leases and construction projects. The ideal candidate should have a Bachelor's Degree in Accounting or Finance, a CPA designation is preferred, and a minimum of four years of increasingly responsible experience in public accounting, a blue-chip corporate environment, or a professional services firm. The firm offers a competitive compensation and comprehensive benefits package.

Inside Sales Specialist

Company: Alarm.com

Location: Washington DC

Posted Jan 28, 2025

Alarm.com is offering a Partner Success Executive position that involves managing relationships with regional partners, collaborating with various teams, attending industry events, and cross-collaborating with different departments. The role requires a Bachelor's degree, 1+ years of sales experience, and proficiency in sales automation tools. Alarm.com values its team culture, offers competitive benefits, and focuses on innovation in the IoT and security sectors.

Account Executive, Screening - Silver Spring ,MD

Company: Guardant Health

Location: Washington DC

Posted Jan 28, 2025

Guardant Health is seeking a field-based Account Executive for their Screening and Early Detection commercial team. The role involves promoting Guardant's cancer screening products, particularly the SHIELD test for colorectal cancer, to healthcare providers in primary care settings. The ideal candidate should have 4+ years of direct experience in healthcare sales, strong communication skills, and the ability to engage in a consultative selling process. The position requires travel within the assigned territory and some travel outside for regional or national meetings. The base salary range for this full-time position is $116,000 to $133,000.

Portfolio Manager

Company: Corner Alliance

Location: Washington DC

Posted Jan 28, 2025

Corner Alliance, a growing consulting firm, is seeking experienced Portfolio Managers for roles in IT Automation, Data Analysis, Program Optimization, and Grants Management. The role involves leading a team of project managers and 50 employees, managing client relationships, ensuring quality assurance, and providing strategic guidance. The company offers a competitive benefits package and a commitment to diversity and inclusivity. US citizenship and clearance are required.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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