Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Software Engineer: Data and Integrations (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 29, 2025

M3 USA, a leading healthcare innovation company, is hiring for a Software Engineer Data and Integrations role. The role involves developing and improving software systems, data pipelines, and third-party SaaS platforms. The ideal candidate should be a fast-learning adaptable generalist with proficiency in SQL, Python, Typescript, dbt, cloud computing, and web application development. The company offers competitive wages and benefits, and is committed to diversity and inclusion.

Senior Associate, Full Stack Developer - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Full Stack Software Engineer with at least 15 years of experience in software engineering. The role involves collaborating with Agile teams, designing and developing technical solutions, and utilizing various programming languages and technologies. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. Capital One is an equal opportunity employer committed to diversity and inclusion.

Member Experience Specialist, MassMutual Federal Credit Union

Company: MassMutual

Location: Washington DC

Posted Jan 29, 2025

The text describes a job opportunity for a Member Experience Specialist at MassMutual Federal Credit Union. The role involves providing excellent service to members, building positive relationships, educating them about credit union products, and resolving their issues efficiently. The ideal candidate should have strong interpersonal skills, a positive attitude, and a passion for continuous learning. The team consists of a Director of Retail Operations, a Branch Manager, four Member Experience Specialists, and two Member Experience Assistants. The minimum qualifications include a high school diploma and 2+ years of experience in a financial institution. The ideal qualifications include knowledge of credit union products and services, proficiency in teller software, excellent customer service skills, and the ability to work in a fast-paced environment. The company values ethics, integrity, and offers industry-leading pay and benefits. Employment is contingent upon passing a credit check.

Recruiting Coordinator (Contractor)

Company: Anduril

Location: Washington DC

Posted Jan 29, 2025

Anduril Industries, a defense technology company, is seeking a Recruiting Coordinator to manage interview scheduling, assist candidates with travel and accommodations, and improve the interview process. The ideal candidate will have experience in recruiting, excellent communication skills, and a candidate-first mentality. Anduril offers competitive compensation, benefits, and a positive, diverse, and supportive culture.

Senior Business Analyst, Channels and Operations

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Senior Business Analyst to join their Retail Bank team. The role involves applying strategic and analytical skills to major company challenges, developing and testing strategies that impact the bottom line, and working closely with colleagues across various departments. The ideal candidate will have a quantitative degree, at least 1 year of analysis experience, and preferably a Masters Degree in a relevant field. They should also have experience in statistical model building, market research, SQL querying, business analysis, and consulting. The role offers a competitive salary, performance-based incentives, and a comprehensive benefits package. Capital One is an equal opportunity employer committed to diversity and inclusion.

Database Administrator Senior (ONSITE)

Company: Serigor Inc

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a Senior Database Administrator position in Washington D.C. with a duration of 12 months or more. The role involves supporting the client's databases, enhancing the wellbeing of children by ensuring accurate and timely financial and medical support. The incumbent will design and maintain on-premises SQL Server databases, provide customer support, produce system and custom reports, review technical documentation, oversee enhancements, and recommend improvements. The role also includes planning and implementing projects, ensuring effective use of resources, and contributing to policies. The minimum requirement is a Bachelor's degree in IT or related field with 11 years of experience in database design, SQL, report design, and Microsoft SQL Server Databases.

Malware Defense Analyst

Company: Bank of America

Location: Washington DC

Posted Jan 28, 2025

Bank of America is seeking a midlevel candidate with malware analysis and incident response experience. The role involves supporting evaluations of cyber security threats, conducting analyses of the threat environment, and implementing proactive defensive actions. Required skills include understanding of browser exploitation techniques, familiarity with web based technologies, experience with reviewing and analyzing Email Headers, SIEM experience, and technical experience with dynamic analysis tools. Desired skills include end to end Malware analysis experience, incident response using commercial products, digital forensics knowledge, and scripting experience.

Commercial Lines Account Manager

Company: World Insurance Associates LLC

Location: Washington DC

Posted Jan 28, 2025

World Insurance Associates, founded in 2011, is a rapidly growing insurance broker in the US with over 2200 employees in 260 offices. They specialize in personal and commercial insurance, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. The Commercial Lines Account Manager role involves managing a high volume of insurance business, growing client loyalty, handling renewals, service requests, claims, billing, and new policies. The ideal candidate should have a Bachelor's degree, at least three years of Commercial Account Management experience, a Property & Casualty License, and strong administrative and computing skills. The company values diversity and equal employment opportunities.

Project Scheduler (Remote Opportunity)

Company: VetsEZ

Location: Washington DC

Posted Jan 28, 2025

VetsEZ is looking for an experienced remote Project Scheduler to manage and maintain project schedules for IT initiatives. The Project Scheduler will collaborate with project managers, technical teams, and stakeholders to develop, monitor, and update detailed schedules. Responsibilities include developing project schedules, tracking progress, communicating status reports, monitoring resource allocation, conducting critical path analyses, and ensuring project timelines are met. The candidate must have a Bachelor's degree in project management or a related field, at least two years of experience as a project scheduler, proficiency in scheduling tools, and strong analytical, organizational, and communication skills. Additional qualifications include experience with the Department of Veterans Affairs or other federal agencies, ability to work in cross-functional teams, and ability to obtain government clearance. Benefits include medical, dental, vision, 401k with employer match, PTO, corporate laptop, and training opportunities.

AI Software Engineer

Company: BLN24

Location: Washington DC

Posted Jan 29, 2025

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They are seeking an AI Software Engineer with expertise in data engineering, machine learning, and artificial intelligence, particularly in integrating and optimizing Large Language Models for chatbot applications. The role involves designing and implementing AI-powered chatbots, developing robust prompts and retrieval-augmented generation pipelines, and collaborating with cross-functional teams. BLN24 offers competitive benefits, including generous medical, dental, and vision plans, flexibility, and opportunities for professional growth. They are an equal opportunity employer that values diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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