Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Sr. Sales Engineer - Federal

Company: Optiv

Location: Washington, DC

Posted Jan 23, 2025

Optiv+ClearShark is seeking a full-time Sr. System Engineer to support sales efforts for DHS and DOJ. The ideal candidate should have strong expertise in Splunk Platform, Splunk Security, Enterprise Networking, Network Security, Enterprise Firewall Deployment, Data Center, and/or Network Automation. The role involves designing security solutions, driving thought leadership, and maintaining strong relationships with clients and partners. The Sr. SE will also be responsible for driving the generation of services and technologies business, maintaining advanced knowledge of clients' security environments, and identifying cross-sell and upsell opportunities.

Director, Head of Federal Affairs

Company: DoorDash

Location: Washington, DC

Posted Jan 23, 2025

DoorDash is seeking an experienced policy executive to lead its Federal Affairs team in Washington, D.C. The role involves managing a team responsible for representing DoorDash before the White House, Congress, and other stakeholders. The successful candidate will develop and execute a federal affairs strategy, collaborate with senior leaders, and manage the U.S. Federal Affairs Team. The ideal candidate will have a strong track record in managing high-stakes policy issues, an optimistic outlook, a collaborative approach, and an operational mindset. Bonus points for tech industry experience and knowledge of policy issues like the future of work and support for small businesses.

Model Validation - Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Model Validation - Advisor with 6+ years of experience in model governance, validation, reporting, or development. The role involves identifying and reporting model risks, working closely with stakeholders, and generating recommendations. The candidate will also participate in producing analyses for reports, collaborate on technology solutions, and oversee ad hoc quantitative analyses. Key skills include excellent communication, analytical problem-solving, and expertise in quantitative analytics. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Exhibition Cook - Georgetown University Law School

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

The Exhibition Cook position at Aramark involves cooking and preparing food using standard recipes and production guidelines, while adhering to food safety and sanitation procedures. The role may include supervising employees, training them on job duties, and ensuring excellent customer service. Qualifications include 2-3 years of banquet cooking experience, 1-2 years of supervisor experience, and a food safety certification. Aramark offers competitive compensation, benefits, and opportunities for professional growth.

Senior Product Manager

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Personal Banker -The Dunbar at Howard Branch

Company: Wells Fargo

Location: Washington, DC

Posted Jan 23, 2025

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer service, building relationships, and proposing appropriate products and services. The bank emphasizes a supportive work environment with competitive salary, robust benefits, and programs for work-life balance. Wells Fargo has been recognized as one of the top workplaces for career growth in the U.S. by LinkedIn. The role requires customer interaction, understanding of bank products, and compliance with the S.A.F.E. Mortgage Licensing Act. Qualifications include customer service experience, ability to handle complex transactions, and proactive engagement with customers. The position offers comprehensive benefits and a competitive pay range.

Communications Director

Company: Bixal

Location: Washington, DC

Posted Jan 23, 2025

Security Operations (SOC) Manager

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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