Customer Success Manager Jobs in Washington DC

58,179 open positions · Updated daily

Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Senior Editor, Washington, D.C.

Company: The Los Angeles Times

Location: Washington, DC

Posted Jan 23, 2025

The Los Angeles Times is seeking a senior journalist to lead its Washington coverage, focusing on the Trump administration and broader Washington news. The ideal candidate will have extensive experience in Washington journalism, preferably as a White House reporter. This management role involves managing a team of Washington-based reporters, assigning tasks, and serving as a guide and leader. The editor will also report and write, aiming for front-page news, and coordinate with other newsroom desks on coverage of the new administration's impact on California. The role requires strong writing and editing skills, a portfolio demonstrating sophisticated storytelling, and knowledge of journalism ethics and legal standards. The editor will also collaborate with various departments, recruit new staff, and manage direct reports. The position is based in the L.A. Times' Washington, D.C., office, with occasional TV, radio, and event representation expected. The pay scale is $140,000 to $160,000.

Adherence Lead

Company: Bank of America

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is seeking a detail-oriented professional for a role in the GIS Data Protection Monitoring and Adherence Program. The ideal candidate should have 3-5 years of experience in Information Security, IT, Compliance, or Risk, preferably within a financial institution. Key responsibilities include compiling and trending enterprise adherence of data protection standard requirements, developing playbooks and procedures, and preparing high-quality presentation materials. The role offers opportunities for career growth, competitive benefits, and a flexible work environment. The position is based in Denver, CO, with a salary range of $93,700.00 - $142,500.00 per year.

Sector Engagement and Risk Specialist

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Lead Applied Scientist, IR/NLP

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Thomson Reuters Labs in the USA is recruiting Lead Applied Scientists with expertise in Machine Learning/NLP. The role involves designing and delivering AI solutions, innovating, and driving solution delivery. The ideal candidate should have a PhD in a relevant discipline or a Master's with extensive experience, and a proven track record in building IR/NLP systems for commercial applications. Thomson Reuters offers a comprehensive benefits package, including flexible work arrangements, mental health days, and opportunities for professional growth. The company is committed to diversity, inclusion, and creating a more transparent, just, and inclusive future.

Technology Sales Engineer - Storage

Company: IBM

Location: Washington, DC

Posted Jan 23, 2025

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

MuleSoft Technical Architect - Public Sector (Must reside in the Washington DC metro area)

Company: Salesforce

Location: Washington, DC

Posted Jan 23, 2025

Salesforce, the Customer Company, is seeking a Technical Architect for its Public Sector Services team. The role involves working with government customers to solve business challenges using MuleSoft's Anypoint Platform. The ideal candidate should have 6-10 years of experience leading integration teams, architecting solutions, and conducting technical workshops. They should possess a solid understanding of on-premise and cloud-based infrastructures, API and integration security, and high-availability concepts. The role offers opportunities for professional growth, innovation, and community involvement. Benefits include comprehensive health packages, training, and volunteer opportunities.

Cook - DC Public Schools - Cluster 2

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Aramark is seeking a passionate Cook to join their team. The role involves preparing a variety of food according to standardized recipes, using a range of cooking methods, and maintaining food safety. The hourly rate is $18.50. Benefits include medical, dental, vision, and work/life resources. Aramark values employee development and offers opportunities for skill enhancement. No discrimination is practiced based on various characteristics.

Senior Solutions Engineer, ITSM

Company: Atlassian

Location: Washington, DC / Remote

Posted Jan 23, 2025

Inventory Specialist

Company: Walgreens

Location: Fort Washington, PA

Posted Jan 23, 2025

Certified Pharmacy Technician

Company: Walgreens

Location: Washington, DC

Posted Jan 23, 2025

The role involves assisting the pharmacist in the practice of pharmacy, adhering to state, federal, and company regulations. Duties include using pharmacy systems for patient and drug information, processing prescriptions, and maintaining pharmacy systems. The individual will also engage customers, resolve issues, and ensure a positive experience. They will report errors immediately, adhere to company policies, and assist in inventory management. PTCB certification is preferred but not required. The role requires flexibility, good math and computer skills, and knowledge of store inventory control. The salary range is $19 - $22.5 per hour.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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