Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Privacy PM and Subject Matter Expert

Company: TechOp Solutions International

Location: Washington DC

Posted Dec 21, 2024

TechOp Solutions International is seeking a highly experienced Privacy Project Manager to lead privacy initiatives and ensure compliance with federal regulations. The contract position involves managing privacy-focused projects, coordinating stakeholders, and delivering results aligned with privacy laws and agency standards. Key responsibilities include leading and managing privacy-related projects, collaborating with internal and external stakeholders, serving as the primary liaison between TechOp Solutions and the client agency, and implementing project management best practices.

Retail Banker II (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Dec 21, 2024

TD Securities is seeking a Retail Banker II in Washington, D.C. The role involves delivering TD's brand promise by providing financial expertise and consultative advice to customers. The ideal candidate should have 2+ years of related experience, superior customer service skills, and proficiency in Microsoft Office. The position offers growth opportunities, fair compensation, and a positive work environment. The candidate must be eligible for employment with a covered financial institution and register with the NMLS. The role involves delivering legendary customer experiences, understanding and supporting the bank's customer service strategy, and promoting the full suite of products and services.

Associate Director (Product Design and Development)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Associate Director (Product Design and Development) position is available at the Bureau of Engraving and Printing, under the Associate Director role. This position is part of the Senior Executive Team and involves chairing technical committees for decisions on new technologies, R&D initiatives, and banknote development. The role requires extensive leadership experience, demonstrating executive potential, skills, and qualifications aligned with the Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TQs). The successful candidate will undergo a thorough background investigation and personnel vetting, including enrollment in Continuous Vetting and FBI's Rap Back service.

Client Support Analyst

Company: Sprinklr

Location: Washington DC

Posted Dec 21, 2024

Sprinklr is a leading enterprise software company for all customer-facing functions. They offer a unified customer experience management platform that helps companies deliver human experiences to every customer every time across any modern channel. They work with more than 1000 of the world's most valuable enterprises, including global brands like Microsoft, PampG, Samsung, and more than 50 of the Fortune 100. The job description involves working on the Platinum Support Team, serving as the technical voice of the customer, and ensuring optimal client service as it relates to platform performance, functionality enhancements, and configuration. The role requires strong customer interpersonal skills, analytical and problem-solving skills, and the ability to work in a highly collaborative and fast-paced environment.

Enterprise Account Executive - Corporate Tax OTIR

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 21, 2024

This remote-based role in the US involves developing account plans for new and existing accounts, prospecting new customers, managing major accounts, meeting sales goals, collaborating cross-functionally, building relationships, maintaining Salesforce records, and engaging in direct client meetings. The ideal candidate should have proven experience selling complex software solutions to large enterprises, a growth mindset, and a strong commitment to the company's mission. Benefits include comprehensive wellbeing plans, a flexible work environment, learning and development opportunities, social impact initiatives, and purpose-driven work.

Mammography Technologist - Bellevue - Per Diem

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Dec 21, 2024

The job description highlights the importance of providing high-quality mammography services to patients, while also emphasizing the need for strict patient and staff confidentiality, as well as adherence to regulations and safety protocols. The role requires strong communication skills, problem-solving abilities, and excellent customer service. The employer values teamwork, flexibility, and a commitment to patient care.

Regional Oncology Specialist - Washington DC

Company: Exact Sciences

Location: Washington, DC

Posted Dec 21, 2024

Exact Sciences is seeking a Regional Oncology Specialist II (ROSII) to join their Oncology Sales team. The ROSII will develop and implement sales strategies to maximize the utilization of Exact Sciences' products, including OncoExTra, OncoDetect (MRD), and RiskGuard (Hereditary Cancer Testing). The role involves building customer relationships, leveraging clinical expertise, and navigating a competitive market. Essential duties include meeting sales objectives, demonstrating territory management, and providing high-level customer service. The ideal candidate will have a Bachelor's Degree in a related field, 5+ years of sales experience, and clinical/scientific expertise in oncology.

Information Technology Specialist (SYSADMIN)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for a Tier II and Tier III level enterprise IT administration position. The ideal candidate should have experience in Windows configuration, deployment, patching, system administration, vulnerability mitigation, documentation, and utilizing ticketing systems. Knowledge of enterprise management and monitoring tools is also required. The position necessitates U.S. citizenship, successful completion of a PT-High Risk background investigation, Selective Service registration, and the ability to deploy with little notice. Qualifications include one year of specialized experience equivalent to at least the GS-12 level, demonstrating skills in using monitoring tools, coordinating technical support, and providing technical and customer support. The role also requires proficiency in Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

General Manager

Company: CBRE

Location: Washington, DC

Posted Dec 21, 2024

The CBRE Property Management General Manager role involves supervising a team responsible for managing large portfolios of properties. Key responsibilities include providing formal supervision, monitoring staff training and development, conducting performance evaluations, overseeing recruitment, coordinating daily activities, setting deadlines, mentoring staff, handling tenant issues, and preparing reports. The role requires a Bachelor's Degree or equivalent experience, strong leadership skills, in-depth knowledge of Microsoft Office, extensive organizational skills, and U.S. work authorization. CBRE offers a comprehensive benefits package, competitive salary ($140,000 - $150,000 annually), and potential for a discretionary bonus. The company values diversity and provides reasonable accommodations for applicants with disabilities.

Business Account Executive (Bilingual Spanish)

Company: Spectrum

Location: Washington DC

Posted Dec 21, 2024

The Business Account Executive is responsible for selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory. The role involves generating sales leads, developing and implementing a territory plan, and maintaining accurate records of sales and prospecting activities. The position offers a comprehensive compensation package, including base pay and commission earnings target.

Product Sales Specialist -OTIR/OSR

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 21, 2024

Thomson Reuters is seeking a Product Sales Specialist to enhance its presence and market growth in OTIR/OSR product lines. The role involves deep knowledge of industry trends, challenges, and competitive landscape, supporting product portfolio and marketing teams. Responsibilities include developing training programs, mentoring go-to-market teams, collaborating on sales strategies, and assisting in sales presentations. The ideal candidate should have 15+ years of broad business knowledge, preferably in sales, product management, or marketing of software products, with 5+ years in strategic planning. Key skills include customer obsession, leadership, industry expertise, project management, sales acumen, analytical thinking, problem-solving, collaboration, adaptability, and excellent communication.

Program Analyst - BIL

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Federal Transit Administration (FTA) is seeking a Program Analyst for the Office of Budget and Policy, Strategic Planning Division. The role involves strategic planning, program evaluation, and data-driven management. The position requires U.S. citizenship and specialized experience. It offers a comprehensive benefits package and work-life flexibilities, including telework. Qualifications include experience in quantitative and qualitative analyses, performance planning, and reporting.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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