Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Managing Director, Digital Forensics & Incident Response - Unit 42

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 21, 2024

Palo Alto Networks is seeking a Managing Director for Digital Forensics & Incident Response to lead high-stakes incident response engagements, provide strategic guidance, and drive innovation in the DFIR practice. The role involves delivering expert-level services, enhancing Unit 42's incident response practice, and integrating threat intelligence. The ideal candidate will have extensive experience in leading global incident response, managing consultants, and possess strong presentation and communication skills. The company values collaboration, ongoing learning, and employee wellbeing, offering flexible benefits and a supportive work environment.

Deputy Chief of Operations

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Architect of the Capitol is seeking a Deputy Chief of Operations to advise on facilities management, design, construction, risk management, physical security, emergency management, and critical infrastructure protection. The role requires a US citizen or eligible non-citizen, and successful completion of a background investigation and drug testing. Applicants must meet OPM's qualification requirements, including Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). The ECQs cover leading change, leading people, results-driven approach, business acumen, and building coalitions. The PTQs require experience in managing large federal facilities and maintaining relationships with diverse stakeholders. A degree in engineering or architecture is required, or equivalent experience. Benefits include a competitive salary, comprehensive retirement plan, health insurance, training opportunities, and flexible work hours.

Deputy Chief Operating Officer for Financial Management

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job opportunity is within the Department of Health and Human Services (DHHS) with a primary mission to protect American health. The role is a career position in the Senior Executive Service (SES), requiring U.S. citizenship, satisfactory security and suitability determinations, and completion of a 1-year probationary period. Applicants must meet basic qualifications, including progressively responsible leadership experience, and demonstrate five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). If selected, the appointee must complete an ECQ package and be certified by an OPM Qualifications Review Board.

Director, Visa Consulting & Analytics, Merchant and Co-Brand Partners

Company: Visa Inc,

Location: Washington DC

Posted Dec 21, 2024

Visa is a world leader in payments and technology, with over 259 billion transactions annually. They aim to connect the world through innovative, convenient, reliable, and secure payments. The Director role involves leading Visa Consulting and Analytics, driving tangible results for clients, and applying deep expertise in the payments industry. The position is hybrid, requiring on-site work 23 days a week.

Financial Consultant - Washington D.C.

Company: Fidelity Investments

Location: Washington, DC

Posted Dec 21, 2024

Fidelity Investments is seeking a Financial Consultant to join their team. The role involves working in Investor Centers, engaging with clients, offering guidance, and creating financial plans. Fidelity provides an existing client base, institutional feeders of business, and supports professional growth. The ideal candidate should have experience in building relationships, be FINRA Series 7 & 63 licensed, and Series 65 or 66 licensed or eligible. A degree and/or professional certifications are beneficial. Fidelity offers a competitive total rewards package, training, and a hybrid working model. The base salary range is $55,000 - $75,000 per year, with additional benefits and variable compensation possible.

Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required

Company: Merrill

Location: Washington, DC

Posted Dec 21, 2024

Bank of America is dedicated to being a diverse and inclusive workplace, offering competitive benefits and flexibility. The role involves engaging clients, educating them on self-service resources, and connecting them to financial solutions. Key responsibilities include processing cash transactions, building client relationships, and adhering to laws and regulations. The ideal candidate is a self-starter with strong communication skills, problem-solving abilities, and bilingual in English and Spanish is a plus.

Associate Director of Manufacturing

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an Associate Director of Manufacturing at the Bureau of Engraving and Printing. The role involves providing leadership in manufacturing, ensuring quality product production, meeting customer demand, and operating production efficiently. Key requirements include U.S. Citizenship, progressively responsible leadership experience, and evidence of executive potential. The role necessitates meeting Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TQs). ECQs focus on leading change, leading people, results-driven approach, business acumen, and building coalitions. TQs require expertise in managing complex manufacturing operations, developing organizational vision, and analyzing technical issues.

Private Wealth Management Branch Administrator

Company: Morgan Stanley

Location: Washington, DC

Posted Dec 21, 2024

The Branch Administrator role at Morgan Stanley involves providing comprehensive administrative support to the Branch, including managing expenses, travel, events, and finances. The role offers opportunities for career growth and skill development. Key responsibilities include managing T&E and EnC expenses, coordinating events, maintaining financial records, supporting management, participating in firm initiatives, and handling office administration tasks. The ideal candidate should have strong computer skills, excellent communication, time management, and interpersonal skills. A high school diploma is required, with a college degree preferred and related experience a plus. The salary range is $50,000.00 - $95,000.00 per year, with potential incentive compensation and benefits.

Platform Engineer - IBM Client Engineering - Washington, DC

Company: IBM

Location: Washington, DC

Posted Dec 21, 2024

IBM's Client Engineering is evolving its technology sales approach with innovative methods, focusing on 'show' rather than 'tell'. As a Platform Engineer, you'll collaborate in a multidisciplinary team to co-create solutions with clients, accelerating their transformation. The role involves leveraging hybrid cloud skills, communicating value, providing technical leadership, and supporting solutions. Success requires confidence, motivation, strong analytical skills, and a growth mindset. Preferred qualifications include technical education in relevant fields and experience with major cloud platforms.

Chief Cost Estimator

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job description is for the Architect of the Capitol, Office of the Chief Engineer. It's designed for flexibility in meeting Congress and Supreme Court needs. Requirements include passing a drug test, meeting KSAs, and having specialized experience. Specialized experience involves developing cost estimates, reviewing and revising them, using specific software, and working with engineers and contractors. The role offers federal benefits and is an Equal Opportunity Employer.

IT Specialist (INFOSEC/NETWORK)

Company: Department of Veterans Affairs - Electronic Health Record Modernization

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The IT Specialist (NETWORK/INFOSEC) position is available at the Department of Veterans Affairs (VA), Electronic Health Record Modernization Integration Office (EHRM IO), Office of the Deputy Chief Information Officer (ODCIO), Cyber and Data Protection (CDP). The VA EHRM IO is responsible for the successful transition to a new Electronic Health Record (EHR) system. Requirements include U.S. citizenship, a background/suitability investigation, potential probationary period, and Selective Service Registration for males born after 12/31/1959. Qualifications include specialized experience in cybersecurity risk assessments, network systems management, and identifying security risks. Essential skills include attention to detail, customer service, oral communication, and problem-solving.

IT Technician (Customer Support)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Supreme Court of the United States is seeking a full-time position in the Office of Information Technology. The job requires strong customer service skills, proficiency with Microsoft Excel and Word, and excellent written and verbal communications skills. The position also involves configuring and managing web browsers, desktops in a virtualized environment, and video conferencing on cellular devices.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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