Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Privacy Program Manager, Assessment Response & Delivery

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

Meta is hiring for a Privacy Program Manager position in its Global Privacy Compliance Assurance, Assessment Response and Delivery team. The role involves leading cross-functional initiatives to ensure Meta meets its regulatory obligations and executes a best-in-class privacy program. The ideal candidate should have 6+ years of experience in business operations, project program management, strategy, or management consulting, with 3+ years in privacy or data protection. The role requires a keen interest in understanding Meta's platforms and tooling, and the ability to articulate complex solutions to leadership. Meta is committed to providing equal employment opportunities and offers a competitive salary package including bonus, equity, and benefits.

Technology Sales Territory Brand Partner Specialist - Southeast

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM is seeking a skilled professional to establish trusted advisor relationships with 'Sell' partners, develop territory plans, and engage with IBM teams. The role involves leveraging ecosystem programs, enhancing sales velocity, negotiating for commitment, and demonstrating expertise in technology partner sales offerings. A proven history of co-selling, effective communication, and consistent target achievement are required. Knowledge of IBM's product suite and competitive distinctions is preferred.

Federal Solutions Architect & Enablement Lead

Company: Virtru

Location: Washington DC

Posted Dec 20, 2024

Virtru is a leading data protection provider that is committed to changing the rules for data privacy. They offer end-to-end encryption for various data sharing platforms and have a market-leading portfolio of data encryption and privacy enhancing applications. The company values respect for people and data, and their motto is 'Respect the people, Respect the data.' They offer federal solutions and enablement services, with a focus on customer enablement, training, and support. Virtru is dedicated to creating an inclusive workplace and fostering diversity, equity, and inclusion.

Supervisory Interpreter

Company: U.S. Department of State

Location: Washington, DC

Posted Dec 20, 2024

The job is in the Interpreting Division of the Department of State, handling complex assignments for high-ranking officials. Duties include supervising subordinates, managing interpretation projects, serving as lead interpreter for senior officials, maintaining a roster of interpreters, and advising management on various issues. Requirements include U.S. citizenship, Top Secret security clearance, passing a Language Proficiency Test, and E-Verify check. Applicants must have 1 year of specialized experience in translation, interpretation, or related work, and experience leading a team and managing projects. Proficiency in a foreign language and understanding of contemporary politics, economy, and international relations are essential.

Pharmacy Intern

Company: CVS Health

Location: Fort Washington, PA

Posted Dec 20, 2024

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, immunization eligibility is preferred, and proficiency in Microsoft Office Suite. The company is committed to improving health care and values fresh ideas and unique contributions.

Strategic Growth Manager

Company: Compass

Location: Washington, DC

Posted Dec 20, 2024

Compass, founded in 2012, is revolutionizing the real estate industry with its end-to-end platform. The Strategic Growth Manager role involves driving net-new revenue by bringing top-producing agents to Compass, selling the company's value proposition. This role requires high IQ and EQ, dealing directly with decision-makers. Qualified candidates should have a B.A. or B.S. and 5+ years of relevant experience, with a base pay range of $90,000-$110,000 annually. Compass offers a comprehensive benefits package and fosters a collaborative, inclusive culture.

Expert Associate Director, Transactions & Integration

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 20, 2024

Boston Consulting Group (BCG) is seeking an Associate Director with extensive experience in Post Merger Integrations, M&A, and/or Carve-outs. The role involves contributing to business development, proposal efforts, and client project management. The candidate will also help build BCG's Transactions and Integrations (T&I) practice, contributing to methodology development and intellectual property. A minimum of 6 years of relevant experience, with at least 3 years in consulting, is required. BCG offers a comprehensive benefits package, including zero-premium health insurance, dental and vision coverage, retirement contributions, and generous paid time off.

Principal Salesforce Technical Architect

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM Consulting offers a career with long-term client relationships, collaboration, and opportunities to work on hybrid cloud and AI projects globally. The role of a Principal Salesforce Technical Architect involves managing large Salesforce implementations, providing architectural guidance, and technical expertise to delivery teams. Required expertise includes Salesforce Technical Architecture, Salesforce Development, and relevant certifications. Additional expertise in US Federal government security clearance is preferred.

Senior Sales Executive, Mid-Law (Northern FL, Miami)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a Senior Sales Executive to sell products like Westlaw, Practical Law, HighQ, and CoCounsel to medium law firms in TN, Northern FL, or Miami. The role involves driving results, closing deals, managing relationships, and possessing deep product knowledge. The ideal candidate has 5+ years of sales experience, a college degree, and expertise in legal publishing. Thomson Reuters offers a comprehensive benefits package, flexible work environment, and a mission to promote justice, truth, and transparency.

Digital Marketing / Email Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

Addison Group is recruiting for a Digital Marketing/Email Specialist role with a mission-driven organization in downtown DC. The role involves supporting email programs, digital fundraising, and optimizing email and donation forms. Key responsibilities include developing and maintaining donation forms, ensuring quality standards, and analyzing performance data. The ideal candidate should have a Bachelor's degree, at least two years of relevant experience, strong HTML, CSS, JavaScript skills, and experience with digital marketing tools.

Director, Account Specialist

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

The Director, Account Specialist role is crucial for leading a team of Managers and Account Specialists, ensuring customer satisfaction, and meeting performance metrics. Key responsibilities include collaborating with senior leadership, mitigating risks, monitoring industry trends, and analyzing customer data. The ideal candidate should have 10+ years of relevant experience, excellent communication skills, and proficiency in CRM software.

Call Center Representative: Member Service

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A HireStrategy/Addison Group client is looking for an experienced Call Center representative to support their Member Services department in a high volume call center in Alexandria, Virginia. This is a great opportunity to work with a well-regarded company in a fast paced and fun environment! The job requires handling inbound and outbound calls, providing technical troubleshooting, and promoting the client's products via outbound calls.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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