Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

On-Site Tier II Lead

Company: Leidos

Location: Washington DC

Posted Dec 14, 2024

Leidos Digital Modernization group is seeking an OnSite Tier II Lead to support the HEITS program in Washington DC. The Department of Homeland Security DHS has a continuing requirement for Homeland Enterprise Information Technology Secure Services HEITS for the continued operations and maintenance and evolution of the Homeland Secure Data Network HSDN and the Classified Local Area Network CLAN. The USSS OnSite lead will assist with overall responsibility with respect to the execution of the HEITS Service Lifecycle, including managing classified enterprise IT and telecommunication asset inventories, operation and maintenance services, IT and telecommunication hardware and software lifecycle, and maintaining the replacement and maintenance of the IT and telecommunication equipment and consumable inventories.

Integration Specialist

Company: CAE

Location: Washington DC

Posted Dec 14, 2024

The Systems Integration Engineer position at CAE USA offers a comprehensive benefits package, a safe work environment, and opportunities for professional development. The role involves hardware/software integration, configuration management, and testing of simulation training devices. The ideal candidate should have a B.S. degree in Computer Science or related fields, excellent communication skills, and experience in computer systems setup, network administration, and simulation IO. The position requires US DoD Personal Security Clearance and the ability to travel both domestically and internationally.

Senior Implementation Engineer

Company: Govini

Location: Washington DC

Posted Dec 14, 2024

Govini is seeking a motivated and data-driven individual to join their team as a Senior Implementation Engineer. The role involves developing new methodologies to answer client questions, communicating data-driven insights to executives, and overseeing cross-functional teams to produce compelling program insights, data visualization, and briefings. The ideal candidate should have a strong understanding of the US Government and Defense acquisition processes, as well as business acumen and a desire to learn about national security challenges and how data and machine learning can help address them.

Technical Product Manager

Company: CodeHunter

Location: Washington DC

Posted Dec 14, 2024

CodeHunter is seeking a Technical Product Manager with 3+ years of experience to play a pivotal role in advancing their cutting-edge cybersecurity platform. The ideal candidate will work closely with cross-functional teams to support the delivery of high-quality solutions that meet clients' needs using technical acumen and user research. The position offers a flexible work environment, a robust product backlog, and a strong bias for action. CodeHunter offers best-in-class benefits, including a 401K, health coverage, vision and dental coverage, company-sponsored training, parking or metro benefits, catered lunches, and a generous PTO policy.

CLM Functional SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Dec 14, 2024

i360technologies is a growing GOVCON professional services company looking for motivated individuals to apply strategic problem-solving skills, excellent work ethic, and positive energy to an already first-class team. They offer unlimited professional growth and career possibilities. The job description is for Oracle Contract LifeCycle Management CLM functional SMEs to provide OampM support for an Oracle Federal Financials R12 shared service environment. The role involves supporting the Help desk, documenting trouble tickets, analyzing and resolving problems, providing functional help desk training, and planning cutover activities. The qualifications include 6+ years of functional experience in implementing and OampM support of Oracle CLM, hands-on experience with CLM, solid working knowledge of federal acquisition processes, and update daily work logs. The company is an Equal Opportunity Employer and offers competitive pay, robust benefits, and professional development opportunities.

Senior Data Engineer (Python, Java, AWS)

Company: Capital One

Location: Washington DC

Posted Dec 14, 2024

Capital One is seeking a Senior Data Engineer with a strong background in data engineering, communication skills, and a willingness to work in a cross-functional team. The role involves collaborating with Agile teams, working with a team of developers, utilizing programming languages like Java, Scala, Python, and Open Source RDBMS and NoSQL databases, and sharing a passion for staying on top of tech trends.

Program Manager III

Company: CAE

Location: Washington DC

Posted Dec 14, 2024

This position is responsible for overall program performance including schedule performance, cost performance, and customer affinity by executing the following duties. The ideal candidate should have a Bachelor's or Master's degree, at least 10 years of program management experience, and a strong background in earned value cost accounting and reporting. The role requires coordinating and working with cross-functional teams, strong communication skills, and Microsoft Office Suite skills. The position is eligible for DoD Personal Security Clearance and requires extensive travel.

Senior Named Account Executive, Department of Homeland Security

Company: Cloudflare

Location: Washington DC

Posted Dec 14, 2024

The sales team at Cloudflare is looking for a seasoned sales professional with a technical background to help cover the Federal market for US specifically DHS. The ideal candidate will be responsible for developing and executing against a comprehensive account territory plan, driving sales in a defined territory or account list to achieve revenue targets, and assisting in creating and articulating compelling value propositions for Cloudflare services. The person in this role will also manage contract negotiations, maintain a robust sales pipeline, and develop long-term strategic relationships with key accounts.

Manager, Machine Learning Engineering (Bank Tech)

Company: Capital One

Location: Washington DC

Posted Dec 14, 2024

This job posting is for a Capital One Machine Learning Engineer position in McLean, Virginia. The role involves working on an Agile team to productionize machine learning applications and systems at scale, with responsibilities including designing, building, and delivering ML models and components, solving complex problems, collaborating with cross-functional teams, retraining and monitoring models in production, leveraging cloud-based architectures, and ensuring code quality and responsible AI practices. Basic qualifications include a Bachelor's degree, at least 6 years of experience in data-intensive solutions, and programming experience with Python, Scala, or Java. Preferred qualifications include a Master's or doctoral degree, experience building production-ready data pipelines, and experience with industry-recognized ML frameworks and public cloud platforms.

Talent Acquisition Manager

Company: Marsh McLennan

Location: Washington DC

Posted Dec 14, 2024

The Talent Acquisition Manager is responsible for developing and implementing a corporate recruiting strategy for the MMA East Region. They collaborate with hiring managers, participate in strategy meetings, and manage the entire recruitment life cycle. The role involves partnering with senior management, understanding market trends, and promoting the company's unique employee value proposition. The manager also builds relationships with departments, creates a positive candidate experience, and manages the interview and hiring process. They track recruitment records, establish offer package details, and provide recruiting summary and metrics-driven reporting.

Prisma Cloud Solutions Architect

Company: Palo Alto Networks

Location: Washington DC

Posted Dec 14, 2024

Palo Alto Networks is a company that aims to be the cybersecurity partner of choice, protecting digital lives and shaping the future of cybersecurity. They value disruptive innovation, collaboration, integrity, and individuality. They offer ongoing learning, personal wellbeing programs, and a culture of psychological safety. The SA role is a highlight of a technical sales career, with opportunities to educate customers, showcase security best practices, and act as a conduit for customer feedback.

Implementation Engineer

Company: Govini

Location: Washington DC

Posted Dec 14, 2024

Govini is a company that transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. They offer AI-enabled applications and best-in-class data to help with Supply Chain Science and Technology Production Sustainment and Modernization teams. The company is looking for motivated individuals to join their team as Implementation Engineers. The role requires a strong understanding of technology and data to solve hard customer problems and communicate data-driven insights to executives. The company values US Citizenship, a Bachelor's Degree in relevant fields, and 14 years of relevant experience.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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