Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Tax Analyst

Company: MassMutual

Location: Washington DC

Posted Dec 14, 2024

The text describes a full-time Corporate Tax Department position at MassMutual in Springfield, MA. The role involves reducing the company's tax risks, providing high-quality tax advice, and ensuring compliance with tax laws. The team is composed of high-performing, collaborative, and agile tax professionals. The minimum qualifications include a Bachelor's degree in Accounting or Finance and 1+ years of state tax experience. The ideal qualifications include a CPA or MST, 2+ years of corporate state income tax experience, and experience in the insurance industry. The company offers competitive pay and benefits, and values ethics, integrity, and diversity.

Senior Contracts Specialist

Company: Intact Technology

Location: Washington DC

Posted Dec 14, 2024

Intact Technology is seeking a Senior Contracts Specialist to join their team. The role involves supporting commercial and government contract and subcontract management activities, ensuring compliance with government regulations, and collaborating with internal teams. The successful candidate will have a Bachelor's degree in Business Administration or a related field, a minimum of 5+ years of experience as a Contracting Specialist, and strong knowledge of government procurement regulations.

Scrum Master (Hybrid Schedule)

Company: CACI International Inc

Location: Washington DC

Posted Dec 14, 2024

The job posting is for a Scrum Master Hybrid Schedule in the Information Technology category. The role requires 12+ years of experience in leading agile teams, process quality improvement, and change management. The team will deliver working software products through the agile SAFe methodology and implement Agile Scrum principles. The position offers a competitive salary range of $94,400 - $198,300.

Senior Systems Administrator/Engineer

Company: FINRA

Location: Washington DC

Posted Dec 14, 2024

The Senior Systems Administrator Engineer works under minimal supervision and performs manual and automated activities to ensure FINRA data centers meet defined quality standards. The job requires reviewing and analyzing process and system specifications, designing, implementing, maintaining, and administering operating systems and system software products. The employee is expected to ensure RAS metrics are sustained and improved, implement and update monitoring tools, and monitor system performance. They should document test plans, test and analyze equipment, and oversee implementation of security guidelines. The role also involves field level hardware repairs, interface with other teams, and document and communicate status in a timely manner.

Systems Support Engineer I (M-F 1130am-8pm)

Company: Red River

Location: Washington DC

Posted Dec 13, 2024

Red River Managed Services is seeking a Systems Support Engineer I to join their team at their headquarters in Chantilly, VA. The candidate will be responsible for working on a team at the Red River Service Desk, handling customer technical support requests and escalation, and maintaining user uptime and improving computing experiences through effective troubleshooting and problem identification. The ideal candidate must have at least one year of IT experience with IT administration and support, Windows desktop administration and management of Active Directory, DHCP, DNS, Office 365, and Intune. Preferred qualifications include a Bachelor's degree in a technical field, CompTIA A+ or Network+ certification, and Microsoft 365 Fundamentals and Administrator certifications.

Strategic Account Executive

Company: Everstream Analytics

Location: Washington DC

Posted Dec 14, 2024

Everstream Analytics is a company that provides risk scores and predictive insights for the supply chain industry. They aim to help global companies turn their supply chains into business-changing market-shifting competitive assets. The company's core values include audacity, grit, optimism, virtue, solidarity, and doing one's best. The Strategic Account Executive role at Everstream involves customer engagement and relationship development, opportunity development, presenting the solution to potential customers, driving commercial negotiations, and overseeing implementation and onboarding. The ideal candidate should have 7+ years of experience in an external sales or business development environment, strong presentation and hunting skills, and experience selling enterprise-wide software as a service solutions.

Sr. Manager, Creative Sync, LatAm & US Latin

Company: Warner Music Group

Location: Washington DC

Posted Dec 14, 2024

The job description for the Sr Manager Creative Sync LatAm amp US Latin role at Warner Music Group is for a professional to secure music sync rights for recorded music in various entertainment mediums, including Film, TV, Advertising, Gaming, and Promos. The role requires excellent communication skills, a strong understanding of rights and fees, and pre-established relationships with music supervisors and other industry professionals. The ideal candidate should have a bachelor's degree or equivalent experience in Music or Music Industry, experience in clearance, and knowledge in Google Workspace, Box, DISCO Metadata Research. The role also involves developing and implementing innovative programs to increase awareness of artists and songs in different entertainment mediums.

Systems and Solutions Engineer

Company: Intel Corporation

Location: Washington DC

Posted Dec 14, 2024

Intel Federal LLC is seeking a Systems and Solutions Engineer to lead design analysis and implementation of component-level choices across integrated systems on performance features and cost. The role involves defining systems implementation and integration solutions, delivering end-to-end technical solutions, and collaborating with other teams to analyze next-generation requirements.

Director of Enablement

Company: HHAeXchange

Location: Washington DC

Posted Dec 14, 2024

HHAeXchange is a leading technology platform for home and community-based care, seeking a Director Enablement to drive enablement and market knowledge strategy. The role requires 10+ years of SaaS enablement experience, with a focus on building an enablement function supporting both go-to-market and operational functions in a fast-paced organization. The base salary range for this US-based full-time and exempt position is $160,000 - $175,000.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington DC

Posted Dec 14, 2024

The text describes a job posting for a Jewelry Consultant position at Brilliant Earth in Washington DC. The role involves providing exceptional customer service, utilizing sales strategies, and managing a high volume of sales leads. The ideal candidate should be able to work full-time, including weekends, and have a passion for customer service, exceeding sales targets, and attention to detail. The company offers competitive compensation, benefits, and a supportive work environment.

Enterprise Account Manager

Company: Proofpoint

Location: Washington DC

Posted Dec 14, 2024

Proofpoint is a leading cybersecurity company that offers a suite of cloud-based solutions to protect organizations from cyber threats. They are committed to helping their customers protect their greatest assets and biggest risks. The company is seeking a highly motivated Enterprise Account Manager to develop business in Austria.

Client Success Manager - Federal

Company: Juvare

Location: Washington DC

Posted Dec 13, 2024

Juvare is a worldwide leader in emergency preparedness and critical incident management technology. They help government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. They are an AWS partner certified in Public Safety and Disaster Response. The Client Success Manager (CSM) role is to be the primary resource for advice on meeting clients' business or program goals with the use of Juvare solutions, driving client adoption, and ensuring client satisfaction.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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