Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

RN Case Manager Liaison Nurse (Inpt Discharge Planning) - 1.0 FTE Seattle WA (Swedish First Hill) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 19, 2024

The Care Manager, or Liaison Nurse, is responsible for discharge planning and follow-up care for Kaiser Foundation Health Plan of Washington patients hospitalized at a nearby network facility. They work in two settings on a rotating schedule, carrying a case load of patients in one of the Kaiser medical centers. The role involves assessing patients, developing patient-centered case management plans, coordinating interventions, and advocating for patient care needs. The Liaison Nurse collaborates with various healthcare professionals, monitors patient responses to interventions, and ensures a seamless continuum of care. Basic qualifications include a Bachelor's degree, RN license in Washington, and three years of recent RN clinical experience. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Legal Support Assistant

Company: Ballard Spahr LLP

Location: Washington DC

Posted Nov 19, 2024

Ballard Spahr is a renowned national law firm with a diverse group of mentors, colleagues, and friends. They offer a career growth opportunity for a Legal Support Assistant in their Washington DC office.

Associate Platform Consultant

Company: Yext

Location: Washington, DC

Posted Nov 19, 2024

Yext is hiring an Associate Platform Consultant to provide platform configuration and data management services to its customers. The role involves working directly with clients to identify goals and requirements, configuring the Yext environment, managing multiple requests, and partnering with the broader account team to exceed client expectations. The ideal candidate should have a BA/BS degree, 2-4 years of experience in software implementation or consulting, strong communication skills, and proficiency in data analysis. Bonus points for understanding of relational databases and project management certifications.

Part-Time Seasonal Editor (Sales Associate), Washington DC

Company: Glossier

Location: Washington, DC

Posted Nov 19, 2024

Glossier is a beauty company that prioritizes community and customer experience. They seek an Editor to ensure product presentation, packaging, and care align with their mission. The role involves collaborating with the team to create seamless customer experiences, both in-store and online. The ideal candidate should have 2+ years of customer service experience, preferably in retail or hospitality, and a passion for creating memorable experiences. They must be adaptable, empathetic, and a strong team player, with a focus on operational excellence and adherence to safety standards.

Laboratory Assistant, Travel Group

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 19, 2024

The Lab Assistant position involves performing pre-analytic phases of lab testing, including specimen collection and processing. Duties also encompass customer service, data entry, and maintenance tasks. The role requires knowledge of special specimen handling for specific patient groups and compliance with safety and accreditation requirements. Basic computer skills, good communication, and problem-solving abilities are essential. Preferred qualifications include recent phlebotomy or clinical lab experience.

Client Account Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Nov 19, 2024

The job description is for a Client Account Assistant who will support and collaborate with other teams to provide high-level client service. The role requires excellent proofreading and communication skills, as well as experience working independently and in a team.

Client Service Representative

Company: CSC

Location: Washington DC

Posted Nov 19, 2024

CSC is a global business that provides knowledge-based solutions to clients worldwide. They are hiring Client Service Representatives for their Motor Vehicle team, who will work directly with clients to provide solutions that help their business run smoother and smarter. The company offers competitive benefits, paid time off, and opportunities for growth.

Senior Named Account Executive, Washington DC, Maryland & Virginia

Company: Cloudflare

Location: Washington, DC

Posted Nov 19, 2024

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a highly motivated Named Account Executive for a remote role based in Washington DC, Virginia, or Maryland. The role involves managing a set of large accounts, driving business partnerships, and leveraging Cloudflare's solutions for digital transformation. The ideal candidate should have 6+ years of experience in cloud networking and security, strong sales acumen, and the ability to build relationships quickly. Cloudflare is committed to building a better Internet, protecting free speech, and maintaining user privacy.

Data Protection Incident Responder - USDS - DC

Company: TikTok

Location: Washington, DC

Posted Nov 19, 2024

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection and content assurance. The USDS Resiliency Operations Center manages incident response, crisis management, and business continuity. The Data Protection Incident Responder role involves managing incidents, coordinating cross-functional activities, and communicating with executive management. The company values creativity, collaboration, and diversity, offering a hybrid work schedule. Minimum qualifications include a Bachelor's degree in CyberSecurity, crisis management, or related field, and 3+ years of incident management experience.

Senior Payments Compliance Counsel

Company: TikTok

Location: Washington, DC

Posted Nov 19, 2024

TikTok, a leading platform for short-form mobile videos, seeks a Payments Compliance Counsel for its Global Legal Compliance Payments team. The role involves counseling product teams on payment issues, collaborating with various internal stakeholders, and staying updated on financial service regulations. The ideal candidate should be a qualified lawyer with fintech/payments industry experience, possessing strong judgment, issue identification skills, and the ability to simplify complex themes.

RN Case Manager Liaison Nurse (ER/ED) - 0.75 FTE Silverdale WA (St. Michael ER) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Nov 19, 2024

Kaiser Foundation Health Plan of Washington is seeking a Care Manager or Liaison Nurse with at least three years of recent RN medical/surgical/ambulatory clinical experience. The role involves case management for patients hospitalized at a nearby network facility, focusing on optimal health care outcomes and appropriate resource utilization. Responsibilities include assessing patients, developing patient-centered care plans, coordinating interventions, and advocating for patient care needs. The nurse will also collaborate with healthcare professionals, monitor patient responses, and participate in program effectiveness measurement. Basic qualifications include a Bachelor's degree, Registered Nurse License (Washington), and Case Manager Certificate within 24 months of hire. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Customer Management Solutions - Customer and Partner Management - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 19, 2024

Fannie Mae is a company that helps people buy and rent homes. They offer a flexible work environment and opportunities to grow your career. The company is looking for a Customer Management Solutions Senior Associate to oversee customer network development and customer support activities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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