Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Assistant General Manager - Reston

Company: Call Your Mother Deli

Location: Washington DC

Posted Nov 13, 2024

Call Your Mother is a neighborhood bagel shop and deli looking for an Assistant General Manager to oversee daily operations, manage team members, and maintain high operational standards. The ideal candidate has at least 1 year of experience in a restaurant management role, is hospitality-oriented, and aligns with the company's core values.

IT Specialist

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening in the Department of Health and Human Services, specifically in the Office of the Secretary, Assistant Secretary for Technology Policy/Office of the National Coordinator (ASTP/ONC) in Washington, D.C. The position requires U.S. citizenship, a background security investigation, and completion of DHS Form I-9. The role necessitates IT-related experience demonstrating four competencies: attention to detail, customer service, oral communication, and problem-solving. For GS-11, applicants must have a Ph.D. or equivalent, or relevant experience. GS-12 applicants need a year of specialized experience equivalent to GS-11, along with IT-related experience and the four competencies. The job involves implementing and managing interoperable IT systems, tracking project progress, and communicating updates to management.

Project Manager (Remote)

Company: Kaimetrix

Location: Washington DC

Posted Nov 13, 2024

Kaimetrix is seeking a Project Manager to lead large complex support services projects, requiring experience in full lifecycle project management, and a strong communication and leadership skills.

LPMHC (Suicide Prevention Case Manager)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 13, 2024

This job posting is for a Licensed Professional Mental Health Counselor (LPMHC) position at the VA, eligible for the Education Debt Reduction Program. U.S. Citizenship is required, and proficiency in English is mandatory. A master's or doctoral degree in a related field from a CACREP-accredited program is necessary. Candidates must possess a current, unrestricted driver's license and pass a pre-employment physical examination. The position requires participation in vaccination programs. The role involves intake, assessment, diagnosis, treatment planning, and implementation. Candidates must demonstrate knowledge of DSM, professional counseling practices, and multicultural counseling skills.

Supervisory IT Specialist (CUSTSPPRT)

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening for a Supervisory IT Specialist (CUSTSPPRT) at the Government Accountability Office (GAO). The role involves overseeing customer service and support operations for GAO end-users. The position requires U.S. citizenship, registration for Selective Service for males born after 1959, suitability for federal employment, completion of a probationary period, and a financial disclosure statement. Specialized experience of one year at the MS-I/GS-14 level in IT-related work is necessary. The role requires competencies in Attention to Detail, Customer Service, Oral Communication, and Problem Solving. The position offers comprehensive benefits and is an equal opportunity employer.

Intelligence Research Specialist

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is dedicated to safeguarding the Congress, its members, employees, visitors, and buildings from crime, disruption, and terrorism. They ensure a secure environment for Congress to carry out its constitutional and legislative duties. The USCP is currently seeking qualified candidates for various positions, requiring U.S. citizenship, successful completion of a background investigation, a Top Secret/SCI security clearance, and the ability to work flexible hours. The roles necessitate specialized experience in intelligence research, analysis, and evaluation, as well as Open Source Intelligence (OSINT). Applicants must provide an intelligence writing sample within the last 5 years. Benefits of a career with the USCP include a comprehensive benefits package.

Program Manager - DIRECT HIRE

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a senior position in the Office of Civil Rights (TCR) within the Federal Transit Administration. The role involves managing a comprehensive civil rights oversight program for FTA funding recipients. The job requires U.S. citizenship and specialized experience. Qualifications include managing programs or projects, analyzing issues, and developing solutions. The position may involve travel and telework. No specific education requirement is mentioned. The Fair Chance to Compete for Jobs Act applies, prohibiting the request for criminal history records before a conditional offer of employment.

Program Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The job posting is for a Program Analyst position at the IC-12 level, requiring a U.S. citizen with a background investigation for Public Trust/Moderate Risk. The ideal candidate should have strong customer service, analytical, problem-solving, and collaborative skills. They will conduct analysis of internal and external performance audit work products. Qualifications include one year of specialized experience in assessing and improving complex management processes, applying program management principles in audits, and coordinating corrective actions across multiple programs or levels of government.

Social Worker (Suicide Prevention Case Manager)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 13, 2024

This job posting details a position eligible for the Education Debt Reduction Program (EDRP), offering reimbursement for student loan payments. The role requires U.S. citizenship, English proficiency, a current driver's license, and a master's degree in social work from an accredited school. Licensure or certification in social work is mandatory. The position involves working with Veterans and their families, assessing their needs, and formulating treatment plans. The role is physically demanding and requires vaccination against COVID-19. Federal benefits are offered, including comprehensive healthcare and retirement plans.

Deputy Assistant Director - Chief Learning Officer

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The ATF, a U.S. Department of Justice law enforcement agency, safeguards communities from violent crimes, illegal firearm use, explosives misuse, arson, terrorism, and illegal alcohol/tobacco diversion. They collaborate with communities, industries, law enforcement, and public safety agencies for information sharing, training, research, and technology. New employees must sign a mobility agreement, have top-secret clearance, pass drug screening, and be U.S. citizens. They must also meet executive core qualifications and technical qualifications, including leading change, results-driven approach, and experience in workforce development policies.

Program Manager - DIRECT HIRE

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is a Senior Liaison role in the Office of Civil Rights (TCR) within the Federal Transit Administration (FTA). The incumbent will report to the Deputy Associate Administrator and lead strategic projects, focusing on communication and coordination efforts across FTA and the Department. The role aims to enhance TCR's ability to shape, align, and communicate civil rights policy and priorities, and promote recipient compliance with federal requirements.

Change Management Specialist

Company: BLN24

Location: Washington DC

Posted Nov 13, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are seeking a Change Management and Communications Specialist to join their team. The role involves developing and implementing change management strategies, communicating with stakeholders, and collaborating with project teams.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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