Customer Success Manager Jobs

1,122,247 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: USA

Posted Dec 13, 2025

This job description highlights a FullStack Product Engineer role at Dropbox DocSend, emphasizing opportunities to shape secure document management solutions, collaborate with cross-functional teams, and contribute to high-growth initiatives. The position requires expertise in fullstack development, agile practices, and large-scale web applications, with competitive compensation across US zones.

Sr. Flight Control Law Engineer

Company: Reliable Robotics

Location: USA

Posted Dec 13, 2025

The text describes a company developing safety-enhancing aviation technology to save lives and create a safer, more convenient transportation future. It outlines a Sr Flight Controls Engineer role with responsibilities in flight control systems, simulation, and testing, along with competitive compensation and a mission-driven team focus.

Senior Software Engineer - Host Platforms & Access

Company: Airbnb

Location: USA

Posted Dec 13, 2025

This job posting seeks a Senior Software Engineer to develop scalable platforms and APIs for Airbnb's Host Pricing and Settings team. The role involves collaborating with cross-functional teams, improving systems, and ensuring technical excellence. Airbnb emphasizes diversity and inclusion in their hiring process.

Engineering Manager - MapGPT

Company: Mapbox

Location: USA

Posted Dec 13, 2025

Mapbox is a leading platform for location-aware businesses, offering innovative solutions like MapGPT. The role involves managing an engineering team to develop cutting-edge technologies while prioritizing customer needs and operational excellence.

Sales Solutions Engineer (French Speaker)

Company: Twilio

Location: UK

Posted Dec 13, 2025

This job posting outlines a Solutions Engineer role at Twilio in the EMEA region, emphasizing technical expertise, presales experience, and collaboration with stakeholders. It details responsibilities, qualifications, and benefits, with a remote work arrangement and travel requirements.

Clinical Training Lead

Company: Form Health

Location: USA

Posted Dec 13, 2025

This job description outlines the Clinical Training Lead role at Form Health, emphasizing responsibilities like designing onboarding programs, developing training materials, and collaborating across teams. It highlights qualifications and expectations for ensuring standardized, high-quality clinical training while supporting organizational growth and scalability.

Senior Software Engineer - Community Support Engineering (Foundations)

Company: Airbnb

Location: China

Posted Dec 13, 2025

This job posting highlights a Senior Software Engineer role at Airbnb, focusing on impactful projects and collaboration. The position offers opportunities to enhance AI-driven solutions and contribute to global initiatives, with a commitment to diversity and inclusion.

Customer Success Manager

Company: Allium

Location: USA

Posted Dec 13, 2025

Allium simplifies blockchain data access by addressing industry challenges, inspired by Bloomberg and Google's data organization. Their mission serves analysts and engineers with reliable, scalable solutions, supported by enterprise customers and a strategic customer success role.

Senior Software Engineer, Online Database Infrastructure - Ingestion

Company: Airbnb

Location: USA

Posted Dec 13, 2025

This job description outlines a role in building data export platforms at Airbnb, emphasizing technical expertise in distributed systems and collaboration with cross-functional teams. It highlights responsibilities like system operations, mentorship, and operational standards, while also mentioning inclusion commitments and remote work eligibility.

Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: Canada

Posted Dec 13, 2025

The role involves developing secure document management tools with cross-functional teams, contributing to a fast-growing startup-like environment. Requirements include experience in Ruby on Rails, React, and agile practices.

Senior Staff Data Engineer - Marketplaces DNA

Company: Airbnb

Location: USA

Posted Dec 13, 2025

This role involves developing AI/data products, collaborating on critical data initiatives, and contributing to Airbnb's inclusive innovation efforts.

Lead Quality Engineer (Domain Lead)

Company: Goodnotes

Location: Singapore

Posted Dec 13, 2025

The text describes a Quality Engineer role at Goodnotes, emphasizing strategic leadership, quality ownership, and team collaboration. It highlights benefits like equity, flexible work arrangements, and professional development opportunities, presenting the position as impactful and growth-oriented.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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