Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Solution Architect

Company: IBM

Location: Houston, US

Posted Dec 23, 2025

The text describes a senior technical leadership role at IBM emphasizing innovation, strategic problem-solving, and impactful organizational change. It highlights responsibilities such as defining system architectures, leading technical decisions, and driving business outcomes through advanced analytics and technology adoption. Required expertise includes Databricks ecosystem proficiency, data governance, and consulting leadership skills with a focus on delivering measurable business results.

Market Counsel (General Counsel), IBM Australia/ New Zealand

Company: IBM

Location: SYDNEY, AU

Posted Dec 23, 2025

This text describes a senior legal role at IBM with opportunities to influence business strategy, ensure compliance, and drive innovation through global collaboration. It highlights career growth, leadership responsibilities, and the importance of balancing legal risk with strategic objectives in a dynamic environment.

Delivery Consultant - zLinux

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

The text promotes a career at IBM Technology Expert Labs, emphasizing collaborative innovation, career growth, and impactful problem-solving for clients. It highlights technical expertise, cross-functional teamwork, and opportunities to work on complex projects with global teams.

Internship Android Developer

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration, innovation, and professional growth. It outlines responsibilities involving technical expertise, client support, and skill development, while highlighting the company's focus on long-term career development and technological advancement.

Package consultant Intern - Commerce Transformation

Company: IBM

Location: Islamabad, PK

Posted Dec 23, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration, innovation, and growth opportunities. It outlines responsibilities involving digital experience design, Adobe tools, and teamwork, while highlighting required skills and preferred experiences in technology and customer journeys.

Visual Design

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and client impact. Responsibilities include designing user experiences, working with cross-functional teams, and leveraging AI technologies. The role offers growth opportunities and a supportive culture.

Package Consultant-SAP HANA EPM

Company: IBM

Location: Shanghai, CN

Posted Dec 23, 2025

The text describes a career in IBM Consulting focused on collaborative client relationships, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It highlights roles involving SAP expertise, strategic problem-solving, and technology integration across industries.

Technical Solution Architect

Company: IBM

Location: Armonk, US

Posted Dec 23, 2025

This job posting outlines a Technical Solution Architect role requiring a Bachelor's degree and experience with specific technologies. It details responsibilities, required skills, and a salary range of $150,550 to $194,500 per year.

Government and Policy Affairs Manager

Company: IBM

Location: CANBERRA, AU

Posted Dec 23, 2025

The text describes IBM's Legal Regulatory Affairs role, emphasizing innovation, integrity, and global collaboration. It outlines responsibilities involving government relations, policy influence, and supporting business growth through technology and compliance. Required qualifications include a bachelor's degree and expertise in government relations, with preferred skills in policy development and IT trends.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This role involves collaborating with global clients to drive digital transformation using agile methods and AI. It emphasizes long-term growth, innovation, and impactful solutions through strategic partnerships and technology platforms.

Senior MM Consultant (5+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 23, 2025

The text describes a career in IBM Consulting focused on long-term client relationships and collaboration with global clients. It highlights opportunities to work with industry visionaries, deliver high-quality SAP solutions, and drive innovation through hybrid cloud and AI initiatives. The role emphasizes strategic problem-solving, technical expertise, and professional growth across diverse industries.

Senior AWS Cloud Full Stack Developer - Defence

Company: IBM

Location: London, GB

Posted Dec 23, 2025

IBM CIC offers extensive career growth, training, and a supportive work environment with benefits like flexible working and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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