Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

AI Solutions Engineer - Post Sales

Company: Weights & Biases

Location: USA

Posted Jan 22, 2025

Weights & Biases, a Series C company with $250M in funding, is hiring an AI Solutions Engineer Post Sales. The role involves working with top ML/GenAI teams globally, focusing on customer success and adoption post-sales. Responsibilities include mastering complex ML pipelines, serving as a trusted advisor, and providing customer feedback to influence product development. Requirements include 35 years of relevant experience, strong programming proficiency in Python, excellent communication skills, and experience with cloud platforms and Linux/Unix.

Staff Data Scientist - Data Platforms

Company: Pinterest

Location: USA

Posted Jan 22, 2025

Pinterest is seeking a seasoned Data Scientist with 8+ years of experience to enhance their data labeling capabilities. The role involves applying data science and analytics to improve data collection approaches, collaborating with stakeholders, and mentoring other data scientists. The ideal candidate should have a proven track record in crafting high-quality algorithmic code, developing prompts for LLMs, and executing cross-functional initiatives.

Technical Product Lead - Platform & Infrastructure

Company: Nova Talent

Location: USA

Posted Jan 22, 2025

MileIQ is looking for a seasoned Technical Product Leader to oversee critical initiatives across their internal platform services and infrastructure. The ideal candidate should have a proven track record in leading platform development and evolution within a consumer-focused startup, with deep experience across the full technology stack. The role involves leading multiple teams, driving cross-functional collaboration, championing a user-centric approach, embracing a data-driven mindset, and delivering projects on time and within budget. The candidate should have 7+ years of experience in product or program management, strong understanding of the software development lifecycle, excellent communication skills, a data-driven mindset, and a passion for user-centricity.

Finance Analyst – Financial Planning and Analysis

Company: 3M

Location: USA

Posted Jan 22, 2025

3M is offering a Financial Analyst position in the Financial Planning and Analysis department. The role involves collaborating with innovative 3Mers worldwide, analyzing financials for performance management, resource allocation, and cashflow management. The successful candidate will leverage data across multiple systems, perform financial analysis, and provide portfolio support for growth. The ideal candidate should have a Bachelor's degree or higher, five years of finance/accounting experience, and strong financial acumen. 3M offers competitive pay, benefits, and programs to support wellbeing. The position requires compliance with corporate policies and security standards.

Analytics Engineer

Company: Rocket Money

Location: USA

Posted Jan 22, 2025

Rocket Money is seeking an experienced Analytics Engineer to join their team. The role involves working in interdisciplinary teams to deliver product features, enable product analytics, and experimentation through accurate and timely data modeling of customer data. The ideal candidate should have 4+ years of experience in the analytics stack, proficiency in SQL, and experience with SQL templating engines like DBT. They should be detail-oriented, organized, and comfortable working in a fast-paced environment. The role also involves partnering with analytics teams, business stakeholders, and engineers to deliver analytics solutions to business problems. Rocket Money offers competitive pay, health benefits, and unlimited PTO.

Director of Partner Sales

Company: PosiGen

Location: USA

Posted Jan 22, 2025

PosiGen is seeking a Director of Partner Sales to lead the expansion and management of their solar contractor partner network. This strategic hybrid role requires proven B2B sales expertise and the ability to build and maintain strong long-term partnerships. The position can be remote but candidates located in the Northeast region are preferred. Essential job functions include leading a high-performing team, building and maintaining relationships with partners, developing strategic sales plans, and forecasting sales volumes. The ideal candidate will have exceptional communication skills, meticulous attention to detail, and proficiency in Excel. A Bachelor's degree in Sales, Marketing, Business, or a related field is preferred, along with a minimum of 2 years of experience in a sales-related role and 2+ years in the residential solar industry. The role involves regular speaking, listening, standing, walking, and occasionally lifting up to 40 pounds.

Director - Software Engineering

Company: Twilio

Location: USA

Posted Jan 22, 2025

Twilio is seeking a Director of Software Engineer for its Billing team. The role involves leading a team of engineers, collaborating with peers to develop technical strategies, and influencing the direction of the team. The ideal candidate should have extensive experience in large-scale distributed systems, understanding of architectural patterns, and a strong customer focus. Prior experience in the Billing domain is highly desirable. The role is remote but not eligible for hiring in certain areas. Twilio offers competitive pay, generous time-off, and various benefits.

Director of Accounting

Company: Weights & Biases

Location: USA

Posted Jan 22, 2025

Weights & Biases, a Series C company with $250M in funding, is seeking a Director of Accounting. The role involves leading financial leadership, accounting operations, treasury, controls, revenue recognition, contract management, financial reporting, and compliance. The Director will oversee various aspects of operational accounting, develop robust internal controls, and ensure compliance with regulatory requirements. They will also foster a culture of continuous improvement, build high-performing teams, and mentor staff members. The ideal candidate should have a minimum of 10+ years of experience in public accounting or multinational corporations, CPA and Big Four experience a plus, and strong analytical, communication, leadership, and management skills.

Senior Enterprise Account Executive

Company: Contentsquare

Location: USA

Posted Jan 22, 2025

Contentsquare, a global leader in experience analytics, is seeking a Sr Enterprise Account Executive to drive revenue and ensure long-term success in North America. The role involves managing the full sales cycle, promoting the company's value proposition, and establishing relationships with senior executives. The ideal candidate should have 7+ years of enterprise SaaS sales experience, an entrepreneurial spirit, and the ability to handle multiple opportunities simultaneously. Contentsquare offers a competitive salary, flexible work policies, and a range of benefits including career development, mentorship, and stock options.

Product Compliance Counsel

Company: Deputy

Location: USA

Posted Jan 22, 2025

Deputy, a SaaS workforce management company, is seeking a highly skilled Product Compliance Counsel to join their InHouse Legal Team. The role involves owning end-to-end compliance legal strategy, partnering cross-functionally, drafting and negotiating commercial agreements, creating compliance training programs, and staying updated on relevant laws. The ideal candidate should have a JD from an accredited US law school, minimum 4 years of legal experience, strong familiarity with US wage and hour laws, and experience negotiating business transactions. The company offers a competitive salary range, ownership in the company via Share Options, comprehensive health benefits, and a flexible remote-first work policy.

Regional Vice President - Commercial

Company: Grafana Labs

Location: USA

Posted Jan 22, 2025

Grafana Labs is seeking a Regional Vice President Commercial to lead a team of Regional Directors, driving revenue growth and talent acquisition. The RVP will be responsible for the region's success, reputation, and culture, and will partner with other GTM leaders to ensure alignment with North America and company goals. Key responsibilities include managing a team of 5 Regional Directors across the US, fostering a collaborative environment, traveling for deal creation and closure, and hiring, retaining, and developing team members. The ideal candidate will have 3+ years of SaaS Sales leadership, a track record of exceeding quotas, and experience leading product-led sales teams in a fast-paced, technical environment. The OTE compensation range for this role is $420,000 - $450,000, with benefits including equity and a bonus.

Executive Assistant

Company: Webflow

Location: USA

Posted Jan 22, 2025

Webflow is seeking a temporary full-time Executive Assistant for the CEO and CFO, running from March to November 2025. The role involves calendar and inbox management, meeting coordination, project event management, travel arrangements, information flow management, and stakeholder interaction. The successful candidate should have 4-6 years of experience supporting CEO and C-level executives, strong organizational skills, excellent communication abilities, tech-savviness, discretion, adaptability, and be a culture ambassador. Webflow offers competitive compensation, benefits, and a remote-first work environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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