Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Associate Director - Technical Accounting and Financial Reporting

Company: Cover Genius

Location: USA

Posted Dec 09, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They are recognized for their award-winning insurance distribution platform and have been ranked as the 1 fastest-growing company in APAC by the Financial Times. The company values diversity, cultural programs, and social entrepreneurship. They are looking for a Senior Director Global Financial Reporting to oversee IFRS and US GAAP financial reporting, manage external reporting requirements, and drive the adoption of new financial reporting tools and processes.

Senior Account Executive - Mid Market Payroll & HR Solutions

Company: Restaurant365

Location: USA

Posted Dec 09, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They offer a unique, centralized solution and emphasize empowering team members to produce top results. The Senior Account Executive for Mid Market Payroll and HR Solutions will sell the R365 Workforce Solution and related products, manage the sales cycle, and maintain accurate pipelines and forecasts. The role requires strong sales skills, HCM industry experience, and knowledge of restaurant operations and technology. The position offers a salary range of $100,000 - $120,000 + commission, comprehensive medical benefits, 401k with matching, equity options, unlimited PTO, and company holidays.

Account Executive, Mid-Market

Company: Syndigo

Location: USA

Posted Dec 09, 2024

The role of a Syndigo New Business Account Executive involves identifying opportunities and building relationships with mid-market retail industry manufacturers and suppliers to provide accurate and up-to-date content experiences. The position requires strong sales skills, familiarity with Salesforce, Salesloft, and ZoomInfo, and the ability to qualify prospects and close deals. The ideal candidate should have a Bachelor's degree and at least 3 years of quota-carrying sales experience.

Software Engineer - Grafana k6 Cloud Data

Company: Grafana Labs

Location: USA

Posted Dec 09, 2024

The text describes a remote position for a Software Engineer in the Reliability Testing department of Grafana, focusing on Grafana Cloud k6 performance testing and Synthetic Monitoring. The role involves working with the k6 OSS tool, contributing to the backbone of the cloud system, and collaborating with other teams. The requirements include DevOps practices, Python and Go familiarity, good interpersonal and technical communication skills, and experience with large-scale distributed systems and testing frameworks.

Product Onboarding Specialist

Company: Teikametrics

Location: USA

Posted Dec 09, 2024

The role of a Product Onboarding Specialist at Teikametrics involves acting as a concierge for new customers, delivering a tailored whiteglove onboarding experience, and ensuring customers are set up for long-term success. The candidate should have a bachelor's degree in Marketing or Business, 3+ years of experience in Customer Success or Product Onboarding, and strong understanding of ecommerce advertising. The company offers competitive cash, a robust benefits package, generous stock option packages, remote-friendly work, and unlimited paid vacation policy.

Senior Lead, Measurement & Attribution - Models

Company: StackAdapt

Location: USA

Posted Dec 09, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They empower digitally-focused companies to deliver outcomes and exceptional campaign performance every day. The company was founded with a vision to be more than an advertising platform, its a hub of innovation, imagination, and creativity. The role of Senior Lead of Solutions Measurement and Attribution involves working on projects and partnerships aimed at improving platform and campaign performance against industry benchmarks and peers. The candidate should have 3-5+ years of relevant experience driving projects and building solutions within Measurement Attribution and Performance.

Senior Financial Partnerships Manager - Brokerage

Company: Mercury

Location: USA

Posted Dec 09, 2024

Mercury is building a financial stack for startups, focusing on dashboards, partnerships, and banking services. The Senior Financial Partnerships Manager role involves managing strategic partnerships, growing current partnerships, and ensuring seamless integrations. The role requires strong partnership leadership, communication, and technical skills.

Global Sector Leader

Company: CloudFactory

Location: USA

Posted Dec 09, 2024

The text describes a leadership role in a leading AI company, focusing on strategic planning, account management, revenue growth, and customer success. The role requires a deep understanding of clients' industries and business challenges, as well as expertise in aligning AI-driven solutions to create measurable value. The Global Sector Leader will be a key advisor, strategist, and relationship builder, ensuring high customer satisfaction, driving revenue growth, and collaborating with internal teams to deliver exceptional service.

Website Engineer

Company: ElevenLabs

Location: USA

Posted Dec 09, 2024

This is a job posting for a marketing designer role at ElevenLabs, a global company specializing in voice technology. The role involves designing and implementing beautiful, intuitive marketing pages, optimizing them for engagement and conversions, and collaborating with other teams to ensure a cohesive web experience. The company is looking for an ambitious individual with technical excellence, ethical awareness, and a passion for audio AI and accessibility.

Engineering Manager - Email Team

Company: OneSignal

Location: USA

Posted Dec 09, 2024

The Email team at OneSignal is a crucial part of the company's omnichannel platform, responsible for building user interface, API, and internal services for advanced email sending capabilities. The team's work has a significant impact on the company's success and is involved in daily challenges at the intersection of scalable engineering and innovative product development. The team's responsibilities include delivering a novel best-in-class email marketing solution, collaborating with engineers, building a high-performing team, managing career growth, defining product analytics strategy, and working cross-functionally to ensure system scalability.

Customer Success Manager - Digital

Company: Vercel

Location: USA

Posted Dec 09, 2024

Vercel offers a Frontend Cloud service for developers to build, scale, and secure web applications. They are looking for a Customer Success Manager Digital to manage customer interactions, provide product knowledge, and ensure customer satisfaction. The role requires technical knowledge, customer engagement skills, and the ability to work across time zones. The compensation package includes a great salary, stock options, healthcare, flexible time off, and remote-friendly work.

Director - Customer Experience & Education

Company: UpGuard

Location: USA

Posted Dec 09, 2024

UpGuard is seeking a Customer-Driven Director of Customer Experience and Education to lead the development and execution of their self-service and customer education function. The role will create a scalable customer-centric self-service model and robust education programs to empower customers to get the most out of their products. The Director will also own strategic initiatives that enhance the customer experience, aligning closely with Product, Sales, and Customer Success teams.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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