Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Business Intelligence Engineer II

Company: Pathward

Location: USA

Posted Dec 09, 2024

Pathward is a hybrid remote office company dedicated to growing its talent globally. They offer a financial empowerment company that works with innovators to increase financial availability choice and opportunity for all. They celebrate unique perspectives and embrace the voices of employees, customers, partners, and communities. The Business Intelligence Engineer II role involves supporting the maintenance of BI applications, analyzing data, and ensuring quality in Pathwards technology stack.

Manager - Customer Education

Company: UpGuard

Location: USA

Posted Dec 09, 2024

UpGuard is looking for a Manager Customer Education to lead the development of a comprehensive knowledge base and customer education content. The role involves building and managing a robust library of tutorials, product guides, FAQs, and other resources to empower customers and support their product journey. The Manager Customer Education will also drive self-service adoption, help customers maximize their use of UpGuard's products, and reduce reliance on direct support.

Engineering Manager - Growth

Company: Gusto, Inc.

Location: USA

Posted Dec 09, 2024

The role of a software engineering manager for the Payroll Onboarding Team at Gusto involves empowering a team of engineers to simplify and improve the onboarding process for new and existing customers. The team uses technologies like OCR and AI to build a human-centric onboarding flow. The manager will collaborate with product and design leads, as well as partners across various departments, to drive iteration and innovation. The ideal candidate has 8+ years of professional software development experience, with a focus on B2B software and growth engineering.

Product Designer

Company: Auria

Location: USA

Posted Dec 09, 2024

Auria is seeking a Product Designer with 10+ years of experience to support the United States Space Force in designing and developing applications for space dominance missions. The role requires experience in DoD software development programs, space software design, and USSFUSAF software design. Auria is a provider of solutions and software in support of complex Space National Security and Cyber missions, offering a rich benefits package and commitment to diversity and inclusion.

Principal Product Manager - SaaS

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

The text describes a Principal Product Manager SaaS Platform role at AffiniPay, focusing on ensuring scalability, configurability, and integration of the SaaS platform. The role involves collaborating with engineering teams, driving a shared identity service, and ensuring regulatory compliance. The ideal candidate should have a deep understanding of software platform product architecture, strong analytical skills, and a customer-focused approach.

Backend Engineer III

Company: Alma

Location: USA

Posted Dec 09, 2024

Alma is seeking a mission-driven Backend Engineer III to join their team dedicated to building tools and services for mental health providers. The ideal candidate is experienced in building APIs, system design, and relational databases. The role involves designing, developing, and implementing maintainable and scalable backend systems using various technologies. The benefits include health insurance, 401K, monthly stipends, and flexible PTO.

Head of Marketing

Company: Silvur

Location: USA

Posted Dec 09, 2024

Silvur is a fintech company modernizing retirement decision-making in America. They partner with financial institutions to deliver tools for their members, reaching over 3 million credit union members. Their best-in-class platform has been recognized by Forbes and other industry leaders. Silvur is backed by leading VCs and strategic investors, and is looking to expand its platform and grow its credit union partnerships.

VP - Enterprise Sales

Company: 1Password

Location: USA

Posted Dec 09, 2024

1Password is seeking a strategic and experienced Vice President Enterprise leader to drive revenue growth by expanding their footprint within Enterprise markets and building sustainable high-performing revenue channels. The role requires a visionary leader with a bias for action and a relentless commitment to results who thrives in a dynamic high-growth environment. The successful candidate will be instrumental in leading and scaling the North American sales team, developing and implementing strategic sales plans, and building relationships with key customers, partners, and stakeholders.

Director of Program Management Office

Company: Pax8

Location: USA

Posted Dec 09, 2024

The role of Director of Program Management at SampO involves working closely with the VP of Value Management, leading a team of project and program management professionals, and driving consistency, alignment, and portfolio prioritization management. The successful candidate will have at least 10 years of management experience and 7-10 years of project-program management experience.

Senior Website Services Specialist

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

This is an exciting opportunity for a Senior Website Services Specialist to lead in maintaining and enhancing customer websites, building strong relationships, and shaping impactful online experiences. The role involves managing client relationships, maintaining a ticketing system, fostering strong partnerships, defining project deliverables, collaborating with customers, overseeing multiple content management systems, crafting and editing web content, acting as a liaison between teams, identifying opportunities for product enhancement, and training new team members.

Principal Product Manager - Growth

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

AffiniPay is looking for a Principal Product Manager Growth to spearhead product-led growth strategies, drive initiatives with transformational impact, and collaborate with various teams to reinvent customer interactions, accelerate growth loops, and build new ones.

Senior Manager, Product Design

Company: Onebrief

Location: USA

Posted Dec 09, 2024

Onebrief is a revolutionary platform for military staff workflows and operational planning, designed to enable smarter real-time decisions with unparalleled collaboration features, AI-enhanced tools, and customizable workflows. Founded in 2017, Onebrief has raised $53M+ and counting from leading venture investors. The Product Design leader will shape and develop the end-to-end military planning tool, leading a team of Product Designers to understand customer pain points and translate them into simple and effective design solutions.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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