Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Machine Learning Engineer - Recommendation System, Quora

Company: Quora

Location: USA

Posted Dec 08, 2024

Quora is a remote-first company with a mission to grow and share the world's knowledge. They offer a global knowledge sharing platform, Quora, with over 400M monthly unique visitors. They also have a platform, Poe, providing AI language models for various purposes. The Recommender System team at Quora works on challenging problems, optimizing content distribution, and improving machine learning systems. The team is remote-first, flexible, and autonomous, with a high degree of impact on the company's product and growth. The team is looking for a machine learning engineer to improve existing systems, build new products, and collaborate with cross-functional partners.

Content Creator

Company: Ollie Pets

Location: USA

Posted Dec 08, 2024

Ollie is looking for a Content Creator to create engaging short-form video content for social media platforms, aligning with their brand voice and objectives. The ideal candidate should stay ahead of social media trends, collaborate with the marketing team, and continuously improve content performance.

Product Lead

Company: Private (External)

Location: USA

Posted Dec 08, 2024

The text is a job description for a Product Lead role at GD. The role involves assembling and leading cross-functional teams to drive product development, optimization, and scale. The ideal candidate should have experience in product programs, business development, and partnerships. They should be curious, have excellent follow-through, and be data-driven. The role requires setting vision, defining success, and driving program quality. The candidate will also support fundraising and manage high-performing cross-functional teams.

Manager - Machine Learning Engagement Management

Company: OfferFit

Location: USA

Posted Dec 08, 2024

The Manager ML Engagement Management role is a critical part of OfferFit's growing Implementation team. The ideal candidate should be passionate about technical program delivery, process engineering, and defining strategy. They should also be an expert in developing relationships with customer stakeholders. The role involves owning all phases of OfferFit use case delivery, running design sessions with customers, championing project management excellence, and building relationships with key stakeholders at OfferFit customers. The position offers a base salary range of $146,000 - $160,000 per year, plus eligibility for additional bonuses, commissions, and equity options. OfferFit offers a 100 remote work environment, flexible hours, and a full range of medical, financial, and other benefits.

Manager - Implementation Project Manager

Company: Restaurant365

Location: USA

Posted Dec 08, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They focus on empowering team members, constantly evolving, and aiming for the best in class. The Manager of Implementation Project Managers will lead teams, coach them, and ensure project success. The role requires 3+ years of team leadership experience, implementation management, and knowledge of R365 implementation methodologies. Preferred qualifications include PMP certification, Microsoft certifications, and experience in restaurant industry software implementations.

Director, Product Management - Margin

Company: Kraken

Location: USA

Posted Dec 08, 2024

Kraken is a mission-focused company with crypto values, aiming to accelerate global adoption of crypto for financial freedom and inclusion. They are seeking a Product Director to lead the development and evolution of their global margin trading product suite.

Senior Financial Partnerships Manager - Cards

Company: Mercury

Location: USA

Posted Dec 08, 2024

Mercury is building a financial tools stack for startups, focusing on dashboards, partnerships, and customer satisfaction. The Financial Partnerships team maintains external relationships and streamlines workflows. The Senior Partnerships Manager will manage strategic financial partners, grow current partnerships, and ensure all integrations and escalations are managed appropriately.

Customer Success Manager – Federal Sector

Company: Mattermost

Location: USA

Posted Dec 08, 2024

Mattermost is a remote-only company seeking an innovative Customer Success Manager to build relationships with US Public Sector customers and ensure a successful customer journey. The role involves representing the Voice of the Customer, developing strategic relationships, and renewing customer subscriptions. Requirements include a proven track record of developing and managing customer relationships, understanding Open Source apps and their monetization, and strong knowledge of the DevOps market and ecosystem.

Content Marketing Manager

Company: Cover Genius

Location: USA

Posted Dec 08, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They have been recognized with dozens of awards and are seeking a strategic hands-on Content Marketing Manager to lead and execute their content initiatives.

Lead Product Designer

Company: Level AI

Location: USA

Posted Dec 08, 2024

Level AI is a Series C startup founded in 2019, headquartered in Mountain View, California. They specialize in revolutionizing customer engagement by transforming contact centers into strategic assets using their AI-native platform. The platform leverages advanced technologies like Large Language Models to extract deep insights from customer interactions. Level AI empowers organizations to enhance customer experience and drive growth by providing actionable intelligence. The company is looking for an experienced product designer with a passion for AI technology.

Regional Vice President Enterprise Sales - Growth

Company: Udacity

Location: USA

Posted Dec 08, 2024

Udacity, now an Accenture company, is seeking a Regional Vice President of Enterprise Sales to lead and inspire a team of Enterprise Account Executives in the US. The role involves driving revenue growth through increased renewals and expansion of existing customer accounts. The position is based in the US only, with no relocation or visa sponsorship offered. The successful candidate will create a positive culture, enable the team with skills and tools, leverage enterprise sales experience, cultivate relationships, and accurately forecast and report team metrics.

Staff Product Designer

Company: brightwheel

Location: USA

Posted Dec 08, 2024

Brightwheel is seeking a Staff Product Designer to drive work across iOS, Android, and web. The role involves working embedded in a cross-functional product team to build beautiful, easy-to-use products for teachers and families across the globe. The candidate should have 6+ years of experience as a Product Designer, with 2+ years of mobile experience across iOS and Android. They should have a strong portfolio of case studies demonstrating a successful track record of human-centered design solutions that address strategic business problems. The role also involves designing end-to-end customer journeys from software to service, having deep expertise in UI/UX craft, and being able to think long-term towards a broader vision.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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