Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Senior Manager - Go to Market Analytics

Company: Sprout Social

Location: USA

Posted Dec 07, 2024

Sprout Social is looking to hire a Senior Manager Go to Market Analytics for their Sales and Success team. The role involves driving data-driven decision making, leading and developing a high-performing team, and optimizing revenue operations forecast. The minimum qualifications include 8+ years of experience in data analytics, business intelligence, or a related field, 5+ years of experience leading and managing teams, strong proficiency in SQL and advanced Excel skills, and deep experience with data visualization and BI tools. The role also requires experience with advanced statistical modeling or machine learning techniques. The ideal candidate will have strong analytical and problem-solving skills, excellent communication and presentation skills, and the ability to work independently and collaboratively. The role offers a comprehensive benefits program, including insurance, flexible paid time off, parental leave, wellness initiatives, ongoing education and development opportunities, and a growing corporate social responsibility program.

L1 EUX Engineer

Company: Bluemantis

Location: USA

Posted Dec 07, 2024

The Support Center Analyst AAT provides first line technological support to Managed Services contracted clients. They are responsible for problem determination, incident recording, and resolution of customer issues. This is an entry level position focused on end user account administration tasks.

CS Ambassador Senior Program Manager

Company: Code.org

Location: USA

Posted Dec 07, 2024

The job summary is for a Senior Program Manager position at Code.org aiming to lead and scale the CS Ambassador Program, focusing on day-to-day operations, strategic partnerships, growth, and using a data-driven approach to deliver measurable outcomes. The ideal candidate should have a strong background in program management, partnership development, and experience with initiatives aimed at driving equitable participation in STEM education. The position is a one-year contract ending September 1, 2025.

Medical Policy Writer

Company: Cohere Health

Location: USA

Posted Dec 07, 2024

Cohere Health is a fast-growing clinical intelligence company that is improving lives at scale by promoting the best patient-specific care options using leading-edge AI combined with deep clinical expertise. The company's solutions have been adopted by health insurance plans covering over 15 million people, and revenues and company size have quadrupled. Cohere Health is looking for a Medical Policy Writer to join a rapidly growing digital health company. The role involves policy development, facilitation, updates and maintenance, stakeholder engagement and communication, quality assurance and review, training and development, and documentation and process management.

AI-Enabled Insights Analyst

Company: Airbnb

Location: USA

Posted Dec 07, 2024

The text describes a job posting for an AI-Enabled Insights Analyst position at Airbnb. The role involves leveraging AI technologies to improve research methods, providing AI-powered analytical services, contributing to data analysis, and communicating insights. The ideal candidate should have a Bachelor's degree in a relevant field, experience with NLP, and proficiency in Python or R. The position is remote-eligible and requires working in the Pacific Time Zone.

Regional Cloud GTM Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana is seeking a driven Regional Cloud GTM Manager to lead and execute partnerships with AWS and Google Cloud in the US. The role involves coselling, comarketing, and working closely with sales and marketing teams. The candidate should have 10+ years of experience in building SaaS ISV partnership programs, expertise in AWS and Google Cloud services, and a history of consistent goal achievement.

Director, Mid-Market Sales

Company: DevRev

Location: USA

Posted Dec 07, 2024

The Director MidMarket Sales East is responsible for driving success in a designated MidMarket region in the Americas. Responsibilities include driving ARR growth, developing US GTM strategy, working with Marketing and Partnership teams, hiring and managing a high-performing sales team, fostering a collaborative sales environment, delivering accurate forecast reports, using data-driven insights for decision-making, ensuring sales team organization, partnering with Product and Engineering teams, and having 10+ years of sales experience and management experience.

Regional VP Sales

Company: Quantum Metric

Location: USA

Posted Dec 07, 2024

Quantum Metric is a leader in Continuous Product Design, helping organizations put customers at the heart of everything they do. They capture insights from 40% of the world's internet users, supporting nationally recognized brands in various industries. The company has a diverse and inclusive culture, with a focus on empowering employees to become the best version of themselves. The role of Regional Vice President of Sales involves defining and executing the regional sales strategy, recruiting and mentoring sales reps, and ensuring cross-functional alignment with other teams. The ideal candidate is a startup enthusiast with a proven track record of defining sales strategies, running metrics-driven sales teams, and achieving sales results in new markets.

Senior Design Manager - Commerce Growth

Company: HubSpot

Location: USA

Posted Dec 07, 2024

The text is a job description for a Senior Design Manager position at Commerce Hub, a growth-focused company. The role requires product-focused growth experience, strong design skills, and the ability to collaborate with cross-functional teams. The company values empathy, curiosity, and building influence in a large dynamic organization. The job offers a cash compensation range of $200,000 - $320,000 annually, along with additional benefits and perks.

Director, Go To Market Operations

Company: CloudFactory

Location: USA

Posted Dec 07, 2024

This job posting is for a dynamic Revenue Operations Leader to drive and optimize revenue processes at a leading AI company. The role involves overseeing the entire revenue generation process, collaborating with various departments, optimizing processes, managing revenue streams, and implementing technology solutions. The company offers competitive salary, comprehensive benefits, and the opportunity to work with a forward-thinking AI team.

Lead Business Analyst - Healthcare

Company: Nuna

Location: USA

Posted Dec 07, 2024

The text discusses Nunas products, which aim to simplify the operationalization of value-based care. The role involves working with a cross-functional team to develop new iterations of Nunas products, understand payers and providers' needs, and collaborate with Product Managers, Engineering, and Design to extend Nunas products. The role requires a Bachelor's degree, 5+ years of experience in healthcare data and payer processes, and strong communication skills.

Customer Success Manager - SMB

Company: Cobalt

Location: USA

Posted Dec 07, 2024

Cobalt is looking for a top customer success manager to join their SMB team and help customers build and grow successful security testing programs. The candidate will own the overall relationship with assigned clients, increase adoption, ensure retention, drive increased growth and satisfaction, establish a trusted strategic advisor relationship with each assigned client, develop, prepare and nurture customers for advocacy, build successful security testing programs for their customers, act as the voice of the customer internally, monitor day-to-day service execution and customer satisfaction, work with customers to establish critical goals or other key performance indicators, manage the annual renewal process for customers, work to identify and develop upsell opportunities, program manage account escalations, interface with internal and external C-level executives, and team directly with Sales to build a great customer experience.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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