Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Senior Product Manager

Company: ExtraHop

Location: USA

Posted Dec 07, 2024

ExtraHop is seeking a world-class product management team to join their mission of providing security teams with intelligence to confront and stop advanced threats. This is an individual contributor role that will lead the growing portfolio of behavioral heuristic and IOC based detection capabilities. The role requires strong product management and security domain expertise, as well as experience in driving cross-functional alignment.

Strategic Channel Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Channel Manager US West to develop and execute a partner go-to-market strategy in the US West Coast region. The role involves working closely with sales, marketing, operations, and leadership teams to align sales and partner efforts with product, technical, and sales development efforts. The key task is to develop and deliver immediate and future revenue growth through the partner channel. The role requires experience in managing an emerging partner community and shaping the role and strategy in a rapidly growing company.

Senior Product Designer - CMS Authoring

Company: Webflow

Location: USA

Posted Dec 07, 2024

Webflow is seeking a Senior Product Designer to focus on content authoring and management workflows in their CMS. The role offers a competitive cash compensation package tailored to different geographic markets, with a focus on cost of labor. The candidate should have experience in designing end-to-end projects in complex products, preferably with experience in CMS, blogging software, notetaking apps, or products where users compose a significant amount of content. The ideal candidate should champion customer insights, demonstrate a history of shipping features, and have experience with Webflow and other web design and development tools.

Senior Manager - Corporate Finance

Company: Red Canary

Location: USA

Posted Dec 07, 2024

Red Canary is seeking a Senior Manager Corporate Finance to join their growing Finance team. The ideal candidate will have 8+ years of experience in FP&A Corporate Finance or a related field, with extensive experience in forecasting, financial modeling, and scenario analysis. The role involves managing corporate-level financial initiatives, conducting financial modeling and valuation analysis, collaborating with senior leadership, and driving the development of long-term financial strategies.

Strategic Channel Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Channel Manager for US Commercial Partners to develop and execute a partner go-to-market strategy. The role requires managing an emerging partner community, driving revenue growth, and collaborating with various teams. The OTE compensation range is $250,000 - $272,000.

Director of Product Marketing & Pricing

Company: brightwheel

Location: USA

Posted Dec 07, 2024

Brightwheel is a company that aims to enable high-quality early education for every child by giving teachers more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. They are a fully remote team with a passionate and talented customer-focused workforce. They believe in diversity and are committed to internal pay equity. They are seeking a Director of Product Marketing and Pricing to shape the future of their early childhood education services.

Senior P&C Business Partner

Company: Nextech

Location: USA

Posted Dec 07, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, a generous bonus structure, great healthcare, and many other benefits. They are committed to hiring and retaining talent, with a focus on diversity and inclusion. The Principal PampC Business Partner role involves driving strategic HR initiatives, providing expert guidance, and aligning HR strategies with business objectives.

Senior Sales Operations Analyst - GTM Systems

Company: Upwork

Location: USA

Posted Dec 07, 2024

Upwork is seeking a Sr Revenue Operations Analyst to support the sales funnel, manage revenue systems, and provide training to sales teams. The role requires familiarity with GTM tech stack, 3+ years of sales or revenue operations experience, strong problem-solving skills, and excellent communication skills. Upwork is a remote-first organization committed to diversity and inclusion.

Strategic Account Executive - FSI

Company: GitLab

Location: USA

Posted Dec 07, 2024

The role of a Strategic Account Leader in GitLab's Public Sector Federal Systems Integrator (FSI) space involves acting as a primary point of contact, contributing to sales processes, managing a book of business, ensuring pipeline accuracy, and providing account leadership. The ideal candidate should have minimum 5+ years of experience selling into Federal accounts, strong major account management skills, and a desire to see customers benefit from their investment. Preferred experience with Git Software Development Tools and Application Lifecycle Management is also required.

Customer Success Manager

Company: Upwork

Location: USA

Posted Dec 07, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work and are looking for a dynamic Enterprise Customer Success Manager. The role involves partnering with customers, providing consultation and training, building customer success plans, and more.

Staff AI Product Engineer

Company: Modern Health

Location: USA

Posted Dec 07, 2024

The Role: We are seeking an AI Product Engineer to join our small but agile AI team. The mission is to deploy responsible AI within the Modern Health ecosystem. The AI Product Engineer will work on developing and implementing AI-powered products incorporating LLMs, embeddings, and other ML/AI technologies into Modern Health's experiences. The position is not eligible for performance in Hawaii. The role involves providing technical leadership on a new team prototyping and experimenting with new AI features, productionizing and shipping AI integrations into Modern Health's core product, collaborating with cross-functional teams to deliver product features on time, and staying up-to-date with the latest AI technologies and trends.

Global Cloud Alliances Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Global Cloud Alliances Manager to lead and expand partnerships with AWS and Google Cloud. The role involves developing overall go-to-market strategies, managing alliances, and amplifying Grafana Labs' presence within the cloud ecosystem. The candidate should have 10+ years of experience in building SaaS ISV partnership programs and fluency in AWS and Google Cloud services.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

Related Pages