Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Product Partnerships, MBA Intern - Summer 2025

Company: Visa

Location: Washington, DC

Posted Dec 03, 2024

Visa, a global leader in payments and technology, is seeking a highly motivated MBA intern for its Product Partnerships team in Risk & Identity Solutions. The role offers opportunities to work on strategic initiatives, collaborate with various departments, and enhance product offerings in the fraud and risk space. Key responsibilities include conducting market research, analyzing data, developing partnership strategies, and supporting cross-functional teams. Visa values its employees, offering growth opportunities, a competitive salary, and comprehensive benefits. Basic qualifications include pursuing an MBA, strong communication and analytical skills, and the ability to work independently and collaboratively.

Senior Director, Program Management

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The PMO Lead will oversee a team of Program Managers and Technical Program Managers, ensuring the successful execution of large-scale efforts and rapid prototypes. The role requires strong leadership, collaboration, and analytical skills, with a proven track record of leading cross-functional teams and delivering results.

Sr. Quality Assurance Engineer II

Company: Fluence

Location: Washington DC

Posted Dec 03, 2024

Fluence is a global market leader in intelligent energy storage and optimization software. They are committed to transforming the way we power our world and provide a sustainable future. The company values diversity, creativity, and adaptability, and offers a range of benefits to its employees.

Salesforce Enterprise Architect (TS/SCI + Full Scope Polygraph)

Company: IBM

Location: US Washington

Posted Dec 03, 2024

The text describes a role as an Enterprise Architect specializing in implementing Salesforce within a highly secure client engagement. The role involves designing and overseeing the delivery of complex, scalable, and secure Salesforce solutions that align with the client's business objectives and stringent security requirements. The architect must have extensive experience in Salesforce architecture and implementation, with expertise in Sales Cloud, Service Cloud, Experience Cloud, and integrations. They should be proficient in Salesforce technologies, integration frameworks, APIs, and middleware. The role requires strong leadership, stakeholder communication, and problem-solving skills, as well as experience managing secure large-scale implementations. The candidate should demonstrate a commitment to innovation, scalability, and compliance.

Senior UX/UI Designer

Company: GEICO

Location: Washington DC

Posted Dec 03, 2024

GEICO is seeking a Senior UX/UI Designer to create and maintain a system of reusable components for a seamless user experience. The ideal candidate will have experience in component-driven design systems and be comfortable collaborating with engineers and product management.

Identity and Access Management (IAM) - Senior Product Portfolio Lead (Manager)

Company: Bank of America

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a Senior Product Portfolio Lead for Identity and Access Management (IAM). The role involves leading the IAM Product team, driving product strategy, and implementing cloud-native Identity and Entitlement controls. The ideal candidate should have 7+ years of experience in IAM, Product Management, or a related field, with a strong understanding of IAM concepts and technologies. They should excel in strategic planning, execution, and have exceptional interpersonal skills. The position offers a competitive salary range of USD 115,800.00 - 215,000.00 per year, along with benefits and opportunities for career growth.

Account Executive-Traffic Manager

Company: BLN24

Location: Washington DC

Posted Dec 03, 2024

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They offer a flexible corporate environment, competitive benefits, and opportunities for professional and personal growth. The company values diversity and inclusion, and is an equal opportunity employer.

Assistant General Manager, Washington DC

Company: Equinox

Location: Washington, DC

Posted Dec 03, 2024

Equinox Group is a thriving collective of lifestyle brands, including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media. They are passionate about high-performance living and strive to unleash the untapped potential in everyone. The Assistant General Manager role involves ensuring smooth operations, managing staff, and driving revenue. Candidates should have 3-6 years of management experience in a customer service business, preferably in retail or hospitality, and a 4-year college degree.

Federal Technology Partner Specialist- DC Market

Company: IBM

Location: US Washington

Posted Dec 03, 2024

The text describes a role as a Technology Partner Specialist at IBM, focusing on working with Federal System Integrators (FSIs) to provide solutions to their technology challenges. The role involves utilizing deep technology expertise, collaborating with FSIs, and driving sales to address clients' internal transformation challenges. The candidate should have federal market and FSI experience, technical expertise in cloud, data, AI, and automation technologies, and a proven track record of successful sales.

Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required

Company: Bank of America

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a client-focused individual for a role in their financial center. The job involves engaging clients in the lobby, educating them on self-service resources like mobile banking and online banking, and assisting with transactions. Key responsibilities include accurately processing cash transactions, building relationships with clients, and connecting them to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. Bilingual in English and Spanish is preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Sales & Marketing Associate - Summer 2025 Start

Company: Bozzuto

Location: Washington, DC

Posted Dec 03, 2024

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate who is customer-focused, communicative, and passionate about social media. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and working weekends. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups. The company is committed to the professional growth and well-being of its team members.

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 03, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for candidates with skills in Python, SQL, Excel, and Tableau.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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