Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Director of Capture Management - Remote

Company: UnitedHealth Group

Location: Washington, DC

Posted Dec 03, 2024

Optum Serve is offering a leadership role in Capture Management, focusing on high-priority federal healthcare opportunities. The Director will lead a team of capture managers, oversee strategic capture efforts, and ensure successful execution of multiple concurrent pursuits. The role involves team leadership, strategic capture leadership, customer understanding, and win strategy development. Required qualifications include 5+ years of leadership experience, federal business development, and capture management, with a proven track record of winning large federal opportunities. Proficiency in capture management methodologies and federal procurement processes is essential. The role offers flexibility to work remotely and a comprehensive benefits package.

Principal Consultant, Security Operations, Proactive Services (Unit 42) - Remote

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 03, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are looking for innovative Principal Consultants with 6-9+ years of experience in information security advisement and risk assessments. The role involves leading client engagements in cyber risk management, conducting security audits, and developing SOC initiative roadmaps. The company values disruptive innovation, collaboration, and ongoing learning, offering comprehensive development and personal wellbeing programs. They are committed to diversity and equal opportunity, fostering an environment where employees can grow and contribute significantly to the business.

Assistant Manager Continuing Care Operations

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 03, 2024

The job description outlines the responsibilities of a Case Manager in the NHS care areas, including managing daily operations, ensuring quality patient care, and supporting staff engagement and development. The ideal candidate should have experience in case management, nursing, and leadership roles, with knowledge of regulatory requirements and healthcare delivery systems.

White House Reporter

Company: The Wall Street Journal

Location: Washington, DC

Posted Dec 03, 2024

The Wall Street Journal is hiring a White House reporter in Washington, DC. The ideal candidate should have deep political knowledge, Washington experience, and the ability to develop sources both inside and outside government. They must be able to break news, write enterprise stories, and use various storytelling formats. The role requires at least five years of professional journalism experience, top-notch narrative writing skills, and the ability to work under deadline pressure. Dow Jones, the employer, is an equal opportunity employer offering competitive compensation and benefits.

Senior Data Scientist (Psychometrics)

Company: Udemy

Location: Washington, DC

Posted Dec 03, 2024

Udemy, a global learning platform, is seeking a psychometrician with 3+ years of industry experience in data science or psychometrics. The role involves collaborating with cross-functional teams to develop and maintain skill assessment platforms, using psychometric models and data-driven decision making. Udemy values diversity and offers comprehensive benefits including health coverage, parental support, and unlimited access to Udemy courses.

Trade Reporter

Company: The Wall Street Journal

Location: Washington, DC

Posted Dec 03, 2024

The Wall Street Journal is hiring a reporter in Washington, DC, to cover international trade policy. The ideal candidate should have a strong background in economics and Washington politics, with at least five years of professional journalism experience. The role involves breaking news, developing original enterprise stories, and embracing various storytelling formats. The job is part of the politics team and is based in the Washington, DC office. Dow Jones, the employer, is an equal opportunity employer and offers competitive compensation and benefits.

Major Accounts District Manager Trainee

Company: ADP

Location: Fort Washington, PA

Posted Dec 03, 2024

ADP is seeking a Sales Representative, Major Accounts, to secure new business and cultivate relationships with C-level executives in companies with 50-999 employees. The role involves managing full sales cycles, selling ADP's suite of solutions, and forecasting sales. ADP offers growth opportunities, award-winning training, and competitive compensation. The ideal candidate is a fearless, go-getter with a track record of closing sales and stellar presentation skills. ADP values diversity, inclusion, and offers comprehensive benefits.

Sanitation Specialist - Food Services

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

Aramark Healthcare is recruiting a Food Safety Specialist for Children's National Medical Center in Washington D.C. The role involves coordinating safety, sanitation, and risk programs, and functioning as a key point of contact for occupational safety, food safety, and environmental compliance. The position requires a Bachelor's degree, 3-5+ years of relevant experience, and a Certified ServSafe trainer or ability to obtain within the first 6 months. The salary range is $65,000 to $70,000, with additional benefits including medical, dental, vision, retirement savings plans, and paid days off.

Manufacturer Intelligence Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking a Manufacturer Intelligence Manager to support strategic interactions with pharmaceutical manufacturers. The role involves developing and managing data and insights about partners, converting insights into actionable strategies, and providing strategic intelligence for new ventures. The ideal candidate will have 5+ years of experience, preferably in pharmaceutical or consulting, with a strategic mindset and strong communication skills. Proficiency in SQL, Tableau, and CRM systems is required.

Sr Manager, GTM Strategic Analytics (SLF)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 03, 2024

Thomson Reuters is seeking a Sr Manager, GTM Strategic Analytics (SLF) for their GTM Planning and Strategy department. The role involves conducting market research, strategic planning support, operational efficiency, customer and sales enablement, and product launch coordination. Key responsibilities include analyzing sales data, generating reports, assisting in GTM strategy development, improving operational efficiency, providing sales tools and insights, and coordinating product launches. The ideal candidate should have a 4-year degree, 5+ years of sales or GTM Strategy experience, and strong skills in market research, strategic planning, operational efficiency, sales enablement, product launch management, and data analysis. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Congress Reporter

Company: The Wall Street Journal

Location: Washington, DC

Posted Dec 03, 2024

The Wall Street Journal is hiring a Congress reporter in Washington, DC. The ideal candidate should have extensive political knowledge, Washington and Capitol Hill experience, and at least five years of professional journalism experience. The role involves breaking news, developing original enterprise stories, and conceiving, reporting, and writing must-read stories. The job also requires embracing various storytelling formats and working on bigger projects and series. The position is part of the politics team and is based in the Washington, DC office. Dow Jones, the employer, is an equal opportunity employer offering a competitive salary range of $120,000 - $170,000.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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