Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Solutions Consultant Manager - Intel (Pre-Sales)

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 02, 2024

Palo Alto Networks is seeking a Solutions Consultant Manager to lead a team in providing technical guidance and solutions to customers, aiming to protect them from cyber threats. The role involves recruiting and mentoring team members, supporting complex customer evaluations, and driving Palo Alto Networks' platformization efforts. The ideal candidate should have a TS/SCI clearance, experience as a pre-sales System Engineer Manager, and industry knowledge of security product market trends. The company values diversity, innovation, and commitment to its mission of being the cybersecurity partner of choice.

Theater for Young Audiences Assistant Manager

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 02, 2024

The Kennedy Center, a renowned cultural center and memorial to President John F. Kennedy, is seeking an Assistant Manager for Theater for Young Audiences. The role involves overseeing day-to-day program activities, managing in-house productions, presentations, and festivals, and leading the creation of learning guide materials. The position also includes managing audience education and engagement, KCTYA operations, KCTYA On Tour, new work development, and finance. Key qualifications include an undergraduate degree in performing arts, arts management, arts education, or related field, 3 years of experience in performing arts administration or arts education, and strong managerial, administrative, and interpersonal skills.

Enterprise Planning Lead - Strategic Initiatives (Flexible - Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 02, 2024

Fannie Mae is seeking an Enterprise Planning Lead with at least 4 years of relevant experience. The role involves supporting portfolio planning, managing engagement with key stakeholders, and developing processes to enhance coordination with other teams. The candidate will also be responsible for synthesizing analysis and recommendations for senior level audiences, monitoring lean governance compliance, and assessing current and future state tooling. The position offers flexibility for employees to work where they choose, while also providing office space for in-person work if desired.

GRC Security Analyst (Secret Clearance)

Company: Appian Corporation

Location: Washington DC

Posted Oct 02, 2024

Appian is a software company that values respect, work, and impact. They are looking for an early career Governance Risk and Compliance Security Analyst to help federal customers establish cybersecurity strategies and high-level designs for both private cloud and on-premise deployments.

Associate Director, Policy Strategy and Capabilities

Company: Merck

Location: Washington, DC

Posted Oct 02, 2024

The Associate Director, Policy Strategy and Capabilities is responsible for developing tools, conducting analysis, and managing processes to enhance strategic planning and policy development. The role involves creating and maintaining a digital platform for strategic planning, providing training to the Global Public Policy Leadership Team, implementing analytical components for the strategic planning tool, and monitoring geopolitical risks. The ideal candidate should have a Bachelor's degree, at least 5 years of experience in international government affairs, expertise in designing databases and spreadsheets, strong project management skills, and the ability to work in diverse teams.

Senior Software Engineer - Hybrid

Company: OneGlobe LLC

Location: Washington DC

Posted Oct 02, 2024

OneGlobe LLC is seeking a Senior Software Engineer to work on a hybrid model with their client in Washington DC. The job requires experience in Agile methodologies, Java, JavaScript, and RESTful APIs. The company offers a competitive benefits package and a diverse workforce.

Associate Director, Events

Company: The Washington Post

Location: Washington, DC

Posted Oct 02, 2024

The Associate Director of Events at The Washington Post is a leadership role responsible for overseeing event production and logistics for Washington Post Live and internal events. The role demands a visionary approach, innovation, and efficiency. The Associate Director will manage a diverse team, develop event frameworks, and refine policies and processes. This position requires managing event budgets, utilizing reporting and analytics, and reporting to the Head of Events and Promotions. The ideal candidate has 7-10+ years of experience in managing complex events, strong leadership skills, and a solutions-oriented approach.

Customer Success Specialist, Multilingual

Company: Uber

Location: Washington, DC

Posted Oct 02, 2024

The Customer Success Specialist at Uber Eats in Baltimore and Virginia markets is crucial for nurturing and expanding relationships with SMB merchants. The role involves strategic account leadership, enhancing performance and retention, driving revenue growth, developing strong partnerships, influencing product enhancements, and representing the brand's values. Fluency in Mandarin is preferred. Basic qualifications include 1+ years of professional experience. Preferred qualifications include multilingual skills, proficiency in Salesforce, advanced data skills, leadership qualities, superior communication, problem-solving skills, attention to detail, and a proactive approach. The base hourly rate range is USD$35.58 - USD$37.50 per hour. Uber is an Equal Opportunity/Affirmative Action employer.

RN Home Health Visiting Nurse 4-8's Gig Harbor

Company: Kaiser Permanente

Location: Gig Harbor, Washington

Posted Oct 02, 2024

The job summary describes a Registered Nurse position responsible for providing comprehensive skilled nursing care and services to patients in the home setting. The nurse will work on an interdisciplinary team, assessing patients, developing care plans, and providing education and consultation related to pain and symptom management. The nurse will also perform skilled procedures, identify educational needs, and participate in quality care and cost-saving measures. Basic qualifications include a minimum of two years of experience as a Registered Nurse in medical surgical, home health, or hospice, an Associates degree in Nursing, a valid Washington Registered Nurse License, and a valid Washington Driver's License. Preferred qualifications include Horizon for home care system experience and a Bachelor's degree in Nursing or a related health care field.

Program Officer, Clinical CER

Company: PCORI

Location: Washington, DC

Posted Oct 02, 2024

The Patient-Centered Outcomes Research Institute (PCORI) is seeking a Program Officer for a position in Washington, D.C. The role involves strategic decision-making, program planning, and management. The officer will provide scientific oversight for funded research awards, develop funding announcements, and evaluate program activities. The ideal candidate should have expertise in clinical trial design, execution, and research methods, and a doctoral degree with 2+ years of experience in a relevant field. The position offers a salary range of $100,209 - $169,521.

Software Development Manager III - Integrations

Company: ID.me

Location: Washington DC

Posted Oct 02, 2024

IDme is a high-growth enterprise software company that simplifies identity verification and empowers people to control their data. The company has received numerous awards and has raised over $275 million in funding. IDme is looking for a Software Development Manager III to lead the Integrations team and build systems and features at scale.

Cloud Engineer

Company: DLH Holdings Corp.

Location: Washington DC

Posted Oct 02, 2024

DLH Corporation is a company that delivers health and national security readiness solutions through science research and development. They have a team of experts who solve complex problems using advanced tools and technologies. The company is committed to innovation and improving the lives of millions. They also offer a range of benefits to their employees, including a 401k retirement plan and training opportunities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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