Democratize Fashion Jobs in Remote
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Platform Support Specialist
Company: FastSpring
Location: Remote
Posted Aug 25, 2023
Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law. With FastSpring’s full-service ecommerce solution, you can sell more, compete big, and stay lean. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Belfast, and Halifax. You'll proactively address issues, collaborate with clients through Salesforce Service Cloud, and handle problem identification, research, escalation, and follow-up. For more information, please visit https://www.fastspring.com.FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. You take pleasure in assisting individuals and demonstrate patience when assisting non-technical internal users.Exceptional abilities in cultivating relationships, delivering top-notch customer service, and demonstrating effective communication skills.Experience in customer support, technical support, system administration, or related customer-facing is desired. In lieu of experience, we will consider entry level candidates who have a degree.You find satisfaction in acquiring new knowledge and sharing it with your team to enhance their capabilities.You thrive as a collaborative team member, adept at effectively collaborating within a globally distributed team.Proven aptitude for hands-on learning, unwavering personal responsibility, and a consistently positive and professional demeanor.Outstanding organizational expertise, adept project management abilities, and effective time management skills.Ability to read, analyze, and interpret support to troubleshoot issues related to FastSpring’s eCommerce platform and integration with FastSpring's feature sets.Required participation in periodic on-call rotation for after-hour and weekend support.Proficient computer skills and familiarity with both Mac and PC.Aptitude for maintaining composure, professionalism, and clear communication in high-pressure scenarios.During the course of this role, the employee will frequently engage in desk work, utilizing hands and fingers, as well as engaging in extended periods of talking and attentive listening.Preferred Qualifications:Basic understanding of Java, .NET, C, ruby, or other programming technologies.Experience in SaaS, eCommerce, and/or consumer-oriented online services.Experience with Salesforce Service Cloud About the CompanyFastSpring is the trusted ecommerce partner for companies that sell software around the world. If you're tech-savvy and thrive in a support-oriented capacity, this role offers an exciting opportunity. Success hinges on showcasing self-reliance, self-motivation, and the ability to swiftly tackle customer challenges.Responsibilities: Take the lead in addressing initial customer support inquiries and resolve client issues related to services or the software product via email.Take ownership of customer technical concerns from the moment they're reported until they're resolved, maintaining consistent communication with customers about issue progress.Assist customers with their product questions and technical issues, and work with the FastSpring Support team to resolve client issues and answer questions.Deliver exceptional product/application support to meet and exceed customer expectations on response quality, timeliness of responses, and overall customer experience; This will include problem recognition, research, resolution, and follow-up steps.Drive resolution of technical escalations, including identification of root cause and issue resolution.Educate clients on product features or additional services that may meet their needs.Log JIRA tasks encompassing development items like bug fixes, enhancements, feature requests, and any other projects or tasks necessitating development assessment.Meet SLAs including first response and resolution times and deliver against customer experience and efficiency targets. Backed by AKKR, we are already profitable and have an engaged culture with remote staff globally and offices in Santa Barbara, Amsterdam, Belfast, and Halifax.We are committed to building an inclusive work environment and invest in our employees by promoting growth and development across every level. As a team, we are business professionals who are globally-minded, customer-focused, and driven to innovate.The Position:The Platform Support Specialist role involves delivering top-tier product support to customers. Skills & Qualifications: You possess a genuine drive to resolve customer challenges and champion their success. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency. We are an Inc. 5000 honoree, noted as one of America's fastest growing companies, with recognition of numerous additional workplace awards.
Customer Success Manager - CSM - EdTech (remote)
Company: Securly
Location: Remote
Posted Aug 23, 2023
Securly, an EdTech company recognized as the Product of the Year for three consecutive years and a Top Place to Work for three years, is seeking a Customer Success Manager. The role involves managing a portfolio of school districts in the Southeast/Midwest territory, focusing on customer retention, expansion of licenses, and driving revenue. The manager will build relationships with various levels within a district, understand their needs, and collaborate with professional services and the student safety team. They will also gather customer feedback and contribute to Securly's growth. The ideal candidate has 3+ years of experience in customer success in EdTech, familiarity with Gainsight, and a 4-year college degree.
Senior Manager, Disputes
Company: GOAT Group
Location: Remote
Posted Aug 25, 2023
The job posting is for a Senior Disputes Manager position at GOAT Group, a leading platform for authentic sneakers, apparel, and accessories. The role involves managing a team of Disputes Specialists, developing policies and procedures, and ensuring superior fraud prevention. The company offers a competitive hiring range of $110,200-$137,700 USD and provides benefits such as 401K, paid time off, and medical insurance.
Senior- Staff Software Engineers
Company: Howl
Location: Remote
Posted Aug 26, 2023
Howl is a new marketplace designed for creators and brands who crave transparent collaboration. It is a remote-first company with a diverse team that reflects its vision. The company's private beta launched in mid-2022 and powers social commerce for creators and brands across various industries. Howl is looking to hire senior engineers to provide technical and design leadership within an engineering team.
Product Support Representative
Company: Pluralsight
Location: Remote
Posted Aug 24, 2023
Pluralsight is seeking a Product Support Representative to provide excellent customer service, handle technical, subscription, payment, and administrative inquiries, and contribute to a collaborative and innovative team environment. The ideal candidate should be an outstanding communicator, a life-long learner, organized, and able to work well with others.
Customer Success Manager - CSM - EdTech (remote)
Company: Securly
Location: Remote
Posted Aug 23, 2023
The text describes a Customer Success Manager role in the EdTech industry, focusing on building loyalty, presenting product information, and addressing customer issues. The role involves understanding Securly's software solutions, consulting clients, and driving revenue. It is a remote position with core hours from 8-5 p.m. The Customer Success Manager will help customers get powerful results from Securly, maintain retention rates, and expand licenses. They will also serve as an escalation point for critical issues and facilitate peer networking and customer advocacy programs.
Product Manager, Growth
Company: Whatnot
Location: Remote
Posted Aug 24, 2023
Whatnot is a livestream shopping platform and marketplace backed by prominent investors. It's building the future of ecommerce by combining community, shopping, and entertainment. The company is committed to its values and is growing rapidly, with a $300B GMV market in China and a $5T retail market opportunity in the U.S. The role of Growth Product Manager involves driving the product roadmap, defining requirements, and communicating progress to teams. The company offers competitive compensation, benefits, and work-from-home support.
Corporate Development Intern
Company: Sezzle
Location: Remote
Posted Aug 26, 2023
Sezzle is a fintech company that aims to financially empower the next generation by offering interest-free installment plans at online stores. The company values diversity and inclusion and is looking for a Corporate Development, Investor Relations, and Public Relations Intern to support its corporate strategy.
Staff Pricing Product Manager
Company: GoFundMe
Location: Remote
Posted Aug 24, 2023
GoFundMe is seeking a Staff Pricing Product Manager to help people help others. The company is a global community of over 100 million people with a mission to make it safe and easy for people to ask for help and support causes. The role will involve data-driven decision-making, customer focus, collaboration, and product ownership.
Customer Success Manager
Company: Aspire
Location: Remote
Posted Aug 23, 2023
Aspire, a leading provider of influencer marketing software and services, is seeking a Customer Success Manager. The role involves managing mid-market and enterprise-level accounts, developing marketing strategies, and ensuring ongoing success of campaigns. The ideal candidate should have 3+ years of customer success experience, strong organizational skills, and a proven track record in consumer marketing or brand marketing. Benefits include health insurance, 4 months of paid parental leave, unlimited PTO, flexible schedules, and a competitive salary range of $80,000-$100,000.
Appraiser
Company: Root
Location: Remote
Posted Aug 24, 2023
Root is seeking an Appraiser to play a critical role in enforcing fairness values and building a new insurance experience. The role offers a salary range of $61,000 - $70,000 and requires 1+ years of experience handling insurance claims. Strong experience with CCC software and ability to obtain and maintain insurance licenses in multiple states are preferred.
Senior Cloud Application Architect
Company: SonicWall
Location: Remote
Posted Aug 25, 2023
All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries. On the AWS platform, services such as API Gateway, Lambda, ECS, SQS, Kinesis, AI and others provide opportunities to design and build cloud-ready applications. For applications to be fully optimized, they need to be architected to take advantage of the global scale, elasticity, automation, and high availability features of the AWS cloud. SonicWall is looking for talented hands-on technical architects to help accelerate our AWS migration.Qualifications:5+ yrs of experience working on AWS Cloud applications Experience working with applications on the AWS cloudExperience with application modernization strategies and frameworksStrong knowledge of architecting secure solutions in AWSExperience with cloud concepts: Infrastructure as a Service, Serverless Architecture, Container Architecture, Platform as a Service, Storage, Infrastructure as Code, and Identity and Access ManagementPossess expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.Ability to understand system inter-dependencies and limitationsStrong ability to use data metrics to evaluate assumptions, make recommendations, and decisionsStrong problem-solving characteristics with the ability to think out of the box and understand how to interpret market needs and translate them into requirements that can be used to inform technical designsExcellent interpersonal, written, and verbal communication skills with the ability to communicate with internal team members as well as business stakeholders and enjoys working with others in a collaborative fashionStrong technical leadership skillsAbility to work both independently and with all levels of the organization, including technical and non-technical team membersExperience working with CI/CD pipelinesExperience delivering projects via Agile methodologies (Scrum)Experience with Restful API and cross browser developmentExperience with Cybersecurity applications and technologiesEducation: Bachelor degree in computer science, information-technology, systems engineering or a related studyResponsibilities:The role of the Senior Cloud Architect is to work with the business, functional, and technical teams to define, document, educate, implement, and support cloud-based solutions to meet business objectivesIn this role, you will: conduct design reviews of new and existing architectures, create reference architectures and standards to enable effective solution delivery, design solutions for performance optimization and design automation solutions for reusability and consistencyThe Senior Cloud Architect will be responsible for crafting the organization's cloud application strategy needed to lead the effective adoption of cloud infrastructure and services, as well as designing enterprise applications within the cloud ecosystemEnsure cloud-based solutions are secure and compliant with relevant regulations and standardsKeep current on cloud technology trends both in the industry as a whole and with the applications deployed in the SonicWall landscape, including researching, and implementing new and/or alternate technologies that will further business goals and provide competitive advantagesDevelop cloud migration strategies that help organizations transition from on-premises infrastructure to cloud-based solutionsArchitect and oversee the construction of highly scalable, cloud-native, secure applications on the AWS platform using core developer servicesCollaborate across all cloud applications to get the right solution delivered and drive feature innovation based on product roadmapsFunctionally decompose complex problems into simple, straight-forward solutionsActively mentor individuals and the SonicWall developer community on advanced technical issuesExert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experienceLead technical and design discussions to help SonicWall speed the adoption of modern technologies and practicesDefine cloud computing standards, policies, and proceduresIdentifies technical risks upfront and bring it to the attention of managementLI-NR5SonicWall is an equal opportunity employer. We are committed to creating a diverse environment and are an equal opportunity employer. Whether you’re in sales, marketing, engineering, product management, technical support, or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe. SonicWall offers fun, high-energy work environments at the leading edge of technology, networking, and cybersecurity. For more information, visit https://www.sonicwall.com/ or follow us on Twitter, LinkedIn, Facebook, and Instagram.Ready to do your part in the cyber arms race? Would you like to work with our team of application engineers to help them architect, develop and re-engineer applications to fully leverage the AWS Cloud? If you’re ready for a career that can impact change — and not just another job — join one of committed and enthusiastic SonicWall teams in offices around the world.Job Title :Senior Cloud Application Architect Location : Bangalore, IndiaAre you a technical leader who has architected, implemented, and successfully launched significant cloud services and applications? By knowing the unknown, providing real-time visibility and enabling breakthrough economics, SonicWall closes the cybersecurity business gap for enterprises, governments and SMBs worldwide.