Direct Hire Authority (Dha) Solicitation Jobs in USA
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Director - Oracle Finance Systems
Company: Upwork
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> Upworks Finance Systems team is responsible for sustaining developing and maintaining critical system capabilities associated with the effective running of Accounting and Finance teams The team strives to improve efficiency constantly and proactively by automating and streamlining operations and reducing manual effort <p> <p> We are seeking a handson Director of Finance Systems to help take us from our existing Oracle EBS R122 implementation to Oracle Fusion Cloud allowing us to support the scaling of Upworks internal applications to the next phase of its growth The successful candidate will be implementing and managing technology solutions that drive efficiency productivity and innovation within Upwork <p> <p> This role will be pivotal in spearheading our digital transformation initiative to deliver many benefits to our business teams This role will interact with executive leadership along with a variety of business function heads to make business decisions to shape the enterprise financial technology that is sustainable This highly visible role requires someone to come in and roll up their sleeves to drive the development of people team process and technology to address operational optimization opportunities <p> <p> Our ideal candidate will have indepth knowledge and experience in Oracle Fusion Cloud Finance and leading other business applications for organizations like Upwork and bring crossfunctional leadership be an expert communicator and love working with multiple stakeholders for common outcomes with high stakes at company level Experience in various SaaSbased applications and their connectivity to ERP systems such as Oracle Fusion Cloud Finance is also required <p> <p> If you are stuck or bored with your current job and looking for a unique opportunity to make a significant impact driving both business growth and technological advancement hit the apply button This position will report directly to the Senior Director of Finance Systems and Transformation <p> <p> <strong> Your Responsibilities <strong> <p> <ul> <li> <p> <strong> Application and Domain Knowledge <strong> Oracle Fusion Cloud application configuration integrations automation AI customizations and reporting Indepth knowledge of Oracle R122 and Oracle Cloud EBS in a financial environment Experience in architecting solutions in multiple Oracle ERP modules such as GL AP AR FA Strong knowledge of accounting processes and handson technical expertise in an enterprisewide information technology department as it pertains to ERP and other applications <p> <li> <ul> <ul> <li> <p> <strong> Application Management <strong> Manage the Oracle Fusion cloud application with our product management and business systems team Be the primary contact for Cloud ERP key business functions including Finance Accounting Support the FinanceAccounting teams during monthend quarterend and yearend closing process <p> <li> <li> <p> <strong> Enterprise Integrations and Reporting <strong> Ensure a smooth flow of information between Oracle Fusion Cloud ERP Coupa Vertex Concur Workday and custom applications by designing our business system architecture and leveraging API based data integrations Help direct report design <p> <li> <li> <p> <strong> Planning amp Strategy <strong> Develop and execute a strategic roadmap that aligns with Upworks overall business objectives ensuring financial tools support and enhance our ordertocash procuretopay planning and other critical processes Identify opportunities for technologydriven improvements technologyengine reuse technology and architecture health and development process improvement Working with our Program management team overseeing the implementation and management of software applications and platforms for finance and accounting Evaluate current support model to develop plans for process improvements and automation while maintaining support levels <p> <li> <ul> <ul> <li> <p> <strong> Vendor and Stakeholder Management <strong> Collaborate with thirdparty vendors to manage contracts licenses and relationships and staff augmentation providers Works with stakeholders and the ERP steering committee to define a prioritized set of business outcomes and work to accomplish those outcomes within agreed timelines Ensure any new technology fits into our overall business technology infrastructure strategy and architecture <p> <li> <ul> <ul> <li> <p> <strong> Security and Compliance <strong> Design and enforce security policies that support internal and external controls and regulations Ensure internal control compliance across finance systemsapplications including accesschange management to support the annual internalexternal audits <p> <li> <ul> <ul> <li> <p> <strong> Performance Monitoring <strong> Analyze current state environment to ensure the performance of business applications is within agreed SLA make recommendations for improvement and optimizations by assessing impact on business operations <p> <li> <ul> <ul> <li> <p> <strong> Change Management <strong> Manage Change Management and testing process for cloud updates ensuring a smooth transition Prepare all necessary documentation document solutions and other related deliverables Manage multienvironment release process <p> <li> <ul> <p> <strong> What it takes to catch our eye <strong> <p> <ul> <li> <p> 10+ years of relevant implementing and sustaining Oracle Fusion Financials cloud billing and other related applications with custom software solution development <p> <li> <li> <p> Minimum 2 full cycle implementations of endtoend Oracle Fusion ERP applications with focus on Financials Module experience Accounts Receivables Accounts Payable Assets Project Accounting Expenses and General Ledger <p> <li> <li> <p> Proven track record of aligning technology solutions with strategic business objectives <p> <li> <li> <p> 10+ years of Financial System solutionsimplementation experience in Oracle Fusion Cloud Must have done a conversion from Oracle on Premise EBS to Cloud fusion for financials led implementation <p> <li> <li> <p> Solid understanding of business processes financial processes and controls <p> <li> <li> <p> Strong understanding of SDLC Agile Waterfall and engineering discipline <p> <li> <li> <p> Strong written and verbal communication skills including presentation skills and experience communicating with technical and nontechnical audiences <p> <li> <li> <p> Demonstrated relationship building with business stakeholders at all levels <p> <li> <li> <p> Strong resource and project management skills <p> <li> <li> <p> Able to prioritize multiple tasks under tight deadlines work in an efficient quick and organized manner with compromising on the details <p> <li> <ul> <p> <p> <h3> Come change how the world works <h3> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities <p> <p> We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p> <p> <p><p>
Group Product Manager - Risk
Company: Kraken
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <h1> <strong> Building the Future of Crypto <strong> <h1> <p> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology <p> <p> <p> <p> <strong> What makes us different <strong> <p> <p> Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world <p> <p> <p> <p> Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> <u> Kraken Culture <u> <a> page to learn more about our internal culture values and mission <p> <p> <p> <p> As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> <u> industryleading security <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> <u> crypto education <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> <u> worldclass client support <u> <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> <u> Kraken Pro <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> <u> Kraken NFT <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> <u> Kraken Futures <u> <a> <p> <p> <p> <p> <strong> Become a Krakenite and build the future of crypto <strong> <p> <p> <strong> Proof of work <strong> <strong> The team <strong> The Risk Product Portfolio consists of three teams account security fraud and knowyourtransactions KYT The team is responsible for successfully defending and advancing Krakens business by enhancing our compliance fraud and security capabilities and infrastructure <p> <p> <strong> The opportunity <strong> <p> <ul> <li> <p> Manage a high performing team of Product Managers within Risk deploying a diverse set of people management techniques to achieve savage levels of accountability while building a culture of openness collaboration sticktoitiveness and career growth <p> <li> <li> <p> Champion a culture of outcomes over activity where we default to proving the value of our work either quantitatively or qualitatively over an assumption of value <p> <li> <li> <p> Evangelize the asymmetric benefits of experimentation creating an environment bordering on religion where we take calculated risks on twoway door decisions knowing that we will learn a lot of lessons on what doesnt work <p> <li> <li> <p> Create and communicate the overall product strategy roadmap and business plan for Risk ensuring that stakeholders across the company are aligned with the direction and up to date on progress <p> <li> <li> <p> Build a high trust culture with the Risk Engineering and Design teams creating a symbiotic relationship where everything we do is positive sum for one another and our clients <p> <li> <li> <p> Collaborate proactively with crossfunctional stakeholders Product Support Operations etc to empower our teams success as well as other departments success <p> <li> <li> <p> Establish goals metrics and KPIs so that you can thoroughly understand the performance of our products and team over time <p> <li> <li> <p> Implement valueadded process improvements within and outside the team without letting the process become The Thing <p> <li> <ul> <p> <strong> Skills you should HODL <strong> <p> <ul> <li> <p> Interest and alignment in Krakens mission to accelerate the global adoption of crypto so that everyone can achieve true financial freedom and inclusion <p> <li> <li> <p> 6+ years experience working on risk related products including 4+ years experience leading high performing product teams <p> <li> <li> <p> Demonstrated experience delivering endtoend clientfacing risk solutions <p> <li> <li> <p> Adept at qualitative and quantitative analysis knowing when to favor anecdote over data and vice versa <p> <li> <li> <p> Mastery at stakeholder management and conflict resolution comfortable interacting with diverse personalities and skills <p> <li> <li> <p> Macrotomicro versatility strategic big picture mindset coupled with a keen attention to detail and ability to dive deep and understand micro interactions <p> <li> <li> <p> Outstanding organizational and communication skills and the ability to balance competingcontradictory priorities <p> <li> <li> <p> Exceptional communication and presentation skills <p> <li> <ul> <p> LIRemote LIJH2 <p> <p> Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto <p> <p> <p> <p> As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws <p> <p> <strong> Stay in the know <strong> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> <u> Follow us on Twitter <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> <u> Learn on the Kraken Blog <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> <u> Connect on LinkedIn <u> <a> <p><p>
Technical Support Specialist - Government
Company: Relativity
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Are you looking to be in a workplace where colleagues inspire one another Are you interested in competitive and impactful benefits Do you prefer flexible work arrangements <p> <p> <p> <p> The Technical Support Specialist provides technical support to a mix of technical and nontechnical customers by diagnosing troubleshooting repairing and debugging complex software andor networked systems You will have frequent phone and email interaction with our customers and require the development of indepth technical product SQL network and server knowledge and exceptional customer service skills <p> <p> <p> <p> On a daily basis the Technical Support Specialist creates resolves and maintains tickets while working to resolve issues and escalate tickets to other teams and verticals It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements You will inform management of important issues regarding personnel performance customer perception and project statuses and work with colleagues to ensure quality service This role will report to the Manager of Customer Support <p> <p> <p> <p> <strong> The working hours are Monday to Friday 1100 PM to 800 AM Central US United States Time and the weekday overnight shift offers a compensation differential <strong> <p> <p> <p> <p> Due to specific customer contract requirements this position requires that the successful candidate be a US citizen As a condition of your role supporting the RelativityOne Government product you are required to obtain a Public Trust clearance The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history drug use financial records and a character assessment If you are unable to obtain the Public Trust clearance you will be unable to work on the RelativityOne Government product and your employment if still in effect may be terminated Obtaining Public Trust clearance offers an additional compensation differential <p> <p> <p> <p> <p> <p> <strong> Your Role in Action Technical SkillsResponsibilities <strong> <p> <ul> <li> <p> Use SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Respond to customer questions problems and work requests on a daily basis <p> <li> <li> <p> Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers <p> <li> <li> <p> Partner with senior level team members as needed to troubleshoot and resolve customer incidents <p> <li> <li> <p> Have or develop the experience to capably perform the Technical Support Specialist position responsibilities <p> <li> <ul> <p> <p> <p> <strong> Policy and Procedure Skills <strong> <p> <ul> <li> <p> Follow appropriate procedures for creating categorizing updating escalating transitioning and resolving tickets Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data <p> <li> <li> <p> Monitor assigned open tickets contact customers and update tickets on a timely basis <p> <li> <li> <p> Provide responsive support to customers during normal shift hours when scheduled for early and late shifts and as identified for oncall or as requested by management EarlyLate shifts and oncall could be required of the qualified Technical Support Specialist staff <p> <li> <li> <p> Complete all daily tasks and projects <p> <li> <li> <p> Track time daily <p> <li> <ul> <p> <p> <p> <strong> Expectations of the Role <strong> <p> <ul> <li> <p> Provide excellent customer service using the communication methods designated by Relativity <p> <li> <li> <p> <strong> Flexible to work a 9hour MondayFriday overnight shift from 11pm8am CST with a 1hour meal break oncall schedule or other time frames specified by management <strong> <p> <li> <li> <p> <strong> Able to work an 89hour MondayFriday shift from 8am5pm CST with meal break for the first 3 months of onboarding <strong> <p> <li> <li> <p> Demonstrate initiative to learn new skills such as SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Meet identified goals regarding customer service tech support metrics <p> <li> <li> <p> Commitment to and consistent demonstration of core company values <p> <li> <ul> <p> <p> <p> <strong> Your Skills <strong> <p> <ul> <li> <p> Customer support experience <p> <li> <li> <p> Customerfocused and ability to understand expectations <p> <li> <li> <p> Direct experience supporting customers as a primary contact or lead using phone and email <p> <li> <li> <p> Experience troubleshooting complex issues <p> <li> <li> <p> SQL and Windows platform experience <p> <li> <li> <p> Travel 10 of the time <p> <li> <li> <p> LINW1 <p> <li> <ul> <p> <p> <p> <strong> Compensation <strong> <p> <ul> <li> <p> Relativity is committed to competitive fair and equitable compensation practices <p> <li> <ul> <ul> <li> <p> This position is eligible for total compensation which includes a competitive base salary an annual performance bonus target of 10 and longterm incentives The expected salary range for this role is between $54000 and $80000 The final offered salary will be based on several factors including but not limited to the candidates depth of experience skill set qualifications and internal pay equity Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position <p> <li> <ul> <p> <p> <p> <p> <p> $54000 $80000 a year <p> <p> Relativity is a diverse workplace with different skills and life experiencesand we love and celebrate those differences We believe that employees are happiest when theyre empowered to be their full authentic selves regardless how you identify <p> <p> <p> <p> <strong> <u> Benefit Highlights <u> <strong> <p> <p> Comprehensive health dental and vision plans <p> <p> Parental leave for primary and secondary caregivers <p> <p> Flexible work arrangements <p> <p> Two weeklong company breaks per year <p> <p> Unlimited time off <p> <p> Longterm incentive program <p> <p> Training investment program <p> <p> <p> <p> <em> All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status or any other legally protected basis in accordance with applicable law <em> <p><p>
Growth Designer
Company: Circle
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> About Us <strong> <p> <p> Circle is building the worlds leading allinone platform for online communities We make it possible for creators coaches educators and businesses to bring together their audience with engaging discussions live streams events chat courses and payments all in one place all under their own brand <p> <p> <p> <p> Were proud to be a fully remote company of around 150 and growing team members from 30+ countries around the world We strive to find exceptional talent empower them to do their best work and in turn have a meaningful impact in their own lives We dont track hours but we manage for outcomes in an asynchronous culture <p> <p> <p> <p> Twice a year we bring the whole company together for incredible company retreats in beautiful places around the world <p> <p> <p> <p> <strong> About the role <strong> <p> <p> We are seeking a highly skilled Growth Designer with outstanding skills in wireframing UI design website design branding and typography This person will work in our Growth design studio creating website feature pages landing pages social media posts blog posts community graphics presentations ads and templates across our brand <p> <p> <p> <p> The ideal candidate must be fluent in <strong> Figma <strong> highly creative work well autonomously and be highly motivated to produce well crafted design <p> <p> <p> <p> <p> <p> <strong> What youll be doing <strong> <p> <ul> <li> <p> Create website feature pages landing pages social media posts ads blog posts presentations emails and templates across our brand <p> <li> <li> <p> Create visually appealing and effective UI designs wireframes and design systems for various digital platforms <p> <li> <li> <p> Work closely with the Growth team to understand project requirements and come up with creative design solutions <p> <li> <li> <p> Collaborate with crossfunctional teams to ensure designs are consistent with our brand guidelines <p> <li> <li> <p> Keep up to date with the latest design trends and best practices <p> <li> <ul> <p> <p> <p> <strong> What youll need to be successful <strong> <p> <ul> <li> <p> Strong alignment with our values <a class=fontbold underline fontbold underline postingslink href=httpswwwnotionso223a15ea312c4922b793593d07add7fepvs=21 rel=noopener noreferrer nofollow target=blank> Find our values on our career page <a> if you havent read up on them yet <p> <li> <li> <p> You are proficient in English spoken written and reading at a <a class=fontbold underline fontbold underline postingslink href=httpsmagooshcomenglishspeakingenglishproficiencylevelsaguidetodeterminingyourlevel rel=noopener noreferrer nofollow target=blank> CEFR Level C1 <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwgovtilrorg rel=noopener noreferrer nofollow target=blank> ILR Level 5 <a> <p> <li> <li> <p> 2+ years doing inhouse design in a similar role or capacity <p> <li> <li> <p> Excellent design skills with wireframes UI typography and design systems <p> <li> <li> <p> Highly creative and able to work well in an autonomous environment <p> <li> <li> <p> Highly motivated to produce beautiful design <p> <li> <li> <p> Fluent in <strong> Figma <strong> <p> <li> <li> <p> Ability to work in a fastpaced environment <p> <li> <li> <p> Strong attention to detail <p> <li> <li> <p> Excellent communication and collaboration skills <p> <li> <ul> <p> <p> <p> <strong> Bonus points <strong> <p> <ul> <li> <p> Youve worked at a startup in a similar growth stage as Circle <p> <li> <li> <p> Knowledge of animation andor Canva is a plus <p> <li> <ul> <p> <p> <p> <p> <p> $80000 $90000 a year <p> <p> Cash compensation is a starting point and we want all of our team members to be able to grow in their roles In addition to equity benefits and perks our cash compensation is subject to an annual review and increase on a once per year basis on the hire date anniversary <p> <p> <strong> The fun stuff <strong> <p> <p> <strong> Fully remote <strong> work from anywhere in the world <p> <p> <strong> Autonomy and trust to do your job <strong> we care about outcomes over everything else <p> <p> <strong> Paid time away <strong> all employees are given 35 days of PTO annually We also offer a paid sabbatical after 5 years <p> <p> <strong> Generous US benchmarked compensation <strong> and startup equity no matter where you are in the world <p> <p> <strong> Awesome medical coverage <strong> with 100 coverage for you and your family or medical reimbursement options where applicable <p> <p> <strong> Parental leave <strong> for parents expanding their family or just starting one <p> <p> <strong> Home office stipend <strong> to help you get up and running <p> <p> <strong> Learning amp development stipend <strong> to help you level up your professional skills <p> <p> <strong> Annual bonus potential <strong> for roles that dont already receive variable income or commission <p> <p> <strong> Company retreats <strong> Twice a year the Circle team gets together for a fully paid company retreat in incredible places around the world Weve had past retreats in Colombia Portugal and Mexico with more planned on the horizon <p> <p> <strong> Check out our <strong> <a class=fontbold underline fontbold underline postingslink href=httpscareerscircleso rel=noopener noreferrer nofollow target=blank> <strong> Careers <strong> <a> <strong> page for more <strong> <p> <p> <em> Your role location and unique circumstance may affect this <em> <p> <p> <p> <p> <strong> Diversity Equity amp Inclusion <strong> <p> <p> As a fullyremote international company diversity is baked into our DNA Heres how our CEO Sid Yadav frames our hiring mission lets find talent in underserved and underrepresented corners of the world set them up to do the best work of their lives and in turn change their life To achieve this hiring mission we offer competitive US benchmarked compensation no matter where someones located in the world and we proactively seek candidates who expand representation of backgrounds cultures and lived experiences in our teams <p> <p> <p> <p> <strong> Equal Employment Opportunity <strong> <p> <p> Circle is an equal opportunity employer and as such we do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other characteristic protected by applicable laws <p> <p> If you require any accommodations during the recruitment process please let us know and we will work with you to meet your needs <p><p>
Chief Revenue Officer
Company: Canvas
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Were an early stage tech startup searching for a Chief Revenue Officer with the experience tenacity and creativity to accelerate our growth <p> <p> <strong> Help Shape Our Future <strong> <p> <p> As our inaugural executive sales and marketing role the Chief Revenue Officer will have the opportunity to formulate and implement integrated revenue strategies Reporting directly to the CEO you will oversee all marketing sales customer success and business development playing an essential role in driving revenue growth and market expansion Our dream candidate will be dataobsessed passionate about team building innovative collaborative and a lifelong learner <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> <strong> Shape Companywide Strategies <strong> Collaborate with the senior leadership team to shape and align companywide strategies driving growth and market presence <p> <li> <li> <p> <strong> Develop Beloved Brand <strong> Lead the development of a brand that resonates with customers employees and stakeholders creating a lasting impact in the industry You know how to stick out from the crowd with a creative authentic brand identity <p> <li> <li> <p> <strong> Oversee Efficient Marketing and Sales Motion <strong> Direct and supervise marketing activities ensuring highly efficient operations Expertise in SEO ASO SEM conversion rate optimization social media demand generation corporate communications lifecycle marketing and product marketing is essential <p> <li> <li> <p> <strong> Implement Scalable Sales Processes <strong> Develop and implement repeatable sales processes to streamline operations and drive revenue growth Experience with outsourced sales functions is desired Supervise sales personnel optimize performance and identify areas for improvement <p> <li> <li> <p> <strong> Business Development <strong> Spearhead strategic partnerships and integrations that drive revenue and create market expansion in tandem with crossfunctional teams in product operations and finance <p> <li> <ul> <p> <strong> Key Qualifications <strong> <p> <ul> <li> <p> <strong> 10+ Years Leadership Experience Driving Revenue Growth <strong> Prior experience leading an outstanding gotomarket organization including both sales and marketing Gifted presenter in front of colleagues the board and customers Strong preference for tech startup experience <p> <li> <li> <p> <strong> Full Funnel Instrumentation and Unified Customer Profile Expertise <strong> Commitment and experience in instrumenting the funnel from TOFU to BOFU accurately measuring acquisition to retention by customer segment and channel Experience driving creation and utilization of a unified customer profile to enable datadriven decisionmaking across the organization Your obsession with data is infectious <p> <li> <li> <p> <strong> Efficient B2B Marketing and Sales Motion for SMBs <strong> Demonstrated ability to drive highly efficient marketing and sales motions for low CLTV highvolume SMB Sales Versatility in SEO ASO SEM brand authentic storytelling corporate communications lifecycle marketing and product marketing <p> <li> <li> <p> <strong> Impactful People Leadership and Strategic Talent Management <strong> Youre on a continual quest to become the best leader your people need you to be You embody servant leadership and give skillful feedback often You inspire people to achieve more than they believed possible and you have a history of recruiting and building highly effective diverse teams Your superstar employees want to follow you to your next role <p> <li> <li> <p> <strong> Execution <strong> Demonstrates ruthless prioritization organization and drive to excellence You seek out feedback learn from mistakes and lead by example Your colleagues in finance product operations and engineering enjoy collaborating with you to grow and scale the business <p> <li> <ul><p>
Group Product Manager - Funding
Company: Kraken
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <h1> <strong> Building the Future of Crypto <strong> <h1> <p> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology <p> <p> <p> <p> <strong> What makes us different <strong> <p> <p> Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world <p> <p> <p> <p> Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> <u> Kraken Culture <u> <a> page to learn more about our internal culture values and mission <p> <p> <p> <p> As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> <u> industryleading security <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> <u> crypto education <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> <u> worldclass client support <u> <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> <u> Kraken Pro <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> <u> Kraken NFT <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> <u> Kraken Futures <u> <a> <p> <p> <p> <p> <strong> Become a Krakenite and build the future of crypto <strong> <p> <p> <strong> Proof of work <strong> <strong> The team <strong> The Funding Product Portfolio team is responsible for building worldclass fiat funding and crypto onramp deposits and offramp withdrawals experiences Whether its acting as a bridge between traditional finance and crypto fiat funding or as a onramp for clients to decentralized finance crypto funding our vision is to provide clients with a funding experience that is so easy and intuitive that the friction to get up and running with Kraken product feels nonexistent <p> <p> <strong> The opportunity <strong> <p> <ul> <li> <p> Manage a high performing team of Product Managers within Funding deploying a diverse set of people management techniques to achieve savage levels of accountability while building a culture of openness collaboration sticktoitiveness and career growth <p> <li> <li> <p> Champion a culture of outcomes over activity where we default to proving the value of our work either quantitatively or qualitatively over an assumption of value <p> <li> <li> <p> Evangelize the asymmetric benefits of experimentation creating an environment bordering on religion where we take calculated risks on twoway door decisions knowing that we will learn a lot of lessons on what doesnt work <p> <li> <li> <p> Create and communicate the overall product strategy roadmap and business plan for Funding ensuring that stakeholders across the company are aligned with the direction and up to date on progress <p> <li> <li> <p> Build a high trust culture with the Funding Engineering and Design teams creating a symbiotic relationship where everything we do is positive sum for one another and our clients <p> <li> <li> <p> Collaborate proactively with crossfunctional stakeholders Product Support Operations etc to empower our teams success as well as other departments success <p> <li> <li> <p> Establish goals metrics and KPIs so that you can thoroughly understand the performance of our products and team over time <p> <li> <li> <p> Implement valueadded process improvements within and outside the team without letting the process become The Thing <p> <li> <ul> <p> <strong> Skills you should HODL <strong> <p> <ul> <li> <p> Interest and alignment in Krakens mission to accelerate the global adoption of crypto so that everyone can achieve true financial freedom and inclusion <p> <li> <li> <p> 6+ years experience working on funding related products including 4+ years experience leading high performing product teams <p> <li> <li> <p> Demonstrated experience delivering endtoend clientfacing funding solutions ideally both fiat funding and crypto <p> <li> <li> <p> Adept at qualitative and quantitative analysis knowing when to favor anecdote over data and vice versa <p> <li> <li> <p> Mastery at stakeholder management and conflict resolution comfortable interacting with diverse personalities and skills <p> <li> <li> <p> Macrotomicro versatility strategic big picture mindset coupled with a keen attention to detail and ability to dive deep and understand micro interactions <p> <li> <li> <p> Outstanding organizational and communication skills and the ability to balance competingcontradictory priorities <p> <li> <li> <p> Exceptional communication and presentation skills <p> <li> <ul> <p> LIRemote LIJH2 <p> <p> Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto <p> <p> <p> <p> As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws <p> <p> <strong> Stay in the know <strong> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> <u> Follow us on Twitter <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> <u> Learn on the Kraken Blog <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> <u> Connect on LinkedIn <u> <a> <p><p>
Technical Support Specialist - Government
Company: Relativity
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Are you looking to be in a workplace where colleagues inspire one another Are you interested in competitive and impactful benefits Do you prefer flexible work arrangements <p> <p> <p> <p> The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and nontechnical customers by diagnosing troubleshooting repairing and debugging complex software andor networked systems You will have frequent phone and email interaction with our customers and require the development of indepth technical product SQL network and server knowledge and exceptional customer service skills <p> <p> <p> <p> On a daily basis the Technical Support Specialist creates resolves and maintains tickets while working within their product vertical to resolve issues and escalate tickets to other teams and verticals It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements You will inform management of important issues regarding personnel performance client perception and project statuses and work with colleagues to ensure quality service This role will report to the Manager of Customer Support <p> <p> <p> <p> The working hours are MondayFriday with a 9hour shift ranging from 1pm12am Central US United States Time <p> <p> <p> <p> Due to specific client contract requirements this position requires that the successful candidate be a US citizen As a condition of your role supporting the RelativityOne Government product you are required to obtain a Public Trust clearance The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history drug use financial records and a character assessment If you are unable to obtain the Public Trust clearance you will be unable to work on the RelativityOne Government product and your employment if still in effect may be terminated <p> <p> <p> <p> <p> <p> <strong> Your Role in Action Technical SkillsResponsibilities <strong> <p> <ul> <li> <p> Use SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Respond to client questions problems and work requests on a daily basis <p> <li> <li> <p> Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers <p> <li> <li> <p> Partner with senior level team members as needed to troubleshoot and resolve customer incidents <p> <li> <li> <p> Have or develop the experience to capably perform the Technical Support Specialist position responsibilities <p> <li> <ul> <p> <p> <p> <strong> Policy and Procedure Skills <strong> <p> <ul> <li> <p> Follow appropriate procedures for creating categorizing updating escalating transitioning and resolving tickets Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data <p> <li> <li> <p> Monitor assigned open tickets contact customers and update tickets on a timely basis <p> <li> <li> <p> Provide responsive support to clients during normal shift hours when scheduled for early and late shifts and as identified for oncall or as requested by management EarlyLate shifts and oncall could be required of the qualified Technical Support Specialist staff <p> <li> <li> <p> Complete all daily tasks and projects <p> <li> <li> <p> Track time daily <p> <li> <ul> <p> <p> <p> <strong> Expectations of the Role <strong> <p> <ul> <li> <p> Is flexible to work a 9hour MondayFriday shift ranging from 1pm12am CST with a 1hour meal break oncall schedule or other time frames specified by management <p> <li> <li> <p> Able to work a 9hour MondayFriday shift from 8am5pm CST with meal break for the first 3 months of onboarding <p> <li> <li> <p> Obtain Public Trust clearance within the defined timeline provided by management <p> <li> <li> <p> Provide excellent customer service using the communication methods designated by Relativity <p> <li> <li> <p> Demonstrate initiative to learn new skills such as SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Meet identified goals regarding customer service tech support metrics <p> <li> <li> <p> Commitment to and consistent demonstration of core company values <p> <li> <ul> <p> <p> <p> <strong> Your Skills <strong> <p> <ul> <li> <p> Customer support experience <p> <li> <li> <p> Clientfocused and ability to understand expectations <p> <li> <li> <p> Direct experience supporting clients as a primary contact or lead using phone and email <p> <li> <li> <p> Experience troubleshooting complex issues <p> <li> <li> <p> SQL and Windows platform experience <p> <li> <li> <p> Travel 10 of the time <p> <li> <li> <p> LINW1 <p> <li> <ul> <p> <p> <p> <strong> Compensation <strong> <p> <ul> <li> <p> Relativity is committed to competitive fair and equitable compensation practices <p> <li> <ul> <ul> <li> <p> This position is eligible for total compensation which includes a competitive base salary an annual performance bonus target of 10 and longterm incentives The expected salary range for this role is between $54000 and $80000 The final offered salary will be based on several factors including but not limited to the candidates depth of experience skill set qualifications and internal pay equity Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position <p> <li> <ul> <p> <p> <p> <p> <p> $54000 $80000 a year <p> <p> Relativity is a diverse workplace with different skills and life experiencesand we love and celebrate those differences We believe that employees are happiest when theyre empowered to be their full authentic selves regardless how you identify <p> <p> <p> <p> <strong> <u> Benefit Highlights <u> <strong> <p> <p> Comprehensive health dental and vision plans <p> <p> Parental leave for primary and secondary caregivers <p> <p> Flexible work arrangements <p> <p> Two weeklong company breaks per year <p> <p> Unlimited time off <p> <p> Longterm incentive program <p> <p> Training investment program <p> <p> <p> <p> <em> All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status or any other legally protected basis in accordance with applicable law <em> <p><p>
Senior Accounting/Payroll Specialist
Company: Southeastern Archaeological Research, Inc. "SEARCH"
Location: USA
Posted Apr 19, 2024
<p><strong>Title <strong>Senior AccountingPayroll Specialist <br><strong>Location <strong>Remote <br><strong>Job Code <strong>APS2024 <br><strong>Job Link <strong><a class=external href=httpswwwsearchinccomcareers rel=nofollow target=blank><strong>SEARCH Job Postings Direct Applications<strong><a><br> <br><strong>Position Information<strong><p><p>SEARCH has an immediate opening for a FullTime<strong> AccountingPayroll Specialist<strong> to join our accounting team This position is remote capable or may be based out of one of our offices should the candidate be local with office preference This role will be responsible for managing general ledger activities ensuring accurate financial reporting and overseeing the companys payroll processes The position requires strong analytical skills attention to detail and proficiency in accounting principles and payroll procedures <br><p><p>SEARCH provides a flexible work environment a professional and collaborative atmosphere and a wide range of projects and opportunities for our staff SEARCH offers a competitive total compensation package with strong health and wellness and retirement plans Benefits include medical dental and vision insurance group term life insurance 401k plan with match 10 paid holidays per year and accrued paid time off PTO Pay is commensurate with education and experience <br> <br><p><p><strong>Key Responsibilities <strong><p><ul style=> <li style=>Process payroll accurately and timely including tax withholdings deductions and benefits<li> <li style=>Prepare and file payroll tax returns and other statutory filings<li> <li style=>Respond to employee inquiries about payroll and benefit deductions<li> <li style=>Collaborate with HR to ensure accuracy of employee records and compliance with employment regulations<li> <li style=>Assist in financial audits and provide necessary documentation and support<li> <li style=>Develop and implement process improvements to enhance efficiency and accuracy in payroll and accounting functions<li> <li style=>Continue education in accounting standards tax laws and payroll regulations<li> <li style=>Coordinate payroll entriestransactions in Costpoint and Time and Expense system including posting labor and leave and running of payroll reports<li> <li style=>Manage and submit 401K file to Empower for each payroll period<li> <li style=>Ensure employees weekly timesheets are complete and correct<li> <li style=>Review and reconcile monthly bank accounts <li> <li style=>Maintain and reconcile Balance Sheet accounts and prepare monthly entries<li> <li style=>Assist with monthend and yearend closing processes<li> <li style=>Other duties as assigned<li> <ul><p><strong>Requirements<strong><p><p><strong>Qualifications Required<strong><p><ul style=> <li style=>Bachelors degree in accounting HR or related field <li> <li style=>Proven experience in general ledger accounting and payroll administration required<li> <li style=>Proficient in MS Office Suite<li> <li style=>Detail oriented organized able to work well on simultaneous tasks and meet deadlines<li> <li style=>Ability to maintain confidentiality and handle sensitive information with professional discretion <br> <br> <li> <ul><p><strong>Qualifications Preferred<strong><p><ul style=> <li style=>Understanding of the Cultural Resource Management CRM industry firms clients contracts new research and projects at the regionwide nationwide and worldwide level<li> <li style=>Proficient in Deltek Costpoint accounting software required<li> <li style=>Experience working for a Federal Contractor preferred<li> <li style=>Experience in ADP payroll processing preferred <br> <br> <li> <ul><p><strong>Application Requirements<strong><p><ul style=> <li style=>Cover letter<li> <li style=>Resume<li> <li style=>References <br> <br> <li> <ul><p><strong>Other Important NeedtoKnow Information<strong><p><ul style=> <li style=>This position will require flexible availability outside of standard working hours<li> <li style=>Applicants must be eligible to be employed in the United States <li> <li style=><strong>SEARCH is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds cultures orientations ideas and talents can flourish<strong><li> <li style=><strong>SEARCH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law<strong><li> <li style=><strong>SEARCH is an Affirmative Action Employer and a DrugFree Workplace<strong><li> <li style=> <strong>Employment offers are contingent upon satisfactory verification of criminal education driving andor employment background checks as well as passing results from a preemployment drug screen<strong> <br> <br> <li> <ul><p><strong>About SEARCH <strong><p><p>Overland and underwater SEARCH is an archaeology firm that deploys the full spectrum of cultural heritage services worldwide SEARCH2O its maritime program is at the forefront of historic shipwreck and submerged precontact archaeology paleolandscape reconstruction and deepwater archaeology SEARCHs staff are cultural resources industry leaders pioneers and subject matter experts across 45 Market Regional and Research Sectors Since 1993 SEARCH has completed more than 5000 commercial and government projects in 48 US states 6 US territories and 39 countries spanning 7 continents and 4 oceans By integrating science technology and creativity SEARCH harnesses the power of the past to advance the projects places and people it serves <br> <em><strong>For more information about SEARCH please visit <strong><em><a class=external href=httpwwwsearchinccom rel=nofollow target=blank><em><strong>searchinccom<strong><em><a><em><strong> and follow us on <strong><em><a class=external href=httpswwwfacebookcomsearcharchaeology rel=nofollow target=blank><em><strong>Facebook<strong><em><a><em><strong> <strong><em><a class=external href=httpswwwinstagramcomsearcharchaeology rel=nofollow target=blank><em><strong>Instagram<strong><em><a><em><strong> <strong><em><a class=external href=httpswwwlinkedincomcompanysearcharchaeology rel=nofollow target=blank><em><strong>LinkedIn<strong><em><a><em><strong> and <strong><em><a class=external href=httpstwittercomSEARCHInc rel=nofollow><em><strong>Twitter<strong><em><a><em><strong> <strong><em><p><p><strong>Benefits<strong><p><p><strong>SEARCH Compensation and Benefits include<strong><p><ul style=> <li style=>Competitive Salary<li> <li style=>Per Diem for overnight travel<li> <li style=>SEARCHsubsidized Group Health Insurance including Medical Dental and Vision coverage<li> <li style=>SEARCHprovided ShortTerm Disability Insurance<li> <li style=>SEARCHprovided LongTerm Disability Insurance<li> <li style=>SEARCHprovided Group Term Life Insurance<li> <li style=>Voluntary Life Insurance<li> <li style=>Employee Assistance Program<li> <li style=>Emergency Travel Assistance<li> <li style=>Generous 401k Retirement Plan<li> <li style=>Paid Holidays 10<li> <li style=>Accrued Paid Time Off PTO<li> <li style=>MeritBased Raises Bonuses and Promotions<li> <ul><p> <p><p> <p><p>Please send all inquiries to <a class=external href=mailtojorgequintanasearchinccom rel=nofollow>jorgequintanasearchinccom<a> Include the Job Posting code <strong>APS2024<strong> in the subject line of your email<p><br><br><div class=h2>About the company<div><br><p>SEARCH is at the forefront of the Cultural Resources Management industry and we continuously seek top talent We have high expectations for ourselves our staff and our company A career with SEARCH likely will be more challenging and more demanding than your previous job We strive for the best out of our people and we encourage you to apply if you can deliver consistently great work with an optimistic and positive attitude<p> <p>If you believe that you are among the finest at what you do then we encourage you to apply to work with us and enjoy a career that is professionally and personally rewarding and fun To help you decide whether SEARCH is a good fit for you weve listed a few of the values which are important to us<p> <p><strong>1 Expertise We are subject matter experts<strong><p> <p>Our staff members are in command of the current research methods and best practices of their discipline as well as the laws regulations guidelines policies and protocols that affect their field<p> <p><strong>2 Passion We eat sleep and breathe cultural resources management<strong><br> We work hard and we enjoy the rewards of hard work We come in early if need be and we stay late because we love what we do and because of an occasional deadline Often many of us are active in our field in our own personal time because CRM is in our blood<p><p> <strong>3 Teamwork We communicate well and often<strong><br> We are a multidisciplinary team of professionals and we work best when we collaborate and share ideas within our immediate teams and enterprise wide<p><p> <strong>4 Improvement We continually strive forward and dont settle<strong><br> We are constantly improving our own work our processes and our products and we embrace new ideas that make us better Never do we say Its good enough or Its only a draft<p><p> <strong>5 Perfection please Attention to detail matters to us<strong><br> We are looking for people who consistently deliver superior work products and who carefully craft every field note email letter agenda map photo table computer file name and multivolume technical report SEARCHs excellent reputation is based on our delivery of outstanding work and we take this very seriously<p><p><strong>6 Please perfection Manners matter to us<strong><br> We are looking for people who are in command of social graces Opening the door opens doors<p> <p><br><p><p>We offer a great benefits package to those who come aboard with us SEARCH compensation and benefits include<p> <ul style=> <li style=>Competitive Salary<li> <li style=>Per Diem for overnight travel<li> <li style=>SEARCHsubsidized Group Health Insurance including Medical Dental and Vision coverage<li> <li style=>SEARCHprovided ShortTerm Disability Insurance<li> <li style=>SEARCHprovided LongTerm Disability Insurance<li> <li style=>SEARCHprovided Group Term Life Insurance<li> <li style=>Voluntary Life Insurance<li> <li style=>Generous 401k Retirement Plan<li> <li style=>Paid Holidays 10<li> <li style=>Paid Time Off PTO<li> <li style=>Employee Assistance Program<li> <li style=>Emergency Travel Assistance<li> <li style=>MeritBased Raises Bonuses and Promotions<li> <ul> <p><br><p><p>We conduct preemployment drug testing DMV check and criminal background check We treat all employment inquiries confidentially Reliable transportation is required for all positions For more information please visit <a class=external href=httpsworkablecomnrl=http3A2F2Fwwwsearchinccom2F rel=nofollow>wwwsearchinccom<a><p> <p><i>SEARCH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law<i><p> <p><i>SEARCH is an Affirmative Action Employer and a DrugFree Workplace<i><p> <p><i>SEARCH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information<i><p><img src=httpsremotivecomjobtrack1907191blankgifsource=publicapi alt=>
Senior Program Manager - Support Knowledge
Company: Snowflake
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Snowflake started with a clear vision develop a cloud data platform that is effective affordable and accessible to all data users Snowflake developed an innovative new product with a builtforthecloud architecture that combines the power of data warehousing the flexibility of big data platforms and the elasticity of the cloud at a fraction of the cost of traditional solutions We are now a global worldclass organization with offices in more than a dozen countries and serving many more <p> <p> This Senior Program Manager Support Knowledge role is responsible for delivering key strategic initiatives in the area of knowledge management This includes supporting the Knowledge Centered Service KCS program as well as other knowledge and content managementrelated activities This critical role is part of the Support Service Enablement team within Global Support and delivers on our mission to provide worldclass product expertise and customer experience enhancements through continual innovation <p> <ul> <li> <p> Manages the development and implementation of knowledge management success including program strategy goals roles processes and systems that deliver measurable results <p> <li> <li> <p> Enables continuous integration of knowledgement management practices into business operations utilizing KCS principles to ensure content quality is exceptional and time to publication goals are met <p> <li> <li> <p> Leads crossfunctional teams to drive adoption of new processes and practices manages change through collaboration and communication Assesses and manages risks develops risk mitigation strategies <p> <li> <li> <p> Defines requirements for knowledge management systems and platforms that support efficiency and effectiveness Collaborates with implementation teams to ensure successful delivery of enhancements <p> <li> <li> <p> Defines key performance metrics measures and reports on the success of knowledge programs <p> <li> <li> <p> Collaborates effectively with key stakeholders and subject matter experts to understand the needs of our customers and employees and drives continuous improvement to business outcomes <p> <li> <ul> <h3> <strong> PREFERRED EXPERIENCE <strong> <h3> <ul> <li> <p> 7+ years of experience in a program management or knowledge management role within a support or customer experience organization in technology or a related industry <p> <li> <li> <p> Practical experience applying and implementing Knowledge Centered Service KCS principles and practices within a support organization <p> <li> <li> <p> Familiarity with modern knowledge management systems and platforms and handson experience with knowledge base implementation and administration Salesforce ServiceNow Guru <p> <li> <li> <p> Excellent verbal and written communication skills This includes skill in collaborating with subject matter experts and managers to help deliver business results <p> <li> <li> <p> A demonstrated ability to adapt to new technologies and learn quickly familiarity with emerging technology trends <p> <li> <li> <p> High levels of emotional intelligence EQ empathy proactivity and the ability to lead crossfunctional teams with influence not authority <p> <li> <li> <p> Excellent team player able to work with virtual and global crossfunctional teams <p> <li> <li> <p> A bachelors degree in business management or a related field or 610 years equivalent work experience <p> <li> <ul> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p><p>
Senior Client Success Executive
Company: Memora Health
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible actionable and alwayson As we expand our programs to reach more health systems and patients we are excited to grow our Client Success Executive team <p> <p> Senior Client Success Executives serve as trusted advisors to our clients and have the critical responsibility of ensuring the retention continued growth and referenceability of Memoras strategic clients The ideal candidate will serve as a credible thought partner with Memora initiative leaders and superusers Additionally this role will work closely with Implementation Product and Growth colleagues to ensure clients maximize their value from their partnership with us Finally this role will work closely with the Head of Client Success to lead strategic projects to support the longterm growth and success of Memoras Client Success team <p> <p> Ideal candidates will be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare looking to make a significant impact on healthcare delivery Were looking for someone with exceptional curiosity and enthusiasm for solving hard problems <p> <p> <strong> Primary Responsibilities <strong> <p> <ul> <li> <p> Client Management Responsibilities <p> <ul> <li> <p> Own a portfolio of large strategic accounts and hold primary relationship management with departmentlevel clinical and administrative leaders <p> <li> <li> <p> Develop relationships with senior amp executivelevel leaders for long term account stability and growth <p> <li> <li> <p> Develop and manage an annual account plan to proactively identify strategic objectives and actions in collaboration with internal partners eg Sales Product Marketing and clients <p> <li> <li> <p> Lead recurring eg monthlybimonthlyweekly checkins and prepare for amp lead recurring Executive Business Reviews <p> <li> <li> <p> Ensure execution against contractual obligations and manage internal resources to troubleshoot client experience and technical issues <p> <li> <li> <p> Monitor and improve performance against key client health metrics eg utilization NPS ROI <p> <li> <li> <p> Identify opportunities for client participation in marketing collateral eg case studies webinars PR and work with Marketing and client to design develop and publishpromote <p> <li> <li> <p> Lead client renewals in collaboration with Memoras Sales team to ensure timely planning discussions and internal team coordination <p> <li> <li> <p> Generate revenue expansion opportunities with existing accounts by leveraging existing and new stakeholder relationships <p> <li> <ul> <li> <li> <p> InternalTeam Development Responsibilities <p> <ul> <li> <p> Collaborate with Sales team leadership to develop processes that facilitate revenue growth with existing clients <p> <li> <li> <p> Lead or support development of scalable processes and resources eg playbooks SOPs training materials to facilitate team onboarding improve crossfunctional coordination and build consistency in client servicing and management <p> <li> <li> <p> Represent the voice of the client internally to inform Memoras product strategy and roadmap <p> <li> <li> <p> Provide coaching and support to CSEs and newer team members as needed <p> <li> <ul> <li> <ul> <p> <p> <p> <strong> Qualifications Required <strong> <p> <ul> <li> <p> You have 58 years clientfacing experience <strong> <strong> Client Success Account Management Implementation in healthcare SaaS or digital health serving USbased hospital systems andor other ecosystem partners <p> <li> <li> <p> You can communicate complex ideas clearly and concisely both written and verbally <p> <li> <li> <p> You are an expert in building hightrust relationships with client project teams and leaders by understanding their needs motivations and challenges and by being an advocate for them within your organization <p> <li> <li> <p> You possess strong proficiency with analyzing and presenting data in a meaningful way ie storytelling with data <p> <li> <li> <p> You have experience orchestrating resources within your organization to address client challenges ensuring the needs of your clients are successfully met while also meeting any relevant business constraints <p> <li> <li> <p> You have a bias toward action and a one team mentality <p> <li> <li> <p> Ability to occasionally travel to client sites mainly in US 1020 travel <p> <li> <li> <p> Ability to comply with clients COVID vaccination requirements <p> <li> <ul> <p> <p> <p> <strong> Qualifications Bonus <strong> <p> <ul> <li> <p> You have prior experience building best practice Client Success processes and tools <p> <li> <li> <p> Skillful with Google Suite and BI tools eg Looker Tableau for creating documents and presentations or analyses familiarity with Salesforce <p> <li> <li> <p> Experience collaborating with clinicians at a health system or a provider organization on clinical operations and clinical model design <p> <li> <li> <p> You have prior experience as a clinician <p> <li> <ul> <p> <p> <p> <strong> What You Get <strong> <p> <ul> <li> <p> An opportunity to work on a rapidly scaling care delivery platform engaging thousands of patients and care team members and growing 23x annually <p> <li> <li> <p> Enter a highly collaborative environment and work on the fun challenges of scaling a highgrowth startup <p> <li> <li> <p> Work alongside worldclass clinical operational and technical teams to build and scale Memora <p> <li> <li> <p> Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams <p> <li> <li> <p> Improve the way care is delivered for hundreds of thousands of patients <p> <li> <li> <p> Gain deep expertise about healthcare transformation and direct customer exposure with the countrys most innovative health systems and plans <p> <li> <li> <p> Ownership over your success and the ability to significantly impact the growth of our company <p> <li> <li> <p> Competitive salary and equity compensation with benefits including health dental and vision coverage flexible work hours paid maternitypaternity leave biannual retreats Macbook and a 401k plan <p> <li> <ul><p>
Global Sales Enablement Manager
Company: Databricks
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> SLSQ125R183 <p> <p> While candidates in the listed locations are encouraged for this role candidates in other locations will be considered <p> <p> <strong> Global Sales Enablement Manager <strong> <p> <p> The Global Sales Enablement Manager will be an individual contributor on a team that exists to build deliver and measure revenuegenerating enablement programs that give our audiences the competence and confidence they need to thrive in their careers We strive to create datadriven programs that are innovative relevant and impactful and that drive success for Databricks our customers and partners We will develop and consistently improve sales performance through datadriven insights performance analysis and enablement competency development <p> <p> Our focus will be to partner with stakeholders to build a model to deconstruct and measure individual sales performance enable managers to coach and improve the performance of each individual troubleshoot performance problems to deploy efficient and effective solutions to improve performance and implement strategies to measure the effectiveness of enablement and the impact enablement initiatives have on sales performance <p> <p> <strong> The impact you will have <strong> <p> <ul> <li> <p> Become a subject matter expert on how selling is done at Databricks across the globe <p> <li> <li> <p> Curate relationships with senior executives in sales field engineering customer success product development and elsewhere in the business to be able to translate varying expertise into digestible learning content for our sellers <p> <li> <li> <p> Become a goto person within Databricks that is seen as the person that can translate highly complex and technical topics into simple and easily understood explanations and training materials <p> <li> <li> <p> Identify learning gaps and patterns in our global salesforce using tools at scale ie Gong Databook Clari <p> <li> <li> <p> Develop training both live and eLearning that addresses gaps and ties directly to revenue impact <p> <li> <li> <p> Your efforts will directly impact new hire AE ramp time new logos closed productivity and revenue generated <p> <li> <li> <p> Partner with stakeholders to build and maintain Performance Competency Models that deconstruct performance expectations outcomes to achieve and outputs to produce for each GTM role the enablement team supports <p> <li> <li> <p> Socialize and drive alignment on each performance model to standardize and maintain performance expectations <p> <li> <li> <p> Enable an intervention checklist to ensure the most efficient and effective solutions are in place to enable all performance expectations <p> <li> <li> <p> Operationalize a performance audit process for enablement and sales managers to analyze performance problems and systematically troubleshoot to identify the most efficient and effective solutions to address performance discrepancies <p> <li> <li> <p> Influence the design and implementation of both noninstruction and instructionbased initiatives with evidencebased standards <p> <li> <li> <p> Standardize the approach to quantify performance improvement potential upon identifying and prioritizing performance problems or new initiatives <p> <li> <li> <p> Reinforce the methods to ensure training is deployed to solve a performance need and to assess training effectiveness <p> <li> <ul> <p> <p> <p> <strong> What we look for <strong> <p> <ul> <li> <p> 7+ years of enablement learning design sales or consulting experience <p> <li> <li> <p> A background in sales technology andor learning design All three are preferred but not required <p> <li> <li> <p> Track record of successful selling andor successfully driving data driven enablement programs that drive revenue growth andor successful learning design aimed at revenue teams <p> <li> <li> <p> Experience developing eLearning content for a global sales audience preferred <p> <li> <li> <p> Ability to work crossfunctionally in unfamiliar parts of the business and quickly understand the experience of individualsroles identify what matters to them and be able to gain buyin and influence their actions <p> <li> <li> <p> Strong aptitude for clearly articulating messages and high adaptive listening <p> <li> <li> <p> Experience with sales methodologies ie Challenger Command of the Message MEDDPICC <p> <li> <li> <p> Experience with learning design principles and methodologies <p> <li> <li> <p> Bachelors Degree required <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Comprehensive health coverage including medical dental and vision <p> <li> <li> <p> 401k Plan <p> <li> <li> <p> Equity awards <p> <li> <li> <p> Flexible time off <p> <li> <li> <p> Paid parental leave <p> <li> <li> <p> Family Planning <p> <li> <li> <p> Gym reimbursement <p> <li> <li> <p> Annual personal development fund <p> <li> <li> <p> Employee Assistance Program EAP <p> <li> <ul><p>
Staff Data Scientist
Company: Tanium
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> The Basics <strong> <p> <p> We are seeking a seasoned Staff Data Scientist with a strong mathematical foundation to join Taniums AI team Tanium is the firstmover in delivering on the promise of autonomous endpoint management AEM Powered by Tanium AI AEM will deliver comprehensive autonomous management of endpoints including security incident response patching change management and performance monitoring capabilities <p> <p> The Staff Data Scientist will work closely with crossfunctional teams to lead the design development and deployment of advanced models that deliver autonomous action across Taniums suite of solutions Particular focus will be on the development of the algorithms that serve as inputs AI results eg confidence scoring <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Conduct research and analysis to identify data patterns and trends that can be leveraged for AI model development <p> <li> <li> <p> Design develop and implement machine learning algorithms and statistical models to power AI results and actions <p> <li> <li> <p> Ensure AI model development incorporates all necessary guardrails that always allows the user to be in control <p> <li> <li> <p> Lead testing processes to assess and continuously enhance AI performance <p> <li> <li> <p> Collaborate with crossfunctional teams including software engineers product managers and data engineers to integrate AI solutions into our AEM capabilities <p> <li> <li> <p> Monitor and optimize AI models for performance scalability accuracy and reliability in realworld applications <p> <li> <li> <p> Stay updated with the latest advancements in AI machine learning and related fields to drive innovation within the company <p> <li> <ul> <p> <strong> Were looking for someone with <strong> <p> <ul> <li> <p> Education <p> <ul> <li> <p> Bachelors degree in Computer Science Mathematics Statistics or related field advanced degree preferred or equivalent work experience <p> <li> <ul> <li> <li> <p> Experience and skills <p> <ul> <li> <p> Proven experience in a data scientist role 8+ years with a track record of developing and deploying AI models in a production environment <p> <li> <li> <p> Proficiency in programming languages for data analysis and machine learning <p> <li> <li> <p> Indepth knowledge of mathematical concepts including linear algebra calculus probability and statistics <p> <li> <li> <p> Experience with machine learning frameworks <p> <li> <li> <p> Excellent problemsolving skills and ability to work in a fastpaced collaborative environment <p> <li> <ul> <li> <ul> <p> <strong> About Tanium <strong> <p> <p> Tanium the industrys only provider of converged endpoint management XEM leads the paradigm shift in legacy approaches to managing complex security and technology environments Only Tanium protects every team endpoint and workflow from cyber threats by integrating IT Operations Security and Risk into a single platform that delivers comprehensive visibility across devices a unified set of controls and a common taxonomy for a single shared purpose to protect critical information and infrastructure at scale Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortunes list of the Best Large Workplaces in Technology In fact more than half of the Fortune 100 and the US armed forces trust Tanium to protect people defend data secure systems and see and control every endpoint team and workflow everywhere Thats the power of certainty Visit <a class=fontbold underline fontbold underline fontbold underline href=httpwwwtaniumcom rel=noopener noreferrer nofollow target=blank> wwwtaniumcom <a> and follow us on <a class=fontbold underline fontbold underline fontbold underline href=httplinkedin rel=noopener noreferrer nofollow target=blank> LinkedIn <a> and <a class=fontbold underline fontbold underline fontbold underline href=httptwitter rel=noopener noreferrer nofollow target=blank> Twitter <a> <p> <p> <strong> On a mission Together <strong> <p> <p> At Tanium we are stewards of a culture that emphasizes the importance of collaboration respect and diversity In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges we are strengthened by our unique perspectives and by our collective actions <p> <p> We are an organization with stakeholders around the world and its imperative that the diversity of our customers and communities is reflected internally in our team members We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things <p> <p> Each of our team members has 5 days set aside as volunteer time off VTO to contribute to the communities they live in and give back to the causes they care about most <p> <p> <strong> What youll get <strong> <p> <p> The annual base salary range for this fulltime position is $130000 to $385000 This range is an estimate for what Tanium will pay a new hire The actual annual base salary offered may be adjusted based on a variety of factors including but not limited to location education skills training and experience <p> <p> In addition to an annual base salary team members will receive equity awards and a generous benefits package consisting of medical dental and vision plan family planning benefits health savings account flexible spending account transportation savings account 401k retirement savings plan with company match life accident and disability coverage business travel accident insurance employee assistance programs disability insurance and other wellbeing benefits <p> <p> <p> <p> For more information on how Tanium processes your personal data please see our <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtaniumcomprivacypolicy rel=noopener noreferrer nofollow target=blank> Privacy Policy <a> 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