Excellent Customer Experience Jobs in New York City, NY

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Looking for Excellent Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the New York City, NY area.

Tax Manager - Insurance Tax

Company: Deloitte

Location: New York, NY

Posted May 21, 2025

Bachelor's degree in accounting, finance, or related field. Consulting with other service lines and peers to address tax issues and meet organizational…

Tax Senior - Federal / Corporate Tax

Company: Deloitte

Location: New York, NY

Posted May 21, 2025

Bachelor's degree in accounting, finance, or related field. Licensed CPA in state of practice/primary office if eligible to sit for the CPA.

Registered Nurse (RN) - ICF Group Home (Manhattan & Queens)

Company: AHRC NYC

Location: New York, NY

Posted May 21, 2025

A valid NY State or Tri-State Driver's License for more than one year, with a good driving record Preferred. Ensures that delivery of nursing care is conducted…

Tax Senior - Insurance Tax

Company: Deloitte

Location: New York, NY

Posted May 21, 2025

Licensed CPA in state of practice/primary office if eligible to sit for the CPA. Assisting with strategic tax planning including researching federal tax law and…

Tax Senior - Banking & Capital Markets

Company: Deloitte

Location: New York, NY

Posted May 21, 2025

Bachelor's degree in accounting, finance, or related field. Licensed CPA in the state of practice/primary office if eligible to sit for the CPA exam.

Overnight Fireguard (FO1 Required)

Company: Custom Protection Services of NY LLC

Location: New York, NY

Posted May 20, 2025

Remain in compliance with local, state, and federal regulations. Custom Protective Services is seeking Security Officers *with an F-01 certification *to staff…

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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