Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Area Sales Manager - NAM - Power Quality

Company: Hitachi Energy

Location: Charleroi, Belgium / Remote

Posted Jan 23, 2025

Technical Customer Success Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Account Executive - Publicis (NY)

Company: Yieldmo

Location: Remote

Posted Jan 23, 2025

Yieldmo, an advertising platform utilizing AI and custom ad formats, seeks a seasoned seller with Publicis agency experience to drive new revenue. The ideal candidate, a strategic hunter, will build relationships, close business, and represent Yieldmo at industry events. Requirements include 3+ years in programmatic advertising, sales experience, and established Publicis agency contacts. Yieldmo values innovation, agility, intelligence, autonomy, and togetherness, offering a hybrid work model, comprehensive benefits, and competitive compensation.

Software Development Manager, Data Engineering. Generative AI

Company: Autodesk

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Autodesk is seeking a Software Development Manager for the AEC Solutions group to lead a team in building data pipelines for AI, deep learning, and generative AI. The role involves collaborating with AI Researchers, ML Engineers, Software Architects, and Experience Designers. The ideal candidate should have a BS or MS in Computer Science, 10+ years of software development experience, and experience in the AEC industry. The position offers the opportunity to shape the future of the AEC industry and work with cutting-edge technologies.

Staff Security Engineer, Vulnerability Management

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a Vulnerability Management expert with at least 5 years of experience in the field. The role involves leading the VM program, partnering with engineering and security teams, and driving continuous improvement in vulnerability management processes. The ideal candidate should have strong technical skills, excellent communication abilities, and a strategic mindset. They should be passionate about building an open financial system and capable of navigating ambiguity to deliver results. The position offers a competitive salary range and the opportunity to work remotely.

Strategic Partnerships Manager, Life Sciences Division

Company: Arcadia

Location: Remote

Posted Jan 23, 2025

Arcadia is seeking a Strategic Partnerships Manager to expand their Life Sciences Division. The role involves managing current partners, sourcing new ones, and fostering revenue growth through strategic collaborations. The ideal candidate should have extensive experience in Life Sciences channel partnerships, deep understanding of real-world data (RWD) use cases, and fluency in utilizing EMR data. They must be able to articulate the value of partnerships, navigate complex negotiations, and build robust, data-driven relationships. Success in this role includes gaining in-depth knowledge of Arcadia's offerings, establishing strong relationships with stakeholders, and expanding the partner ecosystem.

Principal Software Engineer - Regulated Industries

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Lead, Infrastructure Security Engineer - Data Protection

Company: Prudential Financial

Location: Remote

Posted Jan 23, 2025

Prudential is seeking a Lead, Infrastructure Security Engineer for the Security Service Data Protection team. The role involves partnering with various teams to improve cyber defense capabilities, designing technical architecture for solutions like UEBA, SIEM, and SOAR, and developing requirements and implementation strategies. The ideal candidate should have a Bachelor's degree in Computer Science or related fields, experience with agile methodologies, TDD, and strong communication skills. Prudential offers competitive compensation, benefits including health insurance, 401(k) match, pension plan, wellness programs, and education benefits.

Software Engineering Technical Specialist

Company: Kyndryl

Location: North Kingstown, RI / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Software Engineering Technical Specialist to contribute to their software engineering space. The role involves developing solutions in domains like Security, Systems, Databases, and Networking Solutions. The successful candidate will be a leader, demonstrating technical expertise and team leadership skills. They will work closely with various teams to deliver high-quality products and features through the agile software development lifecycle. The role also includes coaching and mentoring engineers. Kyndryl values effective communication, collaboration, and a growth mindset. The company offers competitive compensation, benefits, and opportunities for professional development.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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