Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Funding Specialist

Company: LendingHome

Location: Remote

Posted Jan 23, 2025

Kiavi, previously LendingHome, is a leading U.S. lender to real estate investors, empowering them with technology and innovative financing solutions. Founded in 2013, Kiavi has funded $7.8 billion across 35,000+ projects, aiming to revitalize aged U.S. housing stock. With over 400 employees, they've won numerous awards and lend in 27 states plus Washington, D.C. The Funding Specialist role involves guiding loans post-closing, ensuring a smooth borrowing experience, and fostering relationships with closing agents, brokers, and borrowers.

Content Editor

Company: HomeAdvisor

Location: Denver, CO / Remote

Posted Jan 23, 2025

Senior Backend API Engineer

Company: Hatch

Location: Remote

Posted Jan 23, 2025

Membership Retention Specialist-Work From Home

Company: AAA Club Alliance

Location: Newark, DE / Remote

Posted Jan 23, 2025

AAA is recruiting for a Retention Specialist role, offering a competitive hourly rate of $15.50, a monthly incentive bonus plan, comprehensive benefits, and a flexible work schedule. The role involves communicating membership value, deploying product knowledge, and handling customer inquiries. Minimum qualifications include high school diploma, 2-5 years of customer sales and service experience, and ability to work remotely. AAA is committed to diversity and inclusion.

Digital Designer

Company: Dun & Bradstreet

Location: Williamsport, PA / Remote

Posted Jan 23, 2025

Dun & Bradstreet is currently at a transformative phase, focusing on strengthening its culture and fostering creativity, innovation, and growth. The company is passionate about its purpose of helping customers improve business performance using Dun & Bradstreet's Data Cloud and Live Business Identity. They are seeking a digital designer with 3-5 years of experience to build the website's visual identity, design for mobile responsive user experiences, and create graphics for social media and web channels. The ideal candidate should be a creative problem solver, self-motivated, well-organized, and have excellent communication skills. Experience with WordPress, Adobe design suite, and Marketo is preferred.

Demand Generation Manager

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

EVERFI, a global technology company, is recognized for its innovative approach to education addressing societal issues like financial wellness and mental health. Founded in 2008, it has impacted over 41 million learners worldwide. The company's Impact-as-a-Service solution has earned accolades from Fast Company and Fortune Magazine. EVERFI's Demand Generation Marketing Manager role involves executing marketing strategies, managing channels, designing campaigns, and driving leads for the Financial Capability Network. The role requires 3-5 years of demand generation, content marketing, or paid advertising experience, along with skills in CRM, marketing automation, and project management. EVERFI offers competitive benefits, a casual work environment, and a strong commitment to diversity and inclusion.

Database Architect

Company: Black Mountain

Location: Chicago, IL / Remote

Posted Jan 23, 2025

Head of Customer Success

Company: Pilotly

Location: Oakland, CA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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