Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior Customer Marketing Manager - Localization - (Houston, TX)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Customer Lifecycle Marketing Manager to internationalize their customer lifecycle program. The role involves designing and implementing region-specific campaigns, optimizing lifecycle journeys, and ensuring compliance with regional regulations. The ideal candidate should have 5+ years of experience in lifecycle marketing, strong project management skills, and a deep understanding of market segmentation and customer journey mapping. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

SaaS Sales Executive

Company: Storable

Location: Remote

Posted Jan 23, 2025

Storable, a remote-based company, is seeking Sales Executives with solution-based selling skills for its self-storage, marine, and RV/Campground industries. The role involves prospecting, booking meetings, presenting solutions, and closing deals. Candidates should have experience in new customer acquisition, relationship management, and tech-savviness. Storable offers a comprehensive benefits package including health coverage, 401k match, flexible vacation, and more. The company values individuals who are self-motivated, have excellent communication skills, and a proactive problem-solving attitude.

Manager, Digital Customer Success

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

The Manager of Customer Success - Digital CS will be pivotal in enhancing customer adoption, retention, and expansion worldwide through digital CS programs. This role requires a blend of account management and technical product expertise, ensuring top-tier service delivery. The ideal candidate should have a robust SaaS background, preferably in cybersecurity, with at least 3 years of management experience in customer success. Key responsibilities include leading a team of CSMs and RMs, managing strategic accounts, providing product expertise, advocating for customers, and collaborating with product and engineering teams. The role offers a competitive salary range of $160,000—$188,000 USD, along with potential bonuses and RSUs.

Analytics Engineer, Growth Acquisition

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Senior Security Operations Engineer - Incident Response

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, seeks a Security Operations Team member to monitor and respond to security events, lead incidents, and conduct digital forensic investigations. The role involves collaborating with a global team, creating runbooks, and assisting in process refinement. The ideal candidate has 4+ years of experience in Security Incident Response, proficiency in Python, and understanding of cloud architecture and security. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Senior Fullstack Engineer

Company: Lumos

Location: Remote

Posted Jan 23, 2025

Lumos, a fast-growing startup backed by renowned investors like Andreessen Horowitz, is revolutionizing app and access management for organizations. They offer a unified platform that simplifies app search, request, and access, significantly reducing waiting times for IT requests. Lumos has seen strong adoption and is hiring a Senior Fullstack Engineer to build and own core product features, scale the platform, and mentor engineers. The company values motivation, growth, and diversity, offering competitive benefits including remote work, comprehensive health coverage, company bonding trips, unlimited PTO, and a wellness stipend.

Senior People Technology Analyst - Workday

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Workday configuration expert to join their People Technology & Operations team. The role involves leading Core HCM and Advanced Compensation Workday configuration, building and enhancing business processes, and cross-functional collaboration with HR and business stakeholders. The ideal candidate should have 5+ years of experience in fast-growing, global companies, 4+ years in Workday configuration, and 2+ years in Advanced Compensation. They should be comfortable acting as an internal consultant, driving efficiency, and solving complex business challenges. Samsara offers a competitive total compensation package, flexible working model, and a commitment to diversity and inclusion.

Senior People Technology Analyst - Workday

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Workday configuration expert to join their People Technology & Operations team. The role involves leading Core HCM and Advanced Compensation Workday configuration, building and enhancing business processes, and cross-functional collaboration with HR and business stakeholders. The ideal candidate should have 5+ years of experience in fast-growing, global companies, 4+ years in Workday configuration, and 2+ years in Advanced Compensation. They should be comfortable acting as an internal consultant, driving efficiency, and solving complex business challenges. Samsara offers a competitive total compensation package, flexible working model, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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